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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
British, Bar
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Drinks
View all details
meals, features, about
Reviews (181)
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181 results
Traveller rating
84
44
22
10
21
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Time of year
LanguageEnglish
Traveller rating
84
44
22
10
21
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All reviews beef chef carving cooked beautifully food was lovely couldn t plate gravy fab
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Reviewed 1 week ago

We don’t always get it right, but I think we get judged on the way we resolve unsatisfactory situations. A week last Sunday we called for a takeaway Sunday lunch but unfortunately when we arrived home we had a lunch without any meat (a main...ingredient of a Sunday dinner I think) not a big deal I suppose and we made do with what we had. We returned this Sunday and mentioned our dissatisfaction of not receiving what we had paid for to be told “these things happen, depending on what time you arrive here” a half hearted apology is what we got. A service industry bidding for business in a competitive market need to be a little more understanding when dealing with dissatisfied customers. I don’t normally make a fuss but feel the service was well below our expectation 😬More

Date of visit: June 2024
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Reviewed 3 weeks ago

Dirty, run down, uncomfortable, poor quality noisy bed and mattress. Terrible customer service. False advertising .

Date of visit: May 2024
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Reviewed 3 weeks ago

Booked superior room .. to be given a poorly decorated disabled box room .. complained no superior left as they had given to someone else .. given double room to then find someone another couple had been given the same room …. you can only...imagine the embarrassment.. owner of the hotel was the rudest unhelpful man putting his hand up in my husbands face saying blame booking.com he didn’t have time to do anything about it .. eventually got to a third room .. then for breakfast we were handed a kettle as coffee machine out of order .. no bread for toast no fruit juice out and limited cooked option so we went elsewhere to eat … fawlty towers is like the ritz in comparison … please think twice before booking this property .. never again ! To follow up complaint the manager has replied to booking.com to say won’t do anything as we’re only looking for a way to get money back !! I will be taking this further now.More

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2023 via mobile

Just a friendly hotel, all the staf were wonderful. Rooms were clean, if a little dated. Breakfast was freshly made when u ordered , loads of hot water for a bath and a great shower. The tv reception is terrible so take a streaming stick...as wi-go is good and freeMore

Date of visit: May 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 August 2022 via mobile

Been here many times and had a fab time 2night we went as a family of 4, 3 adults and 1 child, I myself asked for a childs carvery the young waitress asked why as i wasnt a child i explained i wasnt very hungry...she explained she would check, she came back and said she would do it this once only, we tried to order the soup it was out of stock so i ordered a childs carvery for myself 2 adult carverys and 1 childs nugget meal. On arrival at the carvery deck my sister who was already there, sheexplained that the waitress had been slagging me off i wanted a childs carvery, she was until she saw my sister stood watching them, they they then tried to hide. Once sat down with our meals the waitress constantly watched me for no reason what so ever We them proceeded to pay the bill, you take the bill to the till to pay The chef, the young waitress and now another older waitress, (short dark hair older women face like thunder were all stood around the till area) She asked how we wanted to pay the bill, we said card please 3 ways, she huffed puffed slammbed a few things about and went to the table to collect the bill, She asked what i was paying for, i said the childs carvery, the childs nuggets and drinks, she said ohh the waitess got told off for your childs carvery as its not something we do!!!!!! The older waitress was absolutly rude to all of us If you want a plesant meal then i woudnt bother with this place the staff are rudeMore

Date of visit: August 2022
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Reviewed 1 August 2022

Booked this hotel on a whim for an overnight stay travelling on our motorbike. Arrived early but the lovely lady on reception said our room was ready which was a great bonus. The room was pleasant, spacious, clean and comfy. Nice bathroom too. What more...do you need? Breakfast, although very early (only till 8.30am) was plentiful and tasty. All the staff we encountered were smiley and helpful, couldn’t do enough for us. My absolute only gripe was that there was no info pack in the room. Breakfast, bar and restaurant menus and opening times as well as internet password would have been really helpful. But for £65 a night it really was a great find.More

Date of visit: July 2022
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Reviewed 28 March 2022 via mobile

Had a takeaway dinner on 27th, got home and put some in bowl for my 4 year old and I ate mine out of the tray just because I was in a rush and it was easier , after three mouth fulls I started chewing...on something hard, I pulled it out of my mouth and it was string, size of it was about the size of a ring with a knot at the end. (Picture attached) , I rung Bessemer finally got through and spoke to the manager ( janey), well it didn’t end every well! The manger said sorry ( with a tone of attitude) and reassured me that it’s ok the string wouldn’t have done me any harm ? She kept on saying it’s only string and has just come off the meat, I explained that it’s a choking hazard and what if my 4 year old had it is his food…. Her answer to that was I should have saw the string when putting my food onto a plate, so I explained I ate mine in the tray , the manager continued to go on saying that she doesn’t know anyone who eats out of a tray and sounded very disgusted that I did , she kept on saying you don’t eat out of the tray you eat on a plate, I said I eat my food where I want and it’s none of her business the string shouldn’t have been in my food and even if I did put the food onto a plate I still wouldn’t have saw it . So she asked if I still had the food , I explained no it was in the bin soon as I found the string , she said if I can get it from the bin and take it up and can have another dinner , as if I wanted another dinner after that. She then said well what do you want me to do then offered a refund with attitude, by this point the conversation had just wound me up so we ended the call. I will never take my custom up there again and if anyone has any issue then you’ll be dealing with a manager with attitude and no customer service skills . Absolutely shocking to be told that having string in my food wouldn’t hurt me, if my son had it in his mouth then god knows what would have happened. Just to add the gravy was like water !More

Date of visit: March 2022
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2022

Went with family to celebrate sisters, we all had carvery, food was lovely beef cooked beautifully, only downside was the miserable chef carving the meat

Date of visit: January 2022
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Reviewed 19 January 2022

My friend found this hotel on booking.com for a last minute hiking trip. I didnt know where he had booked, but on arrival I was pleasently suprised. Its suitation is welcoming, raised above road level and at night its lights make it look welcoming. On...arrival, we got a bit lost trying to find the receiption desk, ending up in the bar but staff further in the building noticed us and came immediatly to check us in. She explained about dinner, breakfast, free wifi etc, and we found her to be very welcoming. Decor is dated but all areas nice and clean. Some rust to pipework in bathroom slight mould to grouting but overall very clean and tidy appearance. The lighting was a little too dim and the room was initially very cold on entering but we got used to this and didnt turn out to be a problem. We had to go downstairs to ask for wifi code, and I personally feel a notice of this along with a menu placed in each room would be useful. The bed was lovely and comfortable, and wether it was the days hiking or the bed- we both had a sound sleep! Breakfast was enjoyed very much by both of us. Staff were very attentive and didnt seem fed up the three times I asked for more orange juice! Without a doubt if we are back in the area we would stop here. it was lovely and comfortable and welcoming- I think our favourite part was the shower- could have stopped in there all day!More

Date of visit: January 2022
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Reviewed 11 December 2021

We stayed a Thursday night at the Bessemer Hotel. We paid for dinner, which was carvery only but ample and good value. All items were served hot, with trimmings for meat-eaters. Veggies/vegans can get a vegs-only dish for a reduced rate. Staff in restaurant wore...facemasks and took care. Our room was very clean and comfortable. Beds were good and we slept soundly. Room lighting though was subdued. Our shower was far too hot (which we noted at checkout). Cooked breakfast was good, served with tea/coffee but no fruit juice.More

Date of visit: December 2021
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Reviewed 15 November 2021 via mobile

It was absolutely lovely. They do it on a Sunday . All family enjoyed . Very big good value . Beef, Turkey or pork, roasties lots of different veg, Yorkshire puddings and pot of gravy yum!

Date of visit: November 2021
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Reviewed 11 November 2021 via mobile

Great place to stay, ticked all the box’s for me, rooms clean and spacious, lovely breakfast and very substantial and tasty evening meals. All the staff were great and helped make my stay all the more enjoyable, hope to return early in the new year.

Date of visit: October 2021
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Reviewed 6 November 2021 via mobile

Had the garlic mushrooms to start were like bullets had the carvery asked for Turkey and pork and veg gravy as I don't eat red meat the chef shouted put the kettle on so my gravy which can ten minutes after I had my food...and I noticed the chef used the same knife for all the meat so I wasted all my dinner as that's not right X cauliflower cheese was mostly sauce only uplifting part of the meal was the trifle be a while before I go here againMore

Date of visit: October 2021
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Reviewed 27 September 2021

Booked through Booking.com and found everything as expected and a warm welcome the beer was good and the barman was polite as was the waitresses and they also had a sense of humour a big plus with me , the evening meal was very good...and well priced although I wouldn’t have the Plaice again , the room was very good and very clean with great views , tea making but no biscuits but that’s not a big deal , free wi fi , the full English breakfast cooked to order and served to you by a very pleasant waitress who seemed to double up as receptionist doing a fantastic job , we would definitely stay here again , thank you for a pleasant over night stay .More

Date of visit: September 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2021 via mobile

Always come here as a halfway point to meet good friends , never had a problem for years until this evening. I arrived at the counter where I was asked what I wanted , i said beef but could I have cracking too, the answer...was a straight up no you’re not allowed, and that was it no explanation, he was like a robut no people skills atall , my friend went after me and asked for two items and he said if you want !!! Clearly had a bad day and we got the stick of it , not nice after an extremely long day … you’ve just lost three long term customers because of one individual..More

Date of visit: September 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BESSEMER HOTEL CARVERY AND GRILL, Merthyr Tydfil - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Bessemer hotel Carvery and Grill

Bessemer hotel Carvery and Grill is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5