As a patron of the Pump House for many years, I’ve found it consistently excellent. Great ambience, great food and drinks, great service.

Visited on Saturday night for a drink with my friend. Thought it was unusual not to be able to go to the bar to order a drink. I did not check the bill properly at the time so absolutely my fault. I would have questioned...why we were charged £11.80 each for 2 large mediocre glasses of wine and 12.5% service charge on top of this. There was no mention of this before we ordered. £28.00 which is outrageous for a pub on the outskirts of Bristol.More

Went here to meet a client to discuss a new project. Why can't you go to the bar like normal places and get a drink. Your ushered to a table and you have to wait for anything. To cut a long story short 6 pints...fish and chips and a steak. £90.00 for a pub . What a rip off for average pub food and very average service but hey the 12% service charge covers that for bringing out 2 plates and some drinks. Why does bristol places rip us off for very average food. For a better meal go opposite to the nova scotia it's half the priceMore

Sadly the sweet breads were not one, nor the pheasant eggs but..... So we thought "why not Fish and chips". Great decision and absolutely wonderful. Homemade tartare sauce, superb and mushy peas made from frozen not canned peas, huge improvement on the original. And the...most terrific waiting person. Bravo all round.More

We visited on Saturday evening, and I had to write a review. It was amazing! Food was incredible, I had the best monk fish i’ve ever had and my husband was very pleased with his chicken breast and Anna potatoes. The place was extremely busy...(unsurprisingly as it’s very good) and despite this the staff where unfazed and so helpful, advising on the menu and wine to pair with our dishes. The manager was extremely attentive and friendly and he made us feel like regulars, Which we may be from now on! 10/10 - highly recommend this place. Thank you Pump House Team for making our evening very special.More

Good points, food was served promptly. The waitress was very helpful and apologetic when things weren't right. Negative points. The toilets were very messy. The eggs were not runny, however the waitress and chef sorted this out quickly with no issue. Coming to pay the...bill, they declined cash. This is in small print somewhere. This was our only way of paying and when the manager came to speak to us about this, he said we'd be able to pay over the phone. He was not very personable and he was dismissive in my opinion. We left the cash on the table. Personally I think only being able to pay with card in a restaurant/pub should be illegal and is causing many issues with the economy. The manager had already seemed generally stressed and unfriendly. We chose this place for our anniversary as we'd been here years ago and it was such a lovely atmosphere. This is no longer the case. Won't be returning.More

Nice location and decor. Trying to be a quality food venue but failing. Descriptions on the menu flatter the actual dishes received. Minuscule starters not that well presented, tasted ‘ok’. Main courses satisfactory but incorrect information from server meant I ordered triple cooked chips as...a side I didn’t need and they were undercooked. Had planned to ‘push the boat out’ for celebration but decided to skip dessert to avoid further disappointment particularly as item I’d enquired about was told likely on the menu but on arrival it was obvious there was ‘no chance’ it was going to be available. Conclusion- ok for a summertime dockside drink and if sticking to the ‘pub grub’ items on the menu. Not worth trying the more ‘restaurant’ quality meals as they don’t quite make the grade.More

When we arrived were told table service only. Card only and not allowed in the bar area. We got the impression covid rules had finished. Only about 6 people in plus Bristol city were at home. Got seated at a table waited over 5 mins...for drinks menu. Two guys sat at the table next to us about 5 mins after us. After 10 mins of waiting a member of staff went to serve them first so we got up and walked out. Awful service would never entertain going in ever again no wonder it was empty. Walked to the nova scoctia 1 min away. Normal service there packed to the rafters that all I need to say.More

Incredible food, staff and location. We had the most wonderful impromptu family meal here and will definitely be coming back. The pub’s atmosphere is a beautiful combination relaxed and classy and even our two small children were welcomed and well catered for. The staff really...go above and beyond and the food is probably the best i’ve had in Bristol. Highly recommended, Thank you team Pump House.More

Not just the ploughman’s lunch but the other food as well that was delicious. Nice selection of beers and friendly service. Nothing to fault and you can sit in the sun and watch the canal life go by !!

12% hidden service charge not mentioned until final payment. Staff rude and disinterested throughout. Food cold and small portions. Very, very disappointing.

Really disappointed with our visit. The male staff member who served us was rude and disinterested, and the food was well presented but left us both with a dodgy stomach all weekend. Will not be returning. I have tried calling today to alert the manager...about the situation and was left on hold for 7 minutes before giving up.More