Only popped in for a couple of coffees but would definitely go back for a ‘proper’ visit. Staff were welcoming and I loved the decor.
Only popped in for a couple of coffees but would definitely go back for a ‘proper’ visit. Staff were welcoming and I loved the decor.
Hi Paul, thank you so much for the lovely review! Looking forward to seeing you again properly. Stan Assistant Manager
Fantastic! Great vegetarian selection. Kids menus with colouring. Great drinks selection (really impressed with non alcoholic choices). Starter, 2 x adult mains, 1 children's dinner and 2 sides were only £42!!! Food was really lovely. Table tennis, film night and a doggie station were all...lovely quirky touches too. However - what set this place apart was the service. Young service team who were really well trained but also really friendly and clued in. An absolute credit to management. Thank you so much.More
Thank you so much for the review monicalX5193RH. Brought tears to our eyes as we work so, so hard to make this place special. YOU ARE AWESOME - THANK YOU x
Lovely food and excellent service. We went for lunch as a family of four and all loved it. We sat next to the table tennis table (free to use). Great place to go for lunch!
Thanks so much for the lovely review, Catherine!
Nice pub, great atmosphere but food and service very poor, we took our grand daughter here as she wanted a pizza, and we wanted a drink so it was the best of both worlds, however the meals all arrived at different times, my grand daughters...1st then 10 mins later mine arrived, they had forgotten my husband all together, however in their favour they did discount his meal and gave him a free pint, so I can’t really knock that. Julie G ( Shepperton)More
Hi Julie. Firstly, thank you for taking the time to let us know what happened. We can only learn and grow if we know when we've slipped up. I'm so sorry we let you down when you visited. Forgetting food is never excusable and I'm...More
I’ve never visited this chain before and loved the decor when we got there. We saw it was order by app which usually isn’t a problem, but the app didn’t work for three different phones so we ended up ordering at the bar. The food...took a long time to come - we’d all nearly finished a Pepsi pint each before it arrived. We weren’t there at a busy time either. However, the food was very tasty! Average experience.More
Hi chelseapeter25, thanks for taking the time to give us your feedback. We're really sorry about the app issues. I understand how frustrating this can be when you just want to get your order in! We should have been on top of making sure you...More
A mid week evening meal with the family. I have not been here before but it’s a regular for my daughter. Not much in the way of real ale on but I had a lager as it was a warm evening Which was good. All...the staff were very pleasant and you can order by app if you don’t want to leave your table. Food was usual burgers or pizza with a few other things on the menu. To be fair it wasn’t anything to write home about Or complain about. If you want food I would choose elsewhere but as a pub it’s plenty good enough.More
Hiya Smithawk - thank you so much for your honest review, it really means a lot to us. Apologies our food didn't wow you. It's a tough one as we would love to be a bit more "foodie" but are also trying to keeping things...More
Food tasted really good. managed to get pizza deal, been served by Stan excellent customer service super friendly
Hi Triti0n, Thank you so much for taking the time to leave this review. I'm so happy you enjoyed your evening with us and I really appreciate your kind words! Stan Assistant Manager
Table reservation and service fine. Food very ordinary and the fish and chips I had was the worst I have eve eaten, very small and totally overcooked.More
Hi Chris, i’m sorry you didn’t enjoy your food. I will speak to the chefs and get it sorted going forward. Mistakes do happen from time to time - it’s always best to let the staff know if you are not happy as they can...More
Popped in to try out the new breakfast muffin after seeing it on Facebook and wanting to support a local business. While the muffin itself was lovely we felt like we were an inconvenience to the girl behind the bar. When we walked in no-one...spoke to us. We waited for a bit but in the end grabbed a table. I often use apps to order, however on this one I couldn't find food, so eventually we got a menu and ordered at the bar. When we came to leave my husband shouted thanks, however she was on her phone and didn't look up so we just left. I've always thought how inviting the Facebook posts are, however I left feeling like I had just been an inconvenience. I will stick to the local cafes for breakfast from now on.More
Hi 8Lexi8, I can only offer my biggest apology for your experience that day, we all do our best to ensure everybody gets great service and unfortunately I did not deliver that morning. I really hope you don't take my incompetence that day as a...More
Visited for first time on a Monday lunchtime. Didnt expect it to be busy, and it wasnt, but think i can see why its not more popular. I am app literate, so ordering on the app posed no problem, but good grief, it took 10...mins just to get through all the screens. And after i've done all the work on ordering through a rather badly put together app, it had the cheek to ask if i wanted to tip....all this before i've had anything resembling any service! It appeared that i was the only customer with an order in the kitchen, and it still took 20 mins (and me checking with the staff) for my order to come. I thought this may have to do with all the fresh cooking of my order, but no... everything tasted like it had been reheated, particularly the cheese in my chicken burger, that had definitely been cooked once, gone cold and been reheated. Certainly won't be going back.More
heya, P4036TEsamb! Just wanted to say I'm really sorry about this, as I was the manager on shift that day. In hindsight, I should have come to your table straight away and got you set up with some menus and ways to order. I apologise...More
Have visited numerous times and found the food to be of a good standard and pretty reasonably priced. They have a good selection of beers although £6.75 for a pint of Hazy Jane is a bit steep and did feel a bit robbed. Probably best...to ask for a price list.More
Hiya cycleprawnb - thanks for the feedback! We're sorry you found the Hazy a bit steep. It's the fanciest (and most heavily-hopped) beer that we do and costs us a small fortune to buy in so sadly we have to charge a fair whack for...More
The young lady behind the bar and the cutest little pouch. Had such a great time. Will be recommending all day long!
Hey hey! Thanks so much for the brilliant review. We are super-glad you enjoyed yourself :-)
A little annoyed as I went outside to take a call come back in and my food as been removed from the table left my autistic teenage eating the waitress ask him " who was not eating the food if it was done " He...froze confused and af try to explain my mums outside making a call " Waitress still took the food away sat here still hungryMore
Hi Katrina, Firstly I am so sorry to read this. I really should have picked this up earlier but it slipped through the net. I'm super-sorry that your food was cleared away before being finished. Clearly a case of the team being a little overeager...More
Everytime I turn up to the village the staff are always welcoming. The food is great and the beer always is in good nick. Its my favourite pub in walton.
Hey there robertsE24BC - thanks for the brill review :-) really glad the we are your fave in walton! see you soon !!
Terrible Terrible Terrible Went on Saturday 9/10/21 Extremely rude staff really upset my poor mum who can hardly walk We left after 45 mins without even getting a drink We walked along the road to Mc Donald’s the food is crap At least the staff...are friendly with a smile on the faceMore
Hiya BCA1974. Sorry to hear you had a negative experience. I have spoken to the staff on shift last Saturday. I apologise if there was any confusion over how we run service here. For the last few months we have spoken to each customer coming...More