The Horseshoe Inn

The Horseshoe Inn

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+44 1873 880542+ Add websiteWrite a Review
Hours
Sun
12:00 - 22:00
Mon
12:00 - 15:0017:00 - 22:00
Tue
12:00 - 15:0017:00 - 23:30
Wed
12:00 - 15:0017:00 - 23:30
Thu
12:00 - 15:0017:00 - 23:30
Fri
12:00 - 0:00
Sat
12:00 - 0:00
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
4.5
4.5 of 5 bubbles
Travellers' Choice 2024

RATINGS
Food
4.5 of 5 bubbles
Service
4.5 of 5 bubbles
Value
4.4 of 5 bubbles
Atmosphere
4.3 of 5 bubbles
Is this restaurant good for local cuisine?
PRICE RANGE
£4.00 – £17.00
CUISINES
Bar, British, Pub, Welsh
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
Meals
Lunch, Dinner, Brunch, After-hours
FEATURES
Reservations, Outdoor Seating, Seating, Parking Available, Validated Parking, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Mastercard, Visa, Digital Payments, Free Wifi, Accepts Credit Cards, Table Service
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4.5
4.5 of 5 bubbles396 reviews
Excellent
292
Very good
49
Average
20
Poor
10
Terrible
25

Bryn and Ceri
Caerleon2 contributions
5.0 of 5 bubbles
Aug 2020 family
We were due to visit the pub for the first time back in April as we were booked in for lunch before going on a barge holiday from Goytre Wharf. We had to then forgo our reservation due to the holiday being cancelled with the Covid-19 situation. Today we managed to finally have lunch and we are glad we did! We had a range of meals, including steak, faggots and lasagne, our favourite was the belly pork which was absolutely delicious! The pub was very well laid out inside for social distancing, you can check the menu on your phone and order with the server, which reduces any contact. There were several automatic hand gel dispensers for you to use too. The one pudding we ordered wasn’t to my fiancé’s taste but there was no issues when we told the staff, and this was removed from the bill. The Apple and Sultana Crumble with custard was yummy! We would definitely recommend a visit here and hope to come back again in the future.
Written 18 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

alicattravels
11 contributions
5.0 of 5 bubbles
Aug 2020 couples
Lovely pub in a beautiful setting. Despite the pandemic and all the problems this brings with it, the menu was still very good. Lovely veggie options and some amazing sounding desserts! The staff all wore PPE and the tables were spaced out well. You place your order through an app, like many pubs are currently doing. Clear instructions on how to do this are on each table and the staff are happy to help if you’re unsure. I overheard another customer complaining that there weren’t any paper menus and giving a member of staff quite a hard time about it. I’d like to thank all the staff for taking health and safety seriously during this time. I would also like to thank them for reopening and creating a safe space for us to enjoy delicious food in a friendly and relaxed environment. You can’t please everyone but I think the majority of people are happy to follow the measures you have put in place to keep your staff and customers safe. Well done!
Written 15 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SimonHemmington
Thankyou so much for your review alicatravels. As you say we have worked hard to open up again in a safe and friendly way. Some people have found the online ordering difficult but where this has been the case we have always been happy to help. Its always nice to know that people appreciate the efforts we are making.
Written 16 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Beckie T
Hawarden6 contributions
5.0 of 5 bubbles
Aug 2020 couples
The staff were so welcoming and friendly and despite being in the first week of being allowed inside a pub in Wales. They were genuine and made sure that they followed the Restrictions even to locals. It made you feel really safe and confident that they wanted this to work for everyone and not just about the business. The food was great, pork belly and veggie lasagna and they didn’t even make an issue about special dietary requirements, just made sure we knew what was available and added chips instead of salad as we asked. Had a Lovely evening and lots of space in the car park, even saw bats! Definitely a great night.
Written 6 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SimonHemmington
Thanks for the feedback Beckie. Its always good to know that our efforts to maintain quality and service whilst keeping as safe as possible are recognised
Written 7 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jordan L
1 contribution
1.0 of 5 bubbles
Aug 2020 family
We booked a table at this restaurant for my partners birthday. We arrived 30 minutes early so was happy to sit outside appreciating the surroundings with a drink. We was told we had to use an app to order drinks, and to do so you had to connect to the pubs WiFi. The WiFi was poor quality which made it very difficult to order and very time consuming. I asked the gentleman serving for help and he brought us our drinks without having to use the app, which was a lot easier. My partner wanted the ribeye steak but doesn't like salad or tomato so we asked if we could change the salad to peas and the tomato to fried egg. The waiter asked the chef and he said he could not swap the tomato for the egg as eggs only come with the ham or gammon meal. This I thought wasn't very accomadating. Our meals came and the chips where frozen chips, on the menu it stated homemade chips. Mine and my mother's pasty was dry and tasteless. The food was definitely not worth the money. My partner was unhappy with paying £18 for frozen chips, steak and peas. We spoke to a member of staff and asked him if he could take his meal back as stated above we was unhappy with numerous aspects of it. The chef came down and spoke to us and asked what was the problem, we explained and he apologised. The owner then came over and asked the same question, we explained again and he told us in so many words not to come back. My partner did make a comment back saying that we wouldn't be. After paying for my food and my mother's I went to walk out the door and he shouted over to us'i would say its been a pleasure, but it hasnt'. This is very unprofessional and I advise people to spend their hard earned money elsewhere.
Written 15 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SimonHemmington
Hello Jordan, we ask people to use the app in order to avoid any possible contamination during these difficult times. Where this proves difficult we offer the service you received making sure that full sanitization is undertaken. We have wifi boosters all over the car park and most people don't experience any difficulty. We don't sell steaks with eggs on and we informed your son of this. Rather than "politely pointing out" that he was expecting home made chips, your son thrust his plate at my waitress whilst she was trying to serve you drinks. This of course was dangerous as she was carrying glassware. Your son impolitely and aggressively said "I'm not...paying for this". Not quite the same as politely pointing something out. We did refund the price of the steak despite the fact that the complaint was about the chips, we would have been within our rights just to refund the chips. The description of the chips was an error on our part, which, had the complaint been made less aggressively we would have apologised for. We usually sell hand cut chips but temporarily at present (due to availability), we are serving high quality ready made chips which most of our customer really enjoy. You and your partner were also aggressive towards me, which, along with the earlier aggression, is why I asked you to leave. Several customers complained to me about the behaviour of your table and were grateful that you left. You will remember that you were halfway through the door before I approached you for payment and then you failed to mention in your part of the bill, several items that you had received. So in summary, we made a small mistake but were treated with aggression and a complete lack of respect. My staff were belittled and made to feel threatened. Your behaviour was unacceptable.
Written 16 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

kateajones
1 contribution
1.0 of 5 bubbles
Aug 2020 none
As my family and myself arrived at approximately 7.30 we were informed that we needed to choose a seat outside and order food and drinks via mobile app. This process was quite time consuming and we did need to ask a a member of staff who was running from table to table for help with the app (the establishment was clearly understaffed). Just as we had nearly completed the order he asked "have you completed your drinks order?" we then replied we had also ordered food and was promptly told "we stopped serving food at 8 pm the young lad in question knew full well we were ordering food as well as drinks and just like a previous comment we were not made to feel welcome and neither were we informed on arrival or whilst ordering that food orders were not taken after 8 pm. My family and I quickly left feeling embarrassed and hungry. I would not recommend this establishment to anyone as it seemed to me that if your face doesn't fit your not welcome. Not a way to run a business.
Written 3 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SimonHemmington
Hey Katie, I’m really sorry that your experience wasn’t up to your expectations. We’re working hard to provide a safe covid friendly establishment and the app has proved to be the best way possible to provide a contactless service to our diners outside. We have had many compliments about how efficiently we have achieved this. When your party arrived (at 7:45) the gentleman I spoke to told us you wanted drinks. I didn't hear anyone say that you required food. In order to offer a good service, I spent some time helping you with the app. Had I known at any point that you were looking to eat, I would have said something. We were much busier than expected as a result of a huge number of people arriving without reservations. We all worked very hard to ensure that everyone got served in time (unfortunately we weren't able to do this for your group). As we are prioritising booked tables inside, ordering outside was via the app only. The other reviews on Tripadvisor and our 5 years Certificate of Excellence, show that we are not, as you suggest, unwelcoming to strangers.
Written 4 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

David H
Worcester21 contributions
1.0 of 5 bubbles
Aug 2020 couples
Been here a few times but can honestly say that we were bitterly disappointed after a visit last week. Now have to order via an App, good job I had my phone, not easy and cumbersome, ordered a couple of BLT panini’s looked ok when they arrived, just one thing missing Bacon!! Plenty of chewy gristly bacon fat but no meat, told the staff member who shrugged his shoulders then asked right at the end if we wanted more meat? BFLT more like-Bacon Fat, Lettuce and Tomato.... By the time we’d both finished plated were full of gristle. Really disappointing. Surprisingly our review on Table Agent hasn’t appeared on their website. Funny that!! Would think twice before next visit...
Written 18 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SimonHemmington
I'm really sorry you had this experience. We have tried to tailor the app to make it as easy as possible and most of our customers dining outside are not having a problem. For booked tables indoors we do full table service without the app. We usually check the bacon we serve in the BLT Ciabattas, but clearly these two slipped through the net. The whole ciabattas should have been changed straight away, I'm sorry they weren't. I havent seen the review on Table Agent. If you would like to contact me I would be delighted to offer some sort of recompense for your unsatisfactory experience
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

victoria_gilbert
2 contributions
5.0 of 5 bubbles
Aug 2020 family
Service on arrival and throughout was great, everything was clean, tidy and going above and beyond to meet the covid-19 health and safety guidelines. A dog friendly pub too which was a bonus for us being dog owners. Viewing the menu is online and they provide you with the WiFi pass code and a tablet if you are unable to access this on your personal phone. We didn't have to wait long before our main meals were served. All cutlery was served in pre packaged enclosed envelopes which was a great addition. Everyone thoroughly enjoyed their meals as they catered for dietary needs very well with plenty of options for all. The staff were really attentive throughout our evening and couldn't fault anything. The pub is an old favourite of my families so it was lovely to return to this beautiful country pub. Overall highly recommend.
Written 25 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Angjo
United Kingdom44 contributions
5.0 of 5 bubbles
Aug 2022 none
Yet another excellent Sunday lunch at The Horseshoe! Always a friendly welcome, service is prompt and the staff are very friendly and polite. Simon always gives his time and attention to his customers and makes every attempt to get to know you and welcome you. We have had several meals there intermittently and the staff always remember us . Today it we had a roast lamb dinner and belly pork with black pudding mash which didn’t disappoint. The menu offers plenty of choice and is exceedingly good value for the size of the meals. The food is fresh, good quality and tasty. Dogs are welcomed. The real ale is always a good pint and there is a varied the drinks options. The pub is comfortable, clean and cosy with a country feel throughout. There is parking across the road and a beer garden where you can sit and admire the fantastic views across the Welsh countryside. It has everything you would expect from a country pub. It is situated near to the Canal walk so for walkers too. A gem of a place! Well worth a visit!
Written 7 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex R
Hi Angjo! Thank you for you response, we're glad that you've enjoyed your visits with us! We always appreciate hearing good feedback and to hear that you enjoyed your visit on Sunday was great to hear! We hope to see you again soon, thank you!
Written 8 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Peter R
3 contributions
5.0 of 5 bubbles
Aug 2020 none
Excellent communication about the services they are able to provide and the great menu choices during thei Covid malarky. Booked for Sunday lunch. Arrived to a very well organised system ensuring as much protectoin as possible. The menu was surprisingly abundant considering the lockdown with plenty for Vegetarians. The food , all home made, was excellent as was the service. Dessert was divine and the coffee fresh. What a delight to enjoy a quality Sunday lunch is such a pictureque spot. The team have succeeded in providing a safe yet relax atmoshpere for people to come and enjoy exceptional food at great prices. THE GOOD NEWS IS UPTO £10 off pr person Monday through Wednesday on meals. SIply too good to miss !
Written 9 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FrequentFlier324728
3 contributions
5.0 of 5 bubbles
Jan 2020 none
Brilliant evening lovely food and service,always a warm welcome. Try the whitebait starters or Pork mains you will not be disappointed. Serves food on a Sunday evening book first Thank you John
Written 19 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SimonHemmington
Hey John, Glad it was great for you. That's what we aim to achieve.
Written 21 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jeanine H
South Wales3 contributions
3.0 of 5 bubbles
Aug 2021 none
I went today for Sunday lunch with my mum in law and partner, we all had the lamb which was very chewy, the potatoes were over cooked, the roast potatoes were bland, the broccoli was undercooked, Yorkshire’s were nothing to write home about either, to say the least we were all disappointed as we have been here many time before and have always loved this pub and returned here. (Pre COVID) I also came away from there hungry. The atmosphere was bad and the service wasn’t great. We won’t be going there again any time soon.
Written 29 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Roger M
Newport15 contributions
1.0 of 5 bubbles
Jun 2021 none
We had telephoned the pub to see if they could provide meals and were told to take pot luck. We would have been happy with a meal or just drinks. We waited at the entrance to the pub as advised by notices but it did not seem that anyone was going to great us. However, a staff member was returning to the pub from the open seating area. All of us felt that he tried to ignore us and responded aggressively when we approached him. He queried whether we had spoken to his "partner" to the point where we felt he was suggesting that we were lying. We moved on to the Star where the staff was friendly and well trained. Would not go again.
Written 7 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stephen W
1 contribution
5.0 of 5 bubbles
Mar 2020 solo
At this particular time where no one can be sure of anything, the closest sure thing is the quality of the food the guys at the shoe serve up. Had the takeaway service today, eight superb meals provided. Many thanks to Steve and Simon. The Walsh family
Written 22 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

crusty582016
Buckinghamshire28 contributions
5.0 of 5 bubbles
Aug 2020 none
Visited as we travelled around Wales and fell on The Horseshoe. So glad we did! We were welcomed in and booked a meal for evening. In the meantime we walked down to the canal down a quiet lane and then along the towpath. A lovely walk along an unspoilt canal and then back for dinner. We had Cajun whitebait followed by shoulder of lamb with black pudding mash and a steak and ale pie with fries and veg. The meal was served on piping hot plates and the food was the same. The pie had suet pastry all round and was delicious. All plates were wiped clean with no room for pud! The staff and the owners were very pleasant, kind and efficient and we would not hesitate to go back again. In fact we’re hoping to drop in for Sunday lunch on the way back home next week. Set in beautiful countryside with an awesome view out the front and lots of walks for the dog too it’s a great place to visit.
Written 9 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jeff D
Cwmbran30 contributions
5.0 of 5 bubbles
Aug 2022 couples
Lovely country pub that my wife and I rediscovered recently, we used to go regularly 30 years ago !! The staff were very welcoming and so were the customers. The food was amazing my wife had the smoked salmon carbonarra and I had the homemade faggots and peas, very large portions and great value for money. I had the homemade apple and sultana crumble with custard which was fabulous and my wife that the bread and butter pudding. We have been back since and we are looking forward to trying the Sunday lunch. Also they serve Aspall which is my favourite draft cider.
Written 14 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex R
Afternoon Jeff, I'm glad you've returned to us, I'm sure we've kept up with the same standards to as what you would have received over 30 years ago! (I wasn't alive then but I would've loved to have seen this pub grow to what it is now as I'm sure you have seen a lot of changes have happened). I'm also glad you received a great service from our staff too. When you're next in let me know and I'll come and have a conversation with you and you can tell me all about the pub (I wear random ties, so you won't miss me) See you soon!
Written 20 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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