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RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Indian, Asian, Bangladeshi
Special Diets
Vegetarian Friendly
Meals
Dinner, After-hours
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meals, features, about
Reviews (180)
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Traveller rating
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Reviewed 24 February 2024

We picked the Bengal Lancer for an anniversary meal after having it highly recommended by relative. The previous reviews did disturb me somewhat as it seemed a bit hit and miss but we decided to give it a try. First impressions were good, the decor...is pleasant and contemporary and the Piano player is a nice touch. Sadly though that was where the positivity was to end. We were sat right next to the bar where the waiters collect the drinks , cold aircon blowing right on us and where it was right next to the piano we could barely here ourselves speak. We asked to be moved which was done somewhat begrudgingly and then we never saw a waiter for over 20 minutes to order a drink (the restaurant was busy but not packed and there appeared to be plenty of staff about). After ordering drinks they initially didn't come and I had to call a waiter across to take our food order and chase the drinks. The food then took another 30 minutes to arrive. When the food came it was OK, the sauces tasty but the chicken in my Jalfrezi was very over cooked and the bhajis soggy in the middle. At no point did anybody come to check on us, ask us if we wanted another drink. When we were finished they collected the plates quickly, we declined a desert and asked for the bill. Another miserable staff member brought us the bill and I asked him to go and have the service charge removed (something I hadn't done in donkeys years) as the service had been appalling. Still no apology, no manager coming to ask what the problems were. I'm amazed any restaurant gets away with the level of service we received. Needless to say we won't be returning.More

Date of visit: February 2024
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Reviewed 12 October 2023

Amazing restaurant with incredible food. Been multiple times and had many take aways so thought its time to review on here. The Goan Crab Bhuna is insanely good. Also the best Dal Makhani I have ever had. My go to curry - definitely worth a...visit!More

Date of visit: October 2023
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Reviewed 25 June 2023

Had a good meal for 4. Service very good and menu choice excellent. Portion size just right. Price reasonable. Very Clean. Recommended. Noise level does get high due to open plan nature of tables, otherwise 5 star

Date of visit: June 2023
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Reviewed 15 April 2023

Worst customer service ever! Would never order again. Cancelled 2 min after ordering because i saw i ordered from the wrong resturant and they wouldnt cancel. Just hung up and would not give any answers. Only cares about money, and cant make up for a...mistake. Never go here, save your money for a better and more customer friendly place.More

Date of visit: April 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2023 via mobile

Can’t actually review the food as we only had poppadoms and drinks before we left the restaurant. Restaurant was really cold, and after people asking they did eventually turn the heating on. Although they did say it was on already but it clearly wasn’t. The...poor man playing the piano was freezing too with a coat on. Arrived at 7.50pm and the starters didn’t arrive till 9.15pm by this time we’d had enough of poor service and no one actually wanting to come forward as a manager and explain the situation. Staff didn’t seem bothered at all. So we just paid for our drinks and what we had and went to another Indian restaurant to have our main meal and carry on with our evening which was so much nicer and warmer! I would never return to this restaurant, it needs a shake up and there are far better Indian restaurants around the only thing going for this place is the location. Personally I would avoid and spend your money somewhere else.More

Date of visit: January 2023
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Reviewed 1 November 2022 via mobile

We had a takeaway from Bengal Lancer a few weeks ago and I noticed after they have charged me twice for our meal. I have now contacted them twice to ask for a refund for one of the payments (and have proof we have been...charged twice) and received no response. It completely unacceptable, would never use again.More

Date of visit: October 2022
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Reviewed 24 April 2022

I really rate this comfortable restaurant. The food is first class and the staff are very engaging. It never disappoints.

Date of visit: March 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 February 2022

Have been going to this restaurant on and off for 30 years but will not be rushing back. We visited 9.15pm on a Saturday night. Our food was nice. But side dishes tiny, half the size of other restaurants! Staff were not friendly. In fact...I would say rude. At 11 pm we asked to order cabs. To which they said we have to order our own. No internet so couldn’t order via apps. Finally called one. To have an hours wait!!! Rubbish end to our evening.More

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2022

The restaurant was quiet but it was a Wednesday. Food was ok as was service. Just a little expensive for what it was.

Date of visit: February 2022
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Reviewed 6 January 2022

First time here with friends during a Christmas meet-up. Nice looking place, but I found the food a real let down. My chicken tikka masala tasted a lot like heinz cream of tomato soup!! Never experienced anything like it in my life of over 40...years eating Indian food!More

Date of visit: December 2021
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Reviewed 7 November 2021

Terrible service. We booked a table at 7pm so that my grandad, who is diabetic, wasn’t eating too late - food didn’t arrive until gone 9pm. The length of time it took the food to come meant that we were all extremely hungry by the...time it arrived, wolfing it down, and also meant that more alcohol was drunk than intended because we ordered drinks to have with the meal, except the meal never came. At one point we asked the waitress (who was lovely and doing the best she could) where our food was - she said it was on its way out. I think it took another 20 mins after this to arrive. No one came over to apologise for the wait, and when my mum complained to the manager after the meal he said ‘I saw you had been waiting a while and asked the kitchen to be quicker’ - but again, hadn’t bothered to do us the courtesy of an update. Other ridiculous things: - the air con made the restaurant too cold, to the point where I was sitting with two jumpers on. When we asked them to turn it off, they said that other tables complained the heating was too warm, we’re saying the aircon is too cold, and they didn’t know what to do … maybe turn it off and don’t have any air con or heat on? - they were so slow getting drinks, but also refused to bring jugs of water - we could only order water by the glass. Small issue but with their speed of getting drinks, slightly frustrating. - the restaurant was barely half full, so it was ridiculous that we had to wait so long for food. The food itself tasted okay, but wasn’t worth waiting so long for.More

Date of visit: November 2021
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Reviewed 1 October 2021

What has happened! This used to be consistently good! All the food was nice but the chicken in the tikka masala was tough and the creamy sauce was liquid! I've had better curries from Marks & Spencers. I won't be returning........

Date of visit: September 2021
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Reviewed 21 May 2021

After tonight I would only get a takeaway from here ! The service leaves a lot to be desired.... the waiter who took our wine order I had to show him twice on the list, but he still brought the wrong bottle to the table...! The food was fine but with the poor level of service when you asked for anything really makes you wonder why anyone would return there ! They made you feel as if they couldn’t wait to get the shift over with !More

Date of visit: May 2021
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Reviewed 13 January 2021

Ordered a take away. Two dishes the starter and main course were cooked in identical sauces. For an Asian restaurant the fish tikka was extremely bland. Will never order here again. A massive disservice to the cuisine they are cooking and quality is pathetic.

Date of visit: January 2021
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Reviewed 22 February 2020 via mobile

Don’t be fooled by this posh address First time for us travelling up from Maidstone to meet friends . We were walked to our table to be seated 6 of us they expected me to sit on this chair (shown in photo) I said I’m...not sitting on that her reply was (oh we can’t do much about it it’s the children when we have family dining) 🤷‍♂️ I wanted to change the chair but she insisted on putting a white napkin on it . Ordered our food - pompadoms tasted like they’d been sitting in the kitchen for several days. Then after a further 55 minutes I asked what looked like the manager how long will our food be as we have been waiting an hour nearly, he just looked at me and said (m3 words (it’s being cooked) So Rude . Finally got the food absolutely tasteless I asked for salt 🧂 (first time I’ve ever had to put my own salt in a curry). Got the bill and they had the cheek to charge 10 service charge for no service. Awful place needs complete refurbishment Looks okay from the front in the fancy road with the white piano in the window but when you get in there it’s different . Not a touch on what I’ve been used to at my local Shamrat in Maidstone (maybe I’ve been spoilt going there for the past 30 years with the same owner running it )More

Date of visit: February 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BENGAL LANCER, Chislehurst - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Bengal Lancer

Yes, Bengal Lancer offers takeaway services.

Bengal Lancer is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3
  • Value: 3
  • Atmosphere: 3.5