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Calle 10 Norte y 15-20 Avenida, Playa del Carmen 77710, Mexico
+52 984 803 5023
10:00 - 22:00
Closed now
See all hours
Tue - Sun 10:00 - 22:00
More Info
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1,945 Reviews from our TripAdvisor Community

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Showing 1,184: English reviews
Level Contributor
47 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

The best discovery we could have made! The owner is the friendliest person you can imagine and he gives you suggestions about the food and drinks, even brings you samples to try (of the drinks). Everyone was beyond nice to us and the arepas were great!!!! I could have eaten much much more but they are so filling I definitely... More 

Thank Luciola K
State College, Pennsylvania
Level Contributor
118 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Dined here with family. We had fried arepitas as appetizer. We also had a variety of arepas, all excellent. A small, family-owned restaurant. Great food, inexpensive. Definitely will dine here on next visit to Playa.

Thank PLS27
Brooklyn, New York
Level Contributor
20 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

I cannot speak highly enough of our experience at Kaxapa Factory this evening. My boyfriend and I are in town from NYC and we love arepas so we definitely wanted to check out the number 2 rated restaurant in Playa Del Carmen that happened to be Venezuelan. What an absolute treat. The restaurant has a great, chill ambiance and Jose... More 

2 Thank Dara R
Melbourne, Australia
Level Contributor
19 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW via mobile

This restaurant has to have the friendliest staff I've ever witnessed! Everyone was so kind and attentive, and were genuinely happy to have us there. I would go back for the staff alone! But the food was also amazing, it was so nice to try Venezuelan food and it did not disappoint. We shared a whole variety of dishes and... More 

1 Thank Lisa G
Level Contributor
19 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

What a small gem of a restaurant. Like many of the other reviews - the owner and wait staff are incredible. Attentive and very fun to be around. The juices were a real treat with the soursop and iced tea being the high lights for my wife and I. The tea is very sweet due to the cane sugar but... More 

1 Thank DPTEJ
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Nice Venezuela family restaurant. Perfect service and food. Three different meals + 1 soup + 2 very rare juices + 1 coffee + cake with ice cream coast us 550 pesos (~28 USD)

Thank aidas r
Tokyo, Japan
Level Contributor
23 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

This food is really excellent because it tastes really authentic and full of fresh ingredients. But it's not worth being in the top 3 best restaurants in Playa. Still worth going.

1 Thank doneit1
Toulouse, France
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 week ago via mobile

The staff is very nice, Venezuelian food is correct but this restaurant does not deserve the 3rd place among the 1000 restaurants in Playa del Carmen.

1 Thank Bodeto
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

Exactly what you want in a dining experience! We tried going to Kaxapa factory on one of our first nights, however we were disappointed to hear it would be an hour wait. When we came back the next night with a reservation, we realised why it's so popular! The host and service were exceptional (extremely friendly and attentive), the food... More 

1 Thank Gary S
Fairfax, California
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

My family and I just ate dinner at Kaxapa after reading all the great reviews on TripAdvisor. Like every other tourists with a phone, we went to TripAdvisor and sorted restaurants by rating...Kaxapa was #1. Why? I'm not sure. Positives Great staff who were very personal and friendly. They explained the menu carefully and the background of each dish, which... More 

3 Thank 40Countrys

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Restaurant Details

Rating summary
  • Food
    5 of 5 bubbles
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
    4 of 5 bubbles
Average prices
US$3 - US$9
Latin, Venezuelan, South American, Vegetarian Friendly, Vegan Options, Gluten Free Options
Dinner, Breakfast, Lunch
Restaurant features
Takeout, Waitstaff, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Delivery, Outdoor Seating, Seating, Highchairs Available
Good for
Kids, Special Occasion Dining, Cheap Eats, Child-friendly
Open Hours
10:00 - 22:00
10:00 - 22:00
10:00 - 22:00
10:00 - 22:00
10:00 - 22:00
10:00 - 22:00
Location and Contact Information
  • Address: Calle 10 Norte y 15-20 Avenida, Playa del Carmen 77710, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
  • Phone Number: +52 984 803 5023
The flavors of the Venezuelan family in Playa del Carmen, come and enjoy the Venezuelan food dishes, with vegetarian and gluten free options.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Kaxapa Factory and other visitors
9 questions
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See all questions (9)

Questions? Get answers from Kaxapa Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?