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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Steakhouse, British
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner
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meals, features, about
Reviews (1,139)
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1,121 results
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1,015
45
26
13
22
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Traveller rating
1,015
45
26
13
22
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All reviews steak honey butter chateaubriand triple cooked chips tuna pizza cheesecake hot stone beef dripping sauce our waiter dining experience food was amazing birthday meal fantastic meal visiting bristol elliot caveman
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Reviewed 1 week ago via mobile

Absolutely fantastic, only some minor things to note! Lets start with negative / criticisms (and these are being picky to be fair). Timing. You're told when you sit down you have 1.5 hours for the table. That's fair. We actually got there 10 minutes early...(table booked for 7:30pm) so had a slight headstart. We had pork belly bites to start and then the caveman boeuf to share as the main. Super excited. The starters arrived just before 8pm. No complaints, just loving the atmosphere. Received the steak at 8:20. Its 35oz of steak to cut. At this point we are excited but then aware we have 40 minutes to cook and eat the steak - and we wanted a pudding! It was a special occasion so didn't want to rush. We finished eating out mains at 8:45. Our hot stone needed changing 3 times (got through 4 including the first one) which is a 3-4 minute wait each time. We waited and tried to get attention, until finally someone came over at 9pm. We said we would ideally like another drink and desert but advised the table was needed. We get it, absolutely. But we tried to rush as quick as we could, but 1.5 hours for 3 courses when you've got to cook a 35oz steak was a tall order. So we were a little bit disappointed we weren't able to order a pudding, as we were really excited. I also suggest to them to keep the hot stones warm in the kitchen. One of our hot stones took about 6 minutes to come out. So we were just sitting and waiting to be able to eat. HOWEVER This was the only complaint we had. Overall it was AMAZING. Steak fantastic and what an experience. Cocktails, wow. Order a penicillin because that was my partners favourite. Chips, great. Peppercorn sauce, delicious. Butters, what flavours! Also the pork belly bites were wonderful! We would definitely go back. Not have the big sharer because it was a special occasion. We would go for the experience. The only thing we worry about is being able to have 3 courses within the time. We weren't the only one to struggle with this, as we spoke to people in the bar after, both tables had the same problem. But still, we loved it. Thanks Mugshot. We will be back - but we want to try that pina colada cheesecake next time please!More

Date of visit: March 2024
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Reviewed 3 weeks ago

So glad we booked this restaurant. The food was amazing and the staff were brilliant. Had a great night out celebrating a birthday. Will definitely be returning

Date of visit: February 2024
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Reviewed 4 weeks ago via mobile

Beautiful meal as always at Mugshot. Staff were amazing with first class service yet again. Great atmosphere with incredible food and drinks. Can’t wait to go back again soon. Keep up the great work guys!More

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugshot Management, General Manager at Mugshot Restaurants, responded to this reviewResponded 4 weeks ago

Hi Spud Thank you for taking the time to leave us such a wonderful review. We remember you dining with us and you guys were a pleasure to serve and i hope your partner enjoyed her birthday. We look forward to welcoming you back again....More

Reviewed 4 weeks ago

It was my first time going to Mugshot, and I’m should’ve gone much sooner! Torrin and Harvey were absolutely amazing and kept us in good hands, they were super attentive, and lovely servers! They also had great recommendations. I am so excited to come back...here again soon.More

Date of visit: February 2024
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugshot Management, General Manager at Mugshot Restaurants, responded to this reviewResponded 4 weeks ago

Hi there, Thank you for taking the time to leave us a lovely review! I'm happy to hear that you were well looked after on your visit; both Torrin and Harvey are exquisite waiters and go the extra mile for all of the guests we...More

Reviewed 5 weeks ago

Incredible meal. Had a Chateaubriand which might be the best meal I have ever had. Special thanks to Tom, Harvey, Torrin, Luke, Luke, Cayleigh, and Tom for looking after us. Impeccable service and drinks. Neil ( the mega talented chef) made insane food. I would...recommend the oxtail and polenta. Never had anything like it in Bristo! Again much love to Neil and the fabulous kitchen team. XMore

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2024

This was my 5th time to coming to mugshot in the last few years. Torrin our waiter was lovely and attentive, and really appreciated being moved when asked due to really loud noise levels from a group downstairs - upstairs is defo the best place...to sit. I’m giving 3 stars because I wasn’t wowed on this occasion as I have been every other time! I always get the pork belly bites as one of the starters and normally they’re really soft and melt in your mouth- have a nice ratio of meat and fat that just have a melting sensation together when eaten. But I found this time that the pork belly bites were really chewy and fatty with very minimal meat and weren’t too pleasant to eat. The other 2 issues I had personally were with the chips and peppercorn sauce. The chips this meal were really “wedge” like, and I can’t remember them being like that before. I remember them always being really thick but relatively straight and super crispy, these were really dense and not as nice to eat and had a lot of potato skin on. And the peppercorn sauce was a lot runnier than any other time I’ve had it. I always run out of the sauce as it’s always so good and I always eat all the chips and end up wanting more but I didn’t fancy finishing either of them today, as I felt they were different - correct me if I’m wrong. This hasn’t put me off from going back, although I hope I enjoy it more next time :)More

Date of visit: February 2024
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Reviewed 26 January 2024

Amazing meal, my partner loved the steak and i had an amazing pizza! Definitely would recommend and visit again. Torrin was great, gave us some great recommendations and was lovely!More

Date of visit: January 2024
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Mugshot Management, General Manager at Mugshot Restaurants, responded to this reviewResponded 4 weeks ago

Hi Laura, Thank you for the review! We are a steakhouse through and through but we do cater for those who don't eat red meat and I'm happy to hear that you had a great evening with us! We hope to see you again soon!...More

Reviewed 17 January 2024

Birtday meal with partner booked at short notice. Very welcoming and helpful with menu choices. Food and value was first class. Highly recommend the Chateaubriand sharer with honey butter 😋 Only negative was waiter not really understanding dessert wine should be served in small sherry...glass or similar and not a full glass of 150ml+ each. Had to request to be rebottled & corked as driving. Overall a fantastic meal and would recommend anyone to give it a try 👍👍👍More

Date of visit: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugshot Management, General Manager at Mugshot Restaurants, responded to this reviewResponded 4 weeks ago

Hi Nicholas, Thank you for the review and we're all happy that you enjoyed your evening with us! We appreciate you letting us know about the serving glasses as Harvey hasn't been with us for as long as our other servers, but now knows better!...More

Reviewed 17 December 2023

Absolutely amazing meal and experience lovely hot food great staff lots of choice and cook your own steak exactly how you like it delicious

Date of visit: December 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugshot Management, General Manager at Mugshot Restaurants, responded to this reviewResponded 18 December 2023

Hello J4404WNneilm, We are glad to hear that you had a great time here with your work party, it was a pleasure to have you all. We hope to see you again once the festive season is over. Many thanks, Ria, GM

Reviewed 17 December 2023

Wow, is all i can say I've been waiting till we came to visit family to try this place out as iv been hearing good things! It definitely didn't disappoint....food/steak was unreal staff couldn't be more helpful explaining the menu to us Cocktails were delicious...I absolutely loved the vibe in there and can't wait to visit again.More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugshot Management, General Manager at Mugshot Restaurants, responded to this reviewResponded 8 January 2024

Hello Daydream, Wow, that's certainly a glowing review! Thank you soo much for taking the time to leave it. We really love it when guests fully embrace the Mugshot experience. We are glad that you and your family had such a great time and we...More

Reviewed 17 December 2023 via mobile

Had the best meal here, banging drinks and brilliant service. Caveman was the best steak I’ve ever eaten. Can’t wait to come again!

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugshot Management, General Manager at Mugshot Restaurants, responded to this reviewResponded 8 January 2024

Hello Samjkl, We are truly glad that you had such a wonderful time here with us and we can't wait for you to come back again. Many thanks, Ria, GM

Reviewed 16 December 2023

Dinned here before, several times and we still try even now and again as the steak options in Bristol are limited. But I think this will be the last. Steaks are average, price is high. Cocktails are…… uninspiring but credit they are fully prepped in-house...with own syrups and juices. Staff are grand management were uninterested. Menus needs updating.More

Date of visit: December 2023
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Reviewed 4 December 2023 via mobile

Sometimes you have a good one, other times not so much. The promise of the menu was great and the initial service matched. This soon changed into a semi-hostile situation where we were spoken to like school children. At these prices (high!!) we are certainly...not at school and felt completely offended to have that kind of treatment. Starter (pork belly bites) tasted bloody great, steak was so so and having to self-cook added nothing other than a complete requirement to shower and wash all our clothes. Sadly don't think i'll ever come back and won't be recommending. Be surprised if this place is here in 2 years.More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugshot Management, General Manager at Mugshot Restaurants, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to leave us a review. I'm sorry your experience with us has left you feeling that way. I am however happy that your initial service matched our usual high standards which is great as I was the Host that...More

Reviewed 3 December 2023 via mobile

I have never experienced such an aggressive and unshakable denial of reason behind a complaint about food in a restaurant. Bizarrely followed by an acknowledgment of a problem by the removal of items we were happy with from the bill. We ordered the Caveman Boeuf...- a tomahawk steak - and after being told the restaurant serves the steak blue for diners to cook themselves, asked that the kitchen cook it medium rare on our behalf instead - something that was swiftly agreed to, although we were cautioned that we were missing out on the ultimate way to cook steak - yourself on a hot stone with flavoured butter. Something I did disagree with, hence the request that the restaurant cook it for us. When the steak came it was flavourless. It didn’t taste of beef. When we told the staff that, we were given two reasons, a) that ordering it medium rare wasn’t the way to best cook that cut and b) that if we got the hot stone and cooked it with flavoured butter, then it would taste of something. The first reason is untrue to anyone who knows anything about steak and the second would give us flavour but not that of steak and isn’t really the point when you pay £90 for a piece of beef. We had eaten about a third and said we didn’t expect to pay for it. We were told we had to as one of the staff members had eaten it and said it was full of flavour. But that our starter - pigs in blankets which was excellent -, extra sides and service would be taken off. In an aggressive tone we were told we had to pay for the meal we hadn’t eaten and we were left with another member of staff who was left to deal with us. We paid but not without polite protest. I’ve once before at another restaurant had to complain about flavourless steak. The staff tried it, agreed it was flavourless and realised it was an issue they needed to sort out with their supplier. That someone working in a steak restaurant has no idea what a properly flavoured piece of steak tastes like and believes you need to add flavoured butter to it to make it taste of something, is worrying and explains a lot about their lack of understanding about the complaint. It also makes me suspicious of their so called ‘ideal way to cook steak’ as it conveniently allows any sub-standard meat to be disguised by the numerous flavoured butters on offer. It might explain their aggressive defence and their denial of the issue. So, don’t go. Find somewhere in Bristol that will cook the steak for you.More

Date of visit: December 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugshot Management, General Manager at Mugshot Restaurants, responded to this reviewResponded 7 February 2024

I appreciate your confidence in approaching us regarding your issue with the steak. By doing this you allow us to resolve it, unfortunately, this became impossible. Our priority is to provide exceptional experiences to all our customers, serving undisputedly premium cuts in an interesting and...More

Reviewed 1 December 2023

Good service. Friendly. Food was good. The steaks are served on hot plates to cook to your liking which is a novel take on Korean BBQ. The stone went cold before we had finished the porterhouse. Sides were good. Main downside is that we were...sat next to the front door and got a cold blast of late November chill every time someone came in, which seemed to be often.More

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
nikkits1234
29 April 2023|
AnswerShow all 2 answers
Response from fragkiskosv | Reviewed this property |
Two types of butters and two types of sauces are included. They are basically enough for the stake (unless someone becomes over-over-enthousiastic :) . You can obviously order additional.
0
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D7544KYpatriciam
17 December 2021|
Answer
Response from laznat | Reviewed this property |
There is a ground floor seating area but the only toilets I encountered were in the basement restaurant. Thanks.
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MUGSHOT RESTAURANTS, Bristol - Old City - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Mugshot Restaurants

Yes, Mugshot Restaurants is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Mugshot Restaurants is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 4.5
  • Atmosphere: 4.5