I think you must have either caught Andrew Beale on a bad day or something else has happened!
The hotel is first class and although they don't get everything right (do you?) in my experience and I have been to the Restaurant... More
I think you must have either caught Andrew Beale on a bad day or something else has happened!
The hotel is first class and although they don't get everything right (do you?) in my experience and I have been to the Restaurant many times, they do their best. When you put an indifferent or bad review on 'Trip', as you will see from the website, Andrew Beale is quick to respond and answer pertinent points raised.
A few months ago, I was at a reception for around 18, where admittedly our friends who booked the party, had a little difficulty in initially booking, with the fayre they required. On the day, they were very busy and a few minor other things were not to our friends requirements. I understand that the bill was shaded and the staff did all they could to rearrange the seating, which was the main factor: In the end a very enjoyable lunch for the group, with excellent fayre and service.
I'm not related to Andrew Beale, or been acquainted personally, but I do appreciate a good restaurant and hotel, providing from my experience, an excellent product and service: Unlike your experience apparently.