The Cross Keys

The Cross Keys

Someone from this business manages this listing.
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+44 1902 603209+ Add website
Hours
Sun
12:00 - 22:30
Mon
12:00 - 23:00
Tue
12:00 - 23:00
Wed
12:00 - 23:00
Thu
12:00 - 23:00
Fri
12:00 - 23:30
Sat
12:00 - 23:30
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Ratings and reviews
3.5
3.5 of 5 bubbles

RATINGS
Food
3.5 of 5 bubbles
Service
3.7 of 5 bubbles
Value
3.8 of 5 bubbles
Atmosphere
3.4 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
CUISINES
Bar, British, Pub
Meals
Lunch, Dinner
FEATURES
Seating, Wheelchair Accessible, Serves Alcohol
Does this restaurant offer table service?
CUISINES
Bar, British, Pub
Meals
Lunch, Dinner
FEATURES
Seating, Wheelchair Accessible, Serves Alcohol
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3.5
3.5 of 5 bubbles30 reviews
Excellent
12
Very good
7
Average
3
Poor
1
Terrible
7
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Christine S
51 contributions
4.0 of 5 bubbles
Feb 2020 none
Just popped in on the way home. Only had burgers. Well cooked with a nice portion of chips and side salad. Staff very helpful and friendly. Young man serving didn’t just ask if the food was okay but took time to explain all the activities during the week. Asked us to make any suggestions to improve the pub and hoped we would visit again. Sincere young man and yes we will pop in again. Nice to be welcomed and our custom appreciated.
Written 13 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vacation02171157749
Willenhall2 contributions
4.0 of 5 bubbles
Dec 2023 friends
Okay so I read the reviews and was a bit apprehensive because some silly faults knocking the rating down that was no fault of the staff at all. Anyway, attended with 29 other people to a Christmas meal we booked and all I can say is the staff A1, the food was out of this world and space and entertainment was great. Drinks a little expensive but that's in every pub lately so no judgment their. This is a family pub and restaurant not the Ritz so yes you have to wait if its a large party as ours was, bit what's the rush ? Enjoy yourself, the staff kindly served appetisers while we waited at no extra cost. The cook has a talent with burgers that I've never known, top quality ingredients no cheap cuts of meat etc. So it's what you make of it yourself we had a great time and I'll be going back. Well done everyone from the Lynx Mcc and family. Ps, sorry to our hostess she took some flack from the lads but took it all in good humour as it was intended. She worked her socks off and deserved a huge mention. Great young lady. Thank you 😊
Written 24 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

carol c
Walsall48 contributions
4.0 of 5 bubbles
Feb 2017 couples
Visited the newly refurbished public house. Early evening. Food served quickly, I ordered fish and chips - fish lightly battered and served with nice crispy chips. My partner ordered chicken Tikka , very flavoursome, could have done with maybe an onion bhajg. We ordered apple pie to follow - very nice deep dish pie and custard. Would recommend. The only thing one wine on the pull.
Written 7 February 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nigel P
Willenhall3 contributions
1.0 of 5 bubbles
Aug 2020 couples
To begin on a positive note, they seem to be well on top of the COVID measures and everything is in place. However, the general “couldn’t care less” attitude towards new customers is a real negative. We waited nearly an hour for our meals (the place wasn’t busy, but we only saw two members of staff), and no one bothered to see if were all right whilst we waited. When the food arrived it was lukewarm and I had to leave a third of my steak because it was inedible. They even managed to miss one item off the plate. The whole feel of the place is not overly friendly. No one came to ask us if our meals were okay, probably because they either knew what the answer would be or they just didn’t care. Needless to say we will not be rushing back.
Written 18 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tracy W
3 contributions
5.0 of 5 bubbles
Jan 2024 family
First time in here since lockdown and i was very impressed. Yes it was dead in there but the man serving us went above and beyond to help us. He explained he was trying to build up a good reputation for the pub which was hard due to being in a 'rough' area (his words not mine). Me and my dad really enjoyed our food and will def go back again but maybe on a weekend when it will hopefully have more people in.
Written 9 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chantelle W
1 contribution
5.0 of 5 bubbles
Feb 2024 family
My son fancied a game of pool and some food so we popped in. The Chef had gone but the landlord of the pub made us our food. Food was really nice! Son loved his buttermilk chicken burger and I opted for steak and ale pie and mash….I could have gone into a food coma! The portions were big and well presented. Great as it’s local, nice food and son had a couple games of pool. Thanks we’ll be back as was a pleasant couple hours out.
Written 29 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jolyon Banks-Guy
1 contribution
5.0 of 5 bubbles
Jun 2024 family
Wewere welcomed by Summer who served our drinks and our food. Summer was extremely polite and proficient for the whole of our visit. The food was very good and well worth the money and caters for all. It was quiet but we think that was due to it being a Tuesday, also we think that management has recently changed. We have made visits in the past and it wasn’t at the standard it is now, so if you have visited before we would recommend that you try the Cross Keys again, you will be pleasantly surprised. We will be returning!
Written 10 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emma B
1 contribution
1.0 of 5 bubbles
Dec 2023 family
Right everyone where do I start me and husband had our wedding reception here at the cross keys I really do NOT recommend people to have any events here buffet food was terrible no fillings in sandwich's etc, promised a DJ had NO DJ booked, hired and paid for a marquee with half of decorations was not put up in which I paid the manager to have the back of the pub and marquee all decorated out was only half a job because he could NOT be bothered and said the decorations would cause a mess buts it's a wedding reception what do you expect, the manager was very rude to myself, my husband and all my guests, had to come out of the marquee by 10pm but booked and paid for it until 12am. Please, Please, Please everyone who can see this please do NOT hold any events here he has conned a lot of money out of us and I do NOT want anybody else to experience what we had to go through on Saturday night. STAY WELL AWAY FROM THIS PUB....... Thanks
Written 21 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cal S
Willenhall183 contributions
1.0 of 5 bubbles
Apr 2020 friends
This places gets too rowdy for my liking,especially during in the evening, it's does offer weekly karaoke though.
Written 16 April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

97pete
Wolverhampton71 contributions
1.0 of 5 bubbles
Dec 2018 friends
Went to see a band at the cross keys. Feeling can be best summed up by someone I spoke to. 1. "You won't get pissed in.here tonight'. He's right, two bar staff and the place was busy. Wanted to get a round of drinks but waited half an hour for the que to die down. 2. The guy I spoke to mentioned the attitude of the staff and he was right. They were down right miserable. Without doubt the most unfriendly place I have begged to take money off me. Thankfully, they were that inefficient I did not spend much. 3. The guy said " they need at least another two bar staff, and at least one that smiles". Again, perfectly correct. The staff were down right miserable and whatever you asked them was treated with "why just go somewhere else". The band was fantastic. The management and staff a disgrace.
Written 22 December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

karenglyn
12 contributions
1.0 of 5 bubbles
Jul 2018 couples
Have been to this pub a few times when jan was landlady always good food and friendly atmosphere went into day just for a quick bite to eat and a pint to be met by a sore looking landlady who informed us that there would be no food as there was a party booked for that evening and they had to prepare I’m sure the brewery would be surprised at customers being turned away at lunch time this place has rapidly gone down hill
Written 7 July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Katie B
1 contribution
1.0 of 5 bubbles
Mar 2018 family
We came for a nice quiet drink with a few friends, we ended up having food. The food was just horrific, cold and stale burgers along with chips. The food was served with attitude, we asked which burger was which. In response to that we where told 'How am I supposed to know'. Once our food was served to us, the lady that served us then said 'can I go for a f**king fag now'! We then asked for some sauce which was then thrown at us in temper, we obviously didn't rise to this. We requested off the manager an apology, we didn't an apology (the manager had no discipline towards the situation at all). On our way out I put my coat on the rude lady that served us then pushed past me and stormed off. This is horrendous embarrassing behaviour and you should be ashamed of your staff, if the pub was part of a chain I would have taken this a lot further. We are locals to this pub and have been for quite a while, we bring them good custom and have spent a lot of time and money in here. We will NOT be returning. I am annoyed we didn't take photos else I would have had to write a review and would have done the food justice.
Written 4 March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JORDAN1519
1 contribution
1.0 of 5 bubbles
Mar 2018 friends
Service was terrible food average at best we were swore at by staff and had sauce sachets threw at us by a female member of the kitchen staff. If your looking for a good peacefully meal this is not your place! Discusting
Written 3 March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Epicshane
Willenhall139 contributions
5.0 of 5 bubbles
Nov 2016 family
Decent priced food chain. Food is always hot and delicious. Few tables have tv with kids programs which is a good idea.
Written 1 March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Deleana B
22 contributions
3.0 of 5 bubbles
Mar 2016 couples
went one saturday night for dinner. limited menu, and we made the mistake of not ordering dessert until we'd eaten, only to be told the kitchen closes at 8pm!
Written 17 July 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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THE CROSS KEYS, Willenhall - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

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