THIS REVIEW IS FOR RHE OLD CHRISTCHURCH ROAD, BOURNEMOUTH RESTAURANT.
We are arrived, as per our booking and we're seated immediately. We were given menus and asked if we were ready to order?! We hadn't even had time to open the menu. They relented and...agreed to come back once we had had the opportunity to view.
We ordered drinks which did take a while to arrive. They were the last drinks we had, as at no point did anyone come to take a further drinks order and there was no water for the table.
The food arrived and was perfectly nice, but the table was pointed at until we made room for the food . Then whilst 3 of us had finished our starters my friend was actively still eating hers when we were asked if we were ready for our main course. We said no our friend is still eating, the waitress cleared the table while my friend was still eating and disappeared and returned with warmed plates, then tried to take my friend's plate away. I stress at this point SHE WAS STILL EATING FROM IT. The warmed plates went cold on the table and my friend struggled to eat the rest of her starters as she had another plate right next to the one she was eating from.
Our main course arrived, which was fine, again they took the plates away super quick and then they brought the bill to the table. We hadn't asked for the bill and would have liked more drinks. I don't know if they even did desserts or coffees because neither they were offered.
They then proceeded to clean the table whilst we were still sat at it.
When the bill arrived we had been charged £32 for a bottle of wine instead of the cost of a glass of wine. This was rectified when we queried and they were very apologetic but over all the service was sloppy and poor and we would not return.
We have eaten at the Westbourne branch and been delighted, this was our first experience at the Bournemouth branch and one we won't repeat.More