Never go there with your family, Me, my husband, my mum our 2 weeks old and 4 years old went for a Sunday roast to this place. Food was 1 hour late, they brought cold plates, and when we asked to sort it out it...took the stuff another 10 minutes just to come and check on our food. We were offered to leave the place or wait for a new order, which we did as it was too late to go somewhere else. No apologies, nothing, the food was snatched from us the most horrible service I have ever experienced In my life.More

What a gem this place is. 700 years old! Such history and ambience of times gone by. Lovely drinks in most charming surroundings. Alex the bartender an absolute delight: a gentleman, education, historian and thoroughly enjoyed his attentive amiable service, hospitality & historian knowledge of...the local area. Bravo 🙌More

Awful experience that my family and I went through at the The Artichoke pub in Chartham that resulted in plates being physically snatched (from behind our backs) out of the hands of a mother who was breast feeding at the time all whilst a four...year old was watching!!! The actions of the staff were absolutely disgraceful, despicable and rude. Initially everything was fine and we were greeted warmly and were made comfortable with our seating. The atmosphere was warm and friendly which makes it all the more surprising how events unfolded. The issue started when our main course was brought to the table. It was my daughter who noticed that her dinner was incredibly cold (we all had variations of the roast) and after checking I felt that all 4 meals were cold. Some elements had some warmth but most were cold to the point it would have been unpleasant to eat. The gravy was lukewarm on one side but cold on another plus the plates were cold, potatoes hard and meats very dry. My issue isn’t one with the food rather how it was dealt with by the staff as I would expect that the standard process would be for a customer to inform a member of the team and for a replacement to be offered with an apology. We had waited a while for the food (we were told that it was being plated up long before it arrived which is why I think it was cold) but when I let Chelsea know that it was cold it took an awfully long time for another member of staff to attend to “deal with it,” whilst she playfully chatted with another table. Given that we have young children who need to get to bed we did need to get on. A lady, Holly Millin I think, eventually came over and was extremely curt and sharp which felt very much out of place as no complaint had been made. She did offer to replace or to cancel the meal with no charge. We accepted the former as the latter would have meant that our daughter would have gone without dinner when we needed to get her home ready for school but it made us feel very undervalued to the point that we were being inconvenient. I did ask the lady that I was surprised that food could be brought out without checking and she said that food is probed and that plates are hot enough to burn your skin. This didn’t help offer an explanation as to why ours were cold but I didn’t press any further. After the replacement meals were brought out Chelsea asked if everything was okay and I said that the food was indeed warm but I was surprised that we weren’t offered an apology because the state of the initial meals was entirely unacceptable – I was simply shocked by her brazen reply of “I am sorry that you feel that way” which we took to be very condescending and sarcastic. After this interaction I looked at my wife with incredulity and perhaps let out a nervous laugh. Chelsea must have overheard my reaction to her sarcasm and reported to her manager that we laughed at her (which we hadn’t). At which point the manager came over and without warning snatched our plates whilst stating that we had laughed at Chelsea which we hadn’t. My wife was breast feeding at that time that Holly leant over her to snatch her barely started dinner. Holly then proceeded to physically grab the plate away from my mother-in-law who had no idea the lady was behind her – she had her cutlery in her hands and was chewing! My mother-in-law also does not speak English and had no idea what was happening. How can reporting a cold meal be escalated to this level? From initially nice service to plate snatching. This certainly is not normal behaviour for any human. We still cannot believe what happened. Today my daughter is still upset as she witnessed an altercation by a lady she did not know and my wife is shocked that a person could be physically aggressive whilst she was breast feeding a baby – anything could have happened if the plate would have hit his head. Be warned something is not right with these people...More

Visited here Sunday lunch time and had a tasty roast dinner. The staff are very friendly and it’s a great atmosphere! Recommend the beef! 5* 😋

Extremely good roast dinner today at the artichoke in Chartham The trio of meats I ordered come out in good time, the portion was also good and great quality of food Highly recommend for anything on the menu not only the roast dinner, we will...be coming back very soonMore

What great night we had lovely service and food. We played a game of Bat and Trap, which was excellent fun. Such a welcoming place

Lovely old pub. Varied menu - all food freshly prepared and cooked on premises. Good, friendly service, nice selection of wines. Would definitely visit again.

Lovely village pub with a traditional feel. The food was delicious and there was plenty of it. You could easily share a ploughmans. Alex who served us was very friendly. We will definitely go back. If you like walking, the walk from Canterbury to Chartham...along the river is lovely and just over three miles.More

Lovely family friendly pub. Staff (shout out to Alex) were very accommodating and we had a great experience.

We had a great time at Artichoke. The service was excellent and friendly. The food was delicious with more than ample portions. As well as that, it seemed like a perfect community pub with live music and s quiz. I only wish lived closer to...it.More

Finally managed to eat here (definitely book, every time we've popped in on the off chance they've been fully booked). The food was great and they're very accommodating of allergies, which was a refreshing change. The portions are plentiful and there's a good range of...classics and a few twists too. We were well looked after by Alex who was attentive without being overbearing and handled all our (many) queries with patience. The ploughman's I ordered could easily have served two, and my friends all struggled to finish their mains, definitely good value for money. We shall be back!More

The staff are really friendly here. Great place to go for food. Try their meat and ale pie.Truley superb home made food.Puddings are fantastic. Great place to go and comfortable. Great Beer. THE PLACE TO GO, BUT BOOK EARLY.