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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£3 - £15
CUISINES
Cafe
Special Diets
Vegetarian Friendly, Gluten Free Options
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meals, features, about
Reviews (392)
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Traveller rating
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48
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All reviews cakes clotted cream chicken pot of tea take away cappuccino
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Reviewed 23 August 2022

AVOID AT ALL COST - if you want food After booking a table for 4 on Monday 22nd Aug for brunch we arrived to be told sorry, the waitress had sent back the wrong card machine and they were closed. We rebooked for Tuesday 23rd...Aug arrived again after parking in town for 2 days, to be told, sorry we have no water today. We have closed the kitchen. You can imagine my disappointment 2 days on the trott, what a way to run a business. The manager was basically saying tough there is nothing I can do about it. Terrible attitude rude and no help what so ever. Good luck if you go for food.More

Date of visit: August 2022
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Reviewed 30 July 2022 via mobile

Called in for a late lunch. The croque madame ordered came out as a croque monsieur and the waitress asked if she should replace it? She took it away. Meantime my friend ate her sandwich which was ok while I waited ... And waited for...a good 12 minutes for the egg to be placed on the croque. The egg was hard and the rest was cold. My friend had long finished her lunch. The iced coffee was not well made. No one came to us to pay for this poor service so we went to the till. There was a queue for takeaway coffee so we has to wait until someone noticed us. The bill was almost £30! It was not itemised so we have no idea what we were paying for but it was not worth £30! Did they add a hefty service charge for this poor service? While we were there it was not busy but customers at 2 other tables were served incorrect orders by the same waitress ...More

Date of visit: July 2022
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Reviewed 29 June 2022 via mobile

Excellent service and great food. Staff where all very friendly. Marika the chef come and made sure we where all OK and couldn't do enough for us. Highly recommended 👌

Date of visit: June 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2022 via mobile

Went with a friend who was treating me. Ordered full English breakfast because lunch menu was unavailable. My bacon was dry & over cooked, tomatoes were uncooked, sausage was cold, baked beans also cold. No side plate to butter & cut two large slices of...bread. To top it all the waitress addressed the customers at the next table as “you guys”. Understaffed and a hopeless cook. Greggs would have been a better choice.More

Date of visit: June 2022
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Reviewed 24 June 2022

Pooped in as the cakes looked lush in the window. We ended up ordering cream tea. The tea itself was a nice brew but the scone had been warmed but they didn’t tell me. I cut the scone added the cream then jam only to...find the inside was actually warm and it melted the cream. Melted cream tastes gone off. I didn’t eat it! We’re not ones to cause a scene and when paying the bill I did mention it to the young lad and he said well that’s how they come and still charged me!More

Date of visit: June 2022
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Reviewed 9 June 2022 via mobile

The food was reasonable although there was a long wait. I appreciate this might have been due to staff shortages and/or the time of day I was there … it was reasonably busy. The young woman who served me was polite, friendly and efficient (I...think her name was Mathilda). However, I observed the manager as challenging and snappy with her when she asked how long before my meal would be served. I did not experience the manager as approachable or helpful. Would I go again? Probably not.More

Date of visit: May 2022
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Reviewed 1 June 2022

Popped in again for the second time ( Tuesday ) and my time here is always so good, everyone is so nice! So chatty and I over heard the blonde manager I believe fully chatting to one of the lady’s asking about her cake, what...her favourite was and it was just really nice to see, the one with the glasses is also very nice ! Good little team xMore

Date of visit: May 2022
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Reviewed 30 May 2022

The full issue is Waiting 5 minutes for a table Waited 10 minutes for order to to be taken Waited 20 minutes fùor drinks Another 10 minutes on top for the food I was with my wife and two children and I had watched 2...tables walk out as they been waiting 30 minute plus for food. We was told by the server the reason is because of the rain, they got busy with takeaways, so does that mean us that are sitting down are just taking the seats to look busy but yet the staff do not care about us.. food all over the floor and seats and tables diety Your afternoon tea for £34.99 is a joke. We been to your Exeter branch many times but this has to be a wind up. You scones are smaller then before and you finger sandwiches are disgusting. I have attached a couple pictures but were do I begin? You filling have changed for the worst going. Your chicken pesto was just a thin bit of chicken and 5x the amount of pesto needed for that over powering flavor. The prosciutto and rocket, well where do I begain with this one but see attached pictures. Dry and looks like like it had be sitting under a couple of gastro trays as it been flatted and the rocket was slimey you can clearly see in the picture the rocket was off. I wad told by Sofie the manager she could not deal with a food Complaint and I had to email in as per company procedure. The 3 coconut milk hot chocolate where luke warm and it the kids food was cold and disgusting. We were told by the manager who could deal with the food Complaints and please email as is your menu and you got it wrong she said!. The fact you gone down in size with less on the plate for the same price is a Joke I wad told by Sofie the manager she could not deal with a food Complaint and I had to email in as per company. The email she wrote down don't work snd I just don't think she gave a crap.More

Date of visit: May 2022
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Reviewed 18 May 2022 via mobile

I felt the need to write about my experience that I was subject too upon my first and final trip to the establishment in Exeter. I had recently purchased a groupon deal which was to have a cream tea in one of the establishments. Upon...arrival at the Exeter establishment I was greeted by a female staff member informing me I should of booked! I did explain that the voucher from groupon stated I didn’t need to book! The staff member stated we would have to wait 20 minutes as other tables were reserved. I stated not a problem. We were shown to a table in the middle of the cafe. it was the worse table one could sit at as there was left over food from previous customers and I faced a fire exit as a view! The very grumpy member of staff asked for our preference in drinks to which we gave our order. One hot chocolate, one black coffee . 20 minutes later we were presented with a high tea to which I informed miss grumpy our order was for a cream tea. Staff member not happy she got it wrong . We were then presented with a cold , stale hard scone each which hadn’t been heated and tasted stale . We were then presented with the wrong drinks ! The was only one other table being used so it’s appalling that a drinks order and food order can be messed up. I really think they need to retrain the staff reference customer care because there is NONE at this Exeter establishment. I won’t ever be returning there and I won’t be recommending this establishment in Exeter to any of my friends!More

Date of visit: May 2022
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Reviewed 11 May 2022

We have been frequent visitors to this restaurant. Fabulous experience, usually. Arrived to see the dining area empty and a sign saying no food after 2.30pm. We arrived at 2.35pm. Pleasant staff explained. No doubt they can't or don't want to get kitchen staff. So...now this is simply a take away cake shop. Since it's recent difficulties, it looks like it should simply end the business. Exeter, all round is looking very sad. It was mid week, but it did look like a ghost town.More

Date of visit: May 2022
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Reviewed 31 March 2022

I came in on Tuesday and everyone was so lovely! Nice little team they have there, the manager I believe she was very polite and chatty, made us feel comfortable. Nice coffee too. Would definitely return

Date of visit: March 2022
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Reviewed 25 March 2022

Me and my wife visited and used the buy a gift voucher for an afternoon tea. The whole experience totally exceeded my expectations. The food was great, we had so much to eat. Drinks were made really well and the customer service was brilliant. Couldn't...of asked for better service. Was a really nice touch to get the 4 cake slices to take away aswell. Would definitely return.More

Date of visit: March 2022
Helpful?1  
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Reviewed 22 March 2022 via mobile

Went in today , and had a really lovely time in their cafe. We got a afternoon tea for two , it was deliscious , they have a new one we were told for the spring time and apparently a new menu. Sandwiches were on...point deliscious variety so fragrant and bright , my favourite were the chicken and pesto ones! Cakes and scones were great too! My friend that was with us got the chicken and bacon baguette, she really enjoyed that and said she would have it again! Also the service was good , was busy but we were very well looked after. Thank you patisserie Valerie for a lovely experience today! You made our day even better! See you soon!More

Date of visit: March 2022
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Reviewed 2 March 2022

I came in on Monday 28th and everyone was so lovely especially the blonde girl and young lad, polite, friendly and quick service! Honestly don’t know what all these bad reviews are about.

Date of visit: February 2022
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Reviewed 28 February 2022

Well where do I start?!!. I suggested we go Patisserie Valerie Exeter as I had previously been there a few years ago for a afternoon tea, which was lovely, unfortunately I cannot say the same for this visit!. Upon arrival we were shown to our...table, after about 30 minutes a member of staff asked for our orders, 3 light bite lunches, 2 teas and a coffee. We received our drinks after another 30 minutes but still didn't receive our food. Time ticked by until we asked another member of staff how much longer would our food be, which was met by confusion by the staff. They hadn't sent the order upstairs to the cook/kitchen, so our food wasn't even being prepared!. To our disgust they tried to make excuses by saying they'd come over previously to let us know about our order, which they absolutely did not!. The communication between the staff was non existent!, which was very apparent with the "passing the buck" Kind of attitude. People that were arriving after us, a few up to 40 minutes after we arrived were being served their food and drinks and leaving, before we even saw any of our order! After nearly 2 hours we finally received our food but not the other drinks they had promised us that would be "straight with us"..... We had to ask! Yet again!. The food wasn't up to much, in fact my baguette was rock hard and so I left it. Finally we'd had enough and left!. On our way out I purchased 3 takeaway cakes which I thought they could have given me as some sort of consolation for the horrendous afternoon lunch we just went through, but no, nothing. Rude and such unprofessional staff, no apologies, if anything it was like we were causing them an inconvenience. I'd forgive some of the issues of they were run off their feet but no they were not. I certainly won't be going again anytime soon! That's for sure!.More

Date of visit: January 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Pam D
22 January 2018|
AnswerShow all 2 answers
Response from SonyaC920 | Reviewed this property |
Unfortunately Exeter is your nearest one.
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PATISSERIE VALERIE - EXETER - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Patisserie Valerie - Exeter

Yes, Patisserie Valerie - Exeter offers takeaway services.

Patisserie Valerie - Exeter is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5