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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Unfortunately this restaurant has been sold in the past few weeks and is no longer operating as a public venue. Big shame as it used to be excellent for family gatherings in a comfortable space. We will miss it.
Enjoyed a very pleasant lunch with friends. A short menu and nothing out of the ordinary, but very nice nevertheless. Well cooked and well presented. The standard of service was excellent. Friendly and efficient staff - they made the meal most enjoyable.
Smooth booking via email for lovely family celebration. Food and service up to usual excellent standards both two and three course options were delicious and excellent value for money. The staff were very welcoming and friendly. We will certainly be back.
Poor wine selection, service was average
Fillet of beef was ok but I’ve had much better and for £30 again average .
Nice selection of vegetables and presentation was good, however it didn’t blow me away .
The table was booked before Christmas for a 21st birthday and confirmed in early January. When I called to confirm the staff replied with "Oh yes, the 21st" so cannot deny that they knew nothing about it. I asked about a cake and was told...that while a cake could not be supplied, a "birthday platter" could be. I requested this and was amazed on the evening to find that the platter consisted of three extremely small pieces of cake, two strawberries and two dollops of cream. This was for the birthday girl only and not until that had been served were we asked if anyone else would like to order. The platter did have "Happy Birthday" written in chocolate, but no mention of "21st". Given that we had to remind the waiter about the platter, I suspect that it had been forgotten.
This reluctance to take orders extended to everything we wanted. On arrival, we were served with 2 bottles of Prosecco that had been pre-ordered, but then we had a long wait before we could order food and we had to prompt the staff before we could order drinks. I had to wander around the restaurant to find someone who could take a second order.
The staff member opening the Prosecco allowed it to overflow onto the floor. I have complained about this and have been offered two complimentary glasses when I dine there again. This will never happen.
We were initially told that we all had to have the taster menu or all have the a la carte, which I later found to be untrue. We had to struggle to find a vegetarian option, there being only one on the menu. I was told, on Saturday morning that any dish can be adjusted to cater for vegetarian customers.
Staff generally were rude, difficult to find, unsmiling and seemed to have the attitude "this would be a great job if it weren't for all these customers".
The meat generally was good, but the accompanying vegetables were extremely small portions. The meal was definitely overpriced.
Several of our party were not warm and people at the next table had their coats on when eating their desserts.
Anyone thinking of dining here should make absolutely sure what they are expecting. Would I recommend this restaurant - NO.More
Absolutely gutted!!! This was supposed to have been a special treat for my daughters 21st birthday.
The service and experience of the staff were both lacking and rude.
The food was very very overpriced and hardly any of it.
We weren't asked if we wanted...any drinks and we waited a very long time for the food to be served.
Totally and utterly gutted.
I never leave a review but have had to. I want anyone who reads this and still decides to go, please don't expect too much! I work in hospitality and have more respect for young children than what these people do for adults paying a lot of money to eat and drink!More
As we had been here before we decided to go for my mother’s birthday
The food was very good except there just not enough vegetables on the plates when I asked for extras we were charged for them I’ve never been charged before when we...have asked for extra vegetables
But my main concern was the terrible service the first two courses went fine then it came to the desserts we waited and waited the table at the back of us had their dessert before us and came in half an hour after us there was nobody about to ask when we finally got a waitress she thought we had had them and said she would sort it out 10min later I got up and went to the reception and asked again still waited another 5min before they came I think they had completely forgotten us no apology nothing although the family had been before a few times I think we would seriously think twice before we went againMore
Unfortunately we were unable to score the quality of the food as we had to leave the restaurant as we were unable to order a 2 course meal at lunchtime advertised on their website. On booking the table we were not informed about this. The...restaurant were adamant that we had to have 3 course Christmas meal only for £30 and there was no compromise of the customers needs. Very strange business arrangement as have never encountered this in any other restaurant. So we left and had a very pleasant 2 course lunch in a customer accommodating restaurant. This restaurant have lost customers through this and we intend to inform local people about the poor customer care.More
Great food and a lovely setting. Staff were attentive. Can recommend based on food and venue.. Ticked all boxes except for Covid precautions. None of the staff were wearing face coverings or masks/ shields and there was no attempt to be cautious, with servers often...getting too close without their protective face coverings. This is much much less than most restaurants that we have experienced at this time and made us feel uncomfortable. Management at this restaurant really need to up their game on proper Covid precautions as optional hand gel on arrival is not enough. You owe it to your customers to be as safe a venue as possible at this time and in that respect I would award you barely one star.
This could easily have been an overall 5 star review! You have the means to fix this but well worth you seeing what other restaurants are doing most of which will exceed your own precautions.More