We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
After-hours
View all details
meals, features, about
Reviews (980)
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Filter reviews
898 results
Traveller rating
749
101
32
13
3
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
749
101
32
13
3
Show reviews that mention
All reviews gelato ice cream gianduja scones pistachio notl yummy ingredients theatre canada
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed 4 January 2024

OMG Il Gelato di Carlotta on Queen St in Niagara-on-the-Lake is an absolute must! The gelato is top tier, you will be instantly transported to Italy in one taste! My favourites are Gianduja, Pistachio, Stracciatella, Strawberry, and Cranberry! I always come here when visiting Niagara-on-the-Lake....Their Paninis are delicious as well, the Ham and Cheese, and Caprese! Their coffee and espresso are very good as well, they are a gelato establishment and many people just come for the fantastic Italian coffee!More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2023

Excellent gelato! There was so much good stuff to try in this shop, but I only had gelato. Will definitely return to sample other things and additional flavors. Another place on the street had a long line all day long, but I really enjoyed this...one.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 September 2023

Proper gelato made by the proprietor, in traditional flavours with plenty of choice (but not so much as to be overwhelming), crisp cones and a tasty wafer to boot. As a welcome alternative to increasingly sweet ice creams in the wider market, the fruit flavours...were refreshingly natural and even pleasantly tart. (Also as a welcome relief from increasingly contrived flavour combinations elsewhere, this range celebrates the classics by doing them well.) Worth a visit every time we come to NOTL.More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 July 2023

I stopped here and had the After 8 gelato in a cup which came with a little wafer cookie and it was very good. The next night I was at the falls and went into their outlet there and got the same order again.

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2023

The service, coffee and gelato were awesome. The two young ladies who were working while we were there between 9:00 pm and 11:00 pm on July 22, 2023 were great.

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2023

My husband and I came here on a “Niagara Wow Tour” for gelatos and I thought I’ve had good gelato before but not like this. It was soooooo smooth. If it hadn’t been one of our last days I would be in real trouble of...being there everyday! Staff were friendly. I think there was just one or two tables so plan to eat on the go or take it to the lake :)More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2023 via mobile

Delicious gelato and very friendly service. We stopped in two nights in a row. The dark chocolate gelato was my favorite, but I don’t think you can go wrong with any of the flavors. A local winery employee said it’s the best gelato in NOTL...and we believe it.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2023

There are countless reasons to visit the charming town of Niagara On The Lake, and I've discovered yet another: the exquisite pistachio gelato at Il Gelato Di Carlotta. The moment you set foot in this lovely gelato shop, you are enveloped by the warm and...welcoming ambiance that makes you feel right at home. The pistachio gelato is truly a standout creation, as it strikes a perfect balance between creamy smoothness and the rich, natural flavor of pistachios. The first spoonful is an explosion of taste that leaves you wanting more. Its unmatched creaminess is a testament to the artisanal skill of the gelato makers and the quality of the ingredients used. The sweetness is delicately balanced, never overpowering the palate or overwhelming the pistachio essence. The cozy atmosphere of the store only enhances the gelato experience. With its comfortable seating and friendly staff, Il Gelato Di Carlotta provides a serene environment to enjoy your treat. One staff member, in particular, Leo, goes above and beyond to ensure that customers have an exceptional experience. His attentive service, warm demeanor, and genuine passion for the gelato make you feel like a valued guest. You can easily lose yourself in conversation with friends, or simply savor your dessert while watching the world go by through the large windows facing the bustling streets of Niagara On The Lake. In conclusion, the pistachio gelato at Il Gelato Di Carlotta is a must-try for both gelato enthusiasts and those looking for a unique, mouthwatering dessert experience. The unforgettable combination of its velvety texture, perfectly balanced sweetness, delightful ambiance, and unparalleled service, especially from the attentive Leo, make it a true gem in the heart of Niagara On The Lake. Don't miss the opportunity to indulge in this heavenly treat.More

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Il Gelato Carlotta, Owner at Il Gelato di Carlotta, responded to this reviewResponded 17 May 2023

I wanted to take a moment to personally thank you for leaving such a wonderful review about our store. It's always great to hear positive feedback from our customers, and we truly appreciate your kind words.

Reviewed 7 December 2022

My go-to for gelato! There are a lot of selections on the street but if you want real Italian gelato made with quality ingredients then this is your place.

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Il Gelato C, Owner at Il Gelato di Carlotta, responded to this reviewResponded 16 January 2023

Thank you for sharing your kind thoughts with us. See you soon!

Reviewed 13 November 2022 via mobile

A great place for an excellent coffee and Italian dessert. Chilling out before the theatre in a cozy atmosphere. Excellent customer service.

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Il Gelato C, Proprietario at Il Gelato di Carlotta, responded to this reviewResponded 20 November 2022

Thank you for taking the time to share your wonderful feedback with us! We are so happy to hear you had a great experience at our Il gelato di Carlotta store

Reviewed 30 October 2022 via mobile

A wonderful place to stop for great coffee, delicious strudel and superb gelato. Would highly recommend. More seating would be ideal, but I guess outdoors in summer is great.

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Il Gelato C, Proprietario at Il Gelato di Carlotta, responded to this reviewResponded 20 November 2022

We are so happy you enjoyed our products and our store, hope to see you soon, thank you so much .We just added more seating but during high season this is not possible , thank you for you suggestion

Reviewed 3 September 2022 via mobile

Really good ice cream. We tried the small/mini size chocolate cones, pistachio and mango gelato. All three things were excellent.

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Il Gelato C, Proprietario at Il Gelato di Carlotta, responded to this reviewResponded 20 November 2022

Thank you so much for your nice review, hope to see you soon

Reviewed 17 August 2022

After a nice lunch you enjoy a nice ice cream or gelato at this fun place. Then take a stroll on the pretty sidewalks of this little town.

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Il Gelato C, Owner at Il Gelato di Carlotta, responded to this reviewResponded 21 August 2022

Thank you for taking the time to share your wonderful feedback with us! We are so happy to hear you had a great experience at our Il gelato di Carlotta store

Reviewed 10 August 2022 via mobile

Great ice cream with unique flavors. I had the gianduia and it was a heaven. So creamy and nutty yummy. Staff was also very welcoming. We will definitely come again.

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Il Gelato C, Owner at Il Gelato di Carlotta, responded to this reviewResponded 12 August 2022

Thank you so much fro your nice review, we are very happy you enjoyed our gelato, hope to see you soon

Reviewed 31 July 2022 via mobile

Gelato do Carlotta Bought ice cream here two days in a row. Absolutely delicious! The young lad serving on both days was very cheerful and friendly. Highly recommend this place!

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Il Gelato C, Owner at Il Gelato di Carlotta, responded to this reviewResponded 12 August 2022

Thank you for taking the time to share your wonderful feedback with us! We are so happy to hear you had a great experience at our Il gelato di Carlotta store

View more reviews
Best nearby
Best nearby hotelsSee all
124 On Queen Hotel And Spa
849 reviews
.11 miles away
Prince of Wales
2,834 reviews
.13 miles away
Oban Inn
794 reviews
.25 miles away
The Charles Hotel
549 reviews
.29 miles away
Best nearby restaurantsSee all
Nina Gelateria & Pastry Shop
600 reviews
.04 miles away
Budapest Bakeshop
139 reviews
.08 miles away
Balzac's
387 reviews
.11 miles away
Best nearby attractionsSee all
Royal George Theatre
140 reviews
.04 miles away
Memorial Clock Tower of Niagara On The Lake
30 reviews
.07 miles away
Statue of George Bernard Shaw
42 reviews
.06 miles away
Il Gelato di Carlotta
33 reviews
.01 miles away
Questions & Answers
Ask a question
mortywolf
10 June 2017|
AnswerShow all 3 answers
Response from lorrainesimpsontrave | Reviewed this property |
I dont think a discount will be needed as the price is very reasonable and it is the best in town by far!
0
Votes
norm900
21 May 2017|
AnswerShow all 2 answers
Response from Il Gelato C | Property representative |
Ciao Norm900. We know the pizzeria/trattoria you are talking. It was not us but a Napolitano called Maurizio who opened this. He has an openly visible wood oven and the pizza is REAL NAPLES pizza. He also has other trattoria... More
2
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

IL GELATO DI CARLOTTA, Niagara-on-the-Lake - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Il Gelato di Carlotta

Yes, Il Gelato di Carlotta offers takeaway services.

Il Gelato di Carlotta is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5