We are regulars to the crown and anchor so was expecting good things for Mother’s Day unfortunately it couldn’t have been any worse.
Clearly busy, which was expected we waited for our table to be ready, a 5.30pm booking. Lots of things unavailable on the...menu, again we expected this with a later booking.
The colleagues working were something else, we was seated no ‘hello’ ‘how are you’ no pleasantries, was asked for our drink order eventually, no ‘thank you’ just the colleague walking off after taking the order. The drinks arrived quick but had to ask for the ‘free Prosecco for mums’ that was offer - which arrived warm and half a glass - no issue, free after all.
No sides left so ordered 5 chicken roast and 1 lamb,
They arrived after a long wait - meat, gravy and burnt freezing Yorkshire on the plate, no veg and no cutley, we waited 10 minutes for some cutlery (asking multiple times) by this time the gravy and meat were also stone cold. Lamb tough and over cooked.
When the veg arrived we told them about the burnt greasy Yorkshires, their answer was they knew they were burnt and cold but could put them in the microwave?
During the time waiting it was obvious other meals had been sent back to the kitchen as we heard the floor colleagues and the kitchen colleagues arguing and moaning about customers in front of guests and then the bar staff eating the food that had been sent back infront of people.
We asked to speak to the supervisor who was actually the rude person who seated us, he told us he knew everything was unacceptable but it wasn’t his fault he had had a bad day and he told his boss not to take so many bookings at the beginning of the week. He also said he didn’t have time to speak to us and walked off. When asked to speak to the manager he said no she was busy that she had worked extra hours today. After this conversation he then went over to his colleague who were all taking the mick out of our complaint, loudly for everyone to hear, I think this was by far the most unprofessional service I have ever experienced in any type of setting.
I work in a high pressure retail environment myself and on my key trading times im there until the end to ensure a smooth operation and customer satisfaction and I certainly would not think it was exceptable for my staff to be taking the mick out of a customers complaint especially on the floor in front of people. We addressed this with the supervisor as we was leaving to which his reply was they had all had a long day.
It was truly a disaster from start to finish.
The crown and Anchor have lost some loyal customers from tonight.
We ended up not paying for the meal as it was only the kids who actually ate some of the food.
Unprofessional
Unorganised
Unmanageable
Dreadful foodMore