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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Food and ambience

Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours
CUISINES
American, Bar, Canadian, Contemporary
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service, Waterfront
Reviews (1,063)
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Reviewed 1 week ago

We had heard good reviews about this place and decided to meet friends there Friday evening. They have a great menu and fair prices. My only complaints would be that the music is too loud and the covered patio seating is pub style high chairs...and tables. We had a reservation but since we had never been before we didn’t realize there were three different types of seating. We unfortunately got the high top pub style seating, it’s really not comfortable, if I had known I would have specified a regular table or a comfy banquette. There were 6 of us and everyone’s meals came out together and were correct. There were a few food sensitivities and our server Nicole got every ones order correct. The meals were great, green curry, teriyaki chicken, rigatoni and a burger. Some shared deserts and coffee, it was all great. Our server Nicole was absolutely wonderful, a very sweet lady, she made sure everyone got exactly what they ordered, came by to check on us and delivered everything together. She was very attentive and helpful with questions about the meals.More

Date of visit: June 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 April 2024

Our office placed a very large order from the Banks Road location, and when we went to pick it up, they made our person wait 20 minutes, only to finally tell her that the order was to be picked up at their downtown location. It...was a complete waste of time and energy AND by the time we got the food it was cold and disgusting. Our office will never order from these folks again.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience, General Manager at Cactus Club Cafe Banks Road, responded to this reviewResponded 1 May 2024

Hi Peggy, We're disappointed that this was your experience with us and we'd like to learn more. Please feel welcome to email us at guestexperience@cactusclubcafe.com and a member of our team will be in touch with you. Thank you.

Reviewed 29 January 2024

We went out for our son's birthday, his choice, and not where my husband and I would usually go, but I am so glad we did. Wonderful servers and my MedBowl was 10/10! Thank you Kelowna Cactus Club staff, especially Princess Ella. 😉More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience, General Manager at Cactus Club Cafe Banks Road, responded to this reviewResponded 31 January 2024

Hi there, Thank you for choosing Cactus for your son's birthday celebration! We're thrilled to hear that you had a wonderful experience, and it's fantastic to know that our MedBowl impressed you. Ella, along with the rest of our staff, are dedicated to providing top-notch...More

Reviewed 5 August 2023

My husband and I frequent the Cactus on Banks in Kelowna. We always sit at the bar because of the amazing service we receive from Cassie L. She know us by name now and always makes us feel so welcomed. Her service is bar none...and Cactus is very fortunate to have such a dedicated awesome employee!More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 9 August 2023

Hi Jamie, thank you so much for your positive review about our Banks rd location and Cassie L! We are delighted to hear you always feel welcome and enjoy your experience. We appreciate your patronage and look forward to seeing you again soon. Cheers, Cactus

Reviewed 5 August 2023

I always have a great time at this location and our server Molly made it even better. She had a great sense of humour and checked in regularly with us!

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 9 August 2023

Hi there, thank you so much for your kind words about Molly! We are thrilled to hear you had a great time on your most recent visit and look forward to showing you another 5 star experience soon. Cheers, Cactus

Reviewed 1 August 2023

My husband and I went for dinner and we are never disappointed. The food is always good (never fails) and the server Hailey was excellent. Very pleasant and courteous. It is always our go to restaurant.

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 9 August 2023

HI Linda, thank you so much for taking the time to leave us a 5 star review! We are delighted to hear Hailey provided such an excellent experience! Thank you for your loyalty, and we look forward to seeing you again soon. Cheers, Cactus

Reviewed 1 August 2023

Nicole M, our amazing Server made the entire night. The food is great, but the servers make or break an experience and Nicole M ( who we have had before) makes the evening worth it.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 1 August 2023

Hi Holly, thank you so much for your kind words about Nicole M! We are absolutely thrilled to hear Nicole is consistently creating such a memorable dining experience for you and your friends. We appreciate your support and hope to see you again soon. Cheers,...More

Reviewed 30 July 2023

Nicole.m The best server I’ve had! So personable. Amazing! She recognized all of us and memorized our names! Just phenomenal.

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 1 August 2023

Hi there, thank you so much for your kind words about Nicole M! We appreciate you taking the time to leave us a review and look forward to welcoming you back in the future. Cheers, Cactus

Reviewed 25 July 2023 via mobile

Cactus on Banks in Kelowna is the best Cactus ever! I live downtown but come to this location for the great service. Cassie at the bar is top notch and remembers our favorite wine before we even sit down. Cactus should really look at cloning...her if they have the technology. The food is consistently good, and happy hour is a great value. Thanks Banks Cactus!More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 27 July 2023

WOW! Thank you so much for this incredible review regarding Cassie and our Banks rd location. We appreciate you being such a loyal guest and look forward to welcoming you to our bar again soon. Cheers

Reviewed 24 July 2023

We decided to have a family birthday celebration at this restaurant, and we were there with a group of seven. Everything was absolutely perfect: we were seated promptly, orders were taken in a very timely fashion, and the food arrived after a very reasonable wait...time- simultaneously for the entire group! Thank you to Molly for her friendly and attentive service!The food was well prepared and nicely presented, and the birthday guy loved his piece of birthday-cheesecake. Over the years this restaurant has come up in quality of food, and this is consistent. It has become an enjoyable place for a nice, informal dinner!We'll be back...More

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 27 July 2023

Hi Charlotte, we are thrilled to hear you and your guests had such a fabulous birthday experience at our Banks rd location. We appreciate your feedback regarding our service and food offerings and love to hear you enjoyed everything so much! We will be sure...More

Reviewed 23 July 2023

Myself and my husband had a gift card to use so we chose to go to cactus club on Banks Road for dinner. We made a reservation online when we arrived we were greeted with friendly staff and our table was ready right away. Our...servers name was Brooklyn. She was very helpful and nice and outgoing. She told us at wine was half off so we ordered a delicious New Zealand style Sauvignon Blanc. She brought it to us nice and cold with a chiller as well. We then ordered a lemon grass salad and med bowl. we completely finished our meals clean. They were both delicious then our server Brooklyn came over and asked if we would like a dessert menu. We shared very yummy and good portion size piece of Keylime pie. We didn’t finish all of our wine in our server, caulked it and put it in a brown bag for us to take home. If we have any friends and family coming to visit we will gladly be back to this restaurant.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 27 July 2023

Hi Annie, thank you so much for this incredible review! We are thrilled to hear Brooklyn provided such a wonderful date night experience for yourself and your husband. We appreciate you choosing Cactus and look forward to welcoming you back! Cheers

Reviewed 22 July 2023 via mobile

The service is amazing at the Banks location: friendly but professional. In particular Brigitte H was an amazing hostess offering us suggestions, checking in on us to make the food is what we expected and to see if we needed anything else but not intrusive....This kind of great service is a dying art ! Brigitte you had it down to an art! In addition the menu has something for everyone. The food is consistently good which is hard to do when it’s super busy. Love this Cactus Club!More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 27 July 2023

Hi there! We are absolutely thrilled to hear you had such a wonderful experience at our restaurant and are so appreciative of your kind words regarding Brigitte and her service. We will be sure to share your kind words and look forward to welcoming you...More

Reviewed 21 July 2023

Our evening out for dinner with friends was great! our server Madi B was superb! She gave us recommendations on food and wine that turned out to be great choices all around. She was always there when needed but was not intrusive. Madi was helpful,...friendly and efficient and made our night out a pleasure. We will be back!More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 27 July 2023

Wow, thank you for your kind words about Madi B! We are thrilled to hear how helpful, friendly and efficient she was. We appreciate you taking the time to leave us a review and look forward to seeing you again soon. Cheers, Cactus

Reviewed 16 July 2023

Easily the best 2-5pm happy hour in town! Always fantastic and friendly service from Cassie L. The bar top was full and there were no empty glasses in sight! Highly recommend to stop in for a happy hour drink on these hot days.

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 27 July 2023

Thank you for the 5 star review! We are thrilled to hear Cassie always delivers a top notch experience. We look forward to welcoming you into our Banks rd location again soon. Cheers, Cactus

Reviewed 11 July 2023

10 years since in Canada and first opportunity to visit a Cactus Club is at Banks Road Kelowna. Not the most endearing location - this part of Kelowna is miles of strip mall but the parking is free and available. However, just arrived in town...we had no reservation. Fortunately, the right time and we were in - busy but not full and into a booth. Drinks on the table and straight in to the menu yam fries with anything for me but I went with the Thai green curry and prawns; my wife with Lemongrass Prawn salad my cousin with Portofino spaghetti and his wife with a burger. Brigitte our server was on the spot, friendly and helpful. The food was excellent.More

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cactus Club Cafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 27 July 2023

Thank you for sharing your experience with us! We're glad to learn that you enjoyed the menu options and that Brigitte created such a wonderful dining experience for yourself and guests. Thank you for choosing Cactus Club and we hope to see you again soon....More

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Questions & Answers
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Sorentuft
7 December 2019|
AnswerShow all 2 answers
Response from MACIMI | Reviewed this property |
they do if you want it. If you don't want ice they don't give it to you. Personally I prefer no ice with any cool drink I order.
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Karen B
5 October 2018|
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Response from Sorentuft | Reviewed this property |
Never
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CACTUS CLUB CAFE BANKS ROAD, Kelowna - Central City - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Cactus Club Cafe Banks Road

Yes, Cactus Club Cafe Banks Road offers takeaway services.

Cactus Club Cafe Banks Road is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4