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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Indian, Bangladeshi, Asian
Special Diets
Vegetarian Friendly
Meals
Dinner, After-hours
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meals, features, about
Reviews (173)
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173 results
Traveller rating
47
30
32
27
37
Traveller type
Time of year
LanguageEnglish
Traveller rating
47
30
32
27
37
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Reviewed 4 weeks ago

I really rate this comfortable restaurant. The food is first class and the staff are very engaging. It never disappoints.

Date of visit: March 2022
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Reviewed 20 February 2022

Have been going to this restaurant on and off for 30 years but will not be rushing back. We visited 9.15pm on a Saturday night. Our food was nice. But side dishes tiny, half the size of other restaurants! Staff were not friendly. In fact...I would say rude. At 11 pm we asked to order cabs. To which they said we have to order our own. No internet so couldn’t order via apps. Finally called one. To have an hours wait!!! Rubbish end to our evening.More

Date of visit: February 2022
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Reviewed 11 February 2022

The restaurant was quiet but it was a Wednesday. Food was ok as was service. Just a little expensive for what it was.

Date of visit: February 2022
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Reviewed 6 January 2022

First time here with friends during a Christmas meet-up. Nice looking place, but I found the food a real let down. My chicken tikka masala tasted a lot like heinz cream of tomato soup!! Never experienced anything like it in my life of over 40...years eating Indian food!More

Date of visit: December 2021
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Reviewed 7 November 2021

Terrible service. We booked a table at 7pm so that my grandad, who is diabetic, wasn’t eating too late - food didn’t arrive until gone 9pm. The length of time it took the food to come meant that we were all extremely hungry by the...time it arrived, wolfing it down, and also meant that more alcohol was drunk than intended because we ordered drinks to have with the meal, except the meal never came. At one point we asked the waitress (who was lovely and doing the best she could) where our food was - she said it was on its way out. I think it took another 20 mins after this to arrive. No one came over to apologise for the wait, and when my mum complained to the manager after the meal he said ‘I saw you had been waiting a while and asked the kitchen to be quicker’ - but again, hadn’t bothered to do us the courtesy of an update. Other ridiculous things: - the air con made the restaurant too cold, to the point where I was sitting with two jumpers on. When we asked them to turn it off, they said that other tables complained the heating was too warm, we’re saying the aircon is too cold, and they didn’t know what to do … maybe turn it off and don’t have any air con or heat on? - they were so slow getting drinks, but also refused to bring jugs of water - we could only order water by the glass. Small issue but with their speed of getting drinks, slightly frustrating. - the restaurant was barely half full, so it was ridiculous that we had to wait so long for food. The food itself tasted okay, but wasn’t worth waiting so long for.More

Date of visit: November 2021
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Reviewed 1 October 2021

What has happened! This used to be consistently good! All the food was nice but the chicken in the tikka masala was tough and the creamy sauce was liquid! I've had better curries from Marks & Spencers. I won't be returning........

Date of visit: September 2021
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Reviewed 21 May 2021

After tonight I would only get a takeaway from here ! The service leaves a lot to be desired.... the waiter who took our wine order I had to show him twice on the list, but he still brought the wrong bottle to the table...! The food was fine but with the poor level of service when you asked for anything really makes you wonder why anyone would return there ! They made you feel as if they couldn’t wait to get the shift over with !More

Date of visit: May 2021
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Reviewed 13 January 2021

Ordered a take away. Two dishes the starter and main course were cooked in identical sauces. For an Asian restaurant the fish tikka was extremely bland. Will never order here again. A massive disservice to the cuisine they are cooking and quality is pathetic.

Date of visit: January 2021
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Reviewed 22 February 2020 via mobile

Don’t be fooled by this posh address First time for us travelling up from Maidstone to meet friends . We were walked to our table to be seated 6 of us they expected me to sit on this chair (shown in photo) I said I’m...not sitting on that her reply was (oh we can’t do much about it it’s the children when we have family dining) 🤷‍♂️ I wanted to change the chair but she insisted on putting a white napkin on it . Ordered our food - pompadoms tasted like they’d been sitting in the kitchen for several days. Then after a further 55 minutes I asked what looked like the manager how long will our food be as we have been waiting an hour nearly, he just looked at me and said (m3 words (it’s being cooked) So Rude . Finally got the food absolutely tasteless I asked for salt 🧂 (first time I’ve ever had to put my own salt in a curry). Got the bill and they had the cheek to charge 10 service charge for no service. Awful place needs complete refurbishment Looks okay from the front in the fancy road with the white piano in the window but when you get in there it’s different . Not a touch on what I’ve been used to at my local Shamrat in Maidstone (maybe I’ve been spoilt going there for the past 30 years with the same owner running it )More

Date of visit: February 2020
Helpful?2  
Reviewed 16 February 2020

We arrived at 10.30 in which they were ok with. The service we received was appalling. We had to ask for cutlery which was then almost thrown at us. Then we asked for napkins, for this we was given a handful from another table to...distribute ourselves. The wine we gave back as it was awful. The food was average. The waiters had such an attitude that we felt that they didn't want us there. This restaurant is absolutely terrible and we will not be returning.. If they didn't want us there then they should have said they were closing and not let us in.More

Date of visit: February 2020
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Frequently Asked Questions about Bengal Lancer

Yes, Bengal Lancer offers takeaway services.

Bengal Lancer is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3
  • Value: 3
  • Atmosphere: 3.5