We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mad Hatters Tearoom & Bakery

Ratings and reviews

Certificate of Excellence2016 - 2017 Winner


US$3 - US$26
British, Cafe
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (662)
Filter reviews
652 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews cupcakes sandwiches cinnamon toast soup profiteroles ham afternoon tea alice in wonderland cup cakes my mum quirky place sweet potato hen party take home food was lovely visiting chester rows
Updating list...
1 - 10 of 652 reviews
Reviewed 2 days ago via mobile

Called in for a coffee and stayed for cake! Gppd selection of food and drink also afternoon teas. Quirky little cafe but the cakes were really good.

Date of visit: January 2019
Thank DaveWDentist
Reviewed 2 weeks ago via mobile

I went here the day before my partner's birthday to ask for about 15 cupcakes for the next day. The member of the staff on duty was kind and explained that with such short notice they could only give me a selection of different cupcakes,...More

Date of visit: November 2018
Thank MarziaF90
Reviewed 3 weeks ago

My friend and I treated ourselves to an afternoon tea as a treat for Christmas. Being someone who runs a vintage afternoon tea catering service, I had high expectations. We were greeted by the 'manageress' who told us to leave a five star review, before...More

Date of visit: December 2018
Thank Soniajayne
Reviewed 3 weeks ago via mobile

We visited this tearoom because of a recommendation, service was appalling, we waited 10 mins to have our order taken with waitress walking off in middle of order ! We then waited 45mins for a pot of tea, 1 sandwich and 1 cake which we...More

Date of visit: December 2018
Thank sunburnt190783
Reviewed 3 weeks ago via mobile

The Mad Hatter must run this place because the service is terrible. We waited 20 mins before our order was taken then 45 mins before the tea was served then another 20 mins before the food came. After complaining to the manager he said there...More

Date of visit: December 2018
Thank JohnBurbage
Reviewed 4 weeks ago via mobile

We visited here for tea and cakes, which did not disappoint! The Victoria sponge was light and moist, and the cupcakes were gorgeous! The venue is very small so the tables are a bit crammed in. The service could have been friendlier but the cakes...More

Date of visit: December 2018
2  Thank PopPops12
Reviewed 4 weeks ago via mobile

We had hoped for a reasonably quick cup of tea to refresh ourselves during sales shopping in Chester. Sadly there was nothing quick about this visit. Nearly an hour for a cup of tea. Come on Mad Hatters get it right!

Date of visit: December 2018
Thank Z9944GGjamieb
Reviewed 14 December 2018

I visited with my cousin during a day trip to Chester. When we looked at the menu we agreed it seemed a little over priced (between £7 and £8 for a sandwich!) but it was cold and the shops and restaurants were busy and we...More

Date of visit: December 2018
Thank Trixie63
Reviewed 29 November 2018 via mobile

beautiful and quirky the staff was friendly and beautiful afternoon tea nice cup cakes and lovely sandwiches nice and clean the service was quick

Date of visit: November 2018
1  Thank kimmiiameggii
Reviewed 27 November 2018 via mobile

Restaurant was busy but we still received a friendly welcome with quick and efficient service. Great cakes and the leaf tea served was served in a pot. Very helpful waitress (whose parents live in Moses Gate) !! Couldn’t fault the place

Date of visit: November 2018
Thank AndyL1906
View more reviews
Questions & Answers
Ask a question
Ali D
17 June 2018|
AnswerShow all 3 answers
Response from aelloy | Reviewed this property |
Yes we have seen customers drinking prosecco with their afternoon tea
Carol W
1 October 2017|
Response from ScottM1975 |
Hi there. give the tea room a call on 01244323444 they will book you in
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing