Went for Early Bird menu. Got there just after 6pm. Had to ask twice for our order to be taken. Took ages. Had to ask for bread and butter as starter took a long to to arrive. Eventually the starters came and then we waited...40 mins for plates to be cleared. No main courses arrived. Very noisy as had two large tables in but no-one had any food. After about another 25 mins wait and still no food, we went to complain and was told the meals would be 2 minutes! We said if the meals were not produced shortly, we were going to leave! . Our main meals came about 10 mains later and the food was obviously not cooked fresh and the vegetables were stone cold. At this point , after an hour and 40 minute wait, we said we were leaving! We asked how much we owed and to her credit the manageress said nothing. So we left.
There was obviously a problem in the kitchen as none of the tables had food on them. If the front of house staff had explained they a problem and perhaps offered a drink, by way of compensation, it might have helped diffuse the situation, instead of being ignored!!
Sorry but we , and our friends, will not be returning! Especially when, in Hatch End, there is a wealth of restaurants to choose from!More