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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£10 - £25
CUISINES
European, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (997)
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682
196
60
29
23
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Traveller rating
682
196
60
29
23
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All reviews pavlova lamb shank scallops cumberland hotel special occasion lovely restaurant lovely lunch
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Reviewed 2 weeks ago

Lovely dinner with family for late Valentine’s Day celebration.Nice food and drinks, good service and served well by Yuliana

Date of visit: February 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 1 week ago

Hello Noel. Thank you for your feedback. We are very pleased that you enjoyed your experience with us. Hope to see you soon. Kind regards.

Reviewed 7 January 2024

Really had a great time last week there. Great deal of club lunch for only 25£ per person. Very stylish atmosphere too.

Date of visit: January 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 1 week ago

Dear Mariana. Thank you for your kind words. So glad you enjoyed time with us. Kind regards

Reviewed 21 December 2023 via mobile

Came to ventana grand café yesterday for a ladies Christmas lunch and it was such a disappointment, I organise lots of events there and have always been so happy with the service and ambience, I don’t know what happened yesterday , it started with the...bar no one to serve our drinks we had to keep going up to the bar to try and find someone to take a drinks order as we sat in the lounge first , our table was booked for 1.30 as we were told on booking that it was busy till then Micheal even called me to check on the booking and confirm numbers so they knew we were booked in , I don’t know where everyone was as we were one of 3 tables , no one came and asked us to sit down we were in the lounge till 2 .15pm and went in ourselves to be sat there for another half hour we helped ourselves to water and again had to go to the bar for our drinks , eventually we managed to get someone to take our order by the time we had our starters it was 3 o’clock then to top it all off there was a power cut and we were all sat in darkness , if we had been told there was a problem we would have gone somewhere else but with 7 hungry ladies it’s difficult at 3 pm to find some where so we had to just grin and bear it , I don’t know why there wasn’t a manager to be seen until 5 o’clock when we were leaving , food was good but the service very poorMore

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 23 December 2023

Dear Cashay, I hope this message finds you well. I want to express my sincere apologies for the disappointing experience you and your group encountered during your ladies' Christmas lunch at Ventana Grand Café. Your feedback is invaluable to us, and I appreciate the opportunity...More

Reviewed 20 November 2023 via mobile

The waiters and waitresses were very attentive and willing to meet our every request. The food came promptly and was of very high quality and hot!!! Would definitely recommend to my friends and shall be returning.

Date of visit: November 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 27 November 2023

Hello Sandra. Thank you for your feedback. We are very pleased that you enjoyed your experience with us. Hope to see you soon. Kind regards.

Reviewed 10 September 2023

This is the second time my partner and I have eaten at the Ventana Grand Cafe. As with our previous visit, we really enjoyed our experience. The food was really deserving of its reputation. My partner and I chose a full three courses and thoroughly...enjoyed each one. The ingredients were of high quality, fresh and thoughtfully selected to compliment one another. The portion sizes whilst not huge were more than filling and very tasty. In addition to excellent food, the service was first class - really attentive and friendly without being intrusive by all members of staff that served us. We will definitely make a return visit when we are next in Bournemouth.More

Date of visit: July 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 18 September 2023

Dear Across.. Thank you for sharing your fantastic experience with us. It's wonderful to hear that your second visit lived up to the high expectations set during your first one! The superb quality of the food and the well-proportioned servings all contribute to Ventana Grand...More

Reviewed 4 September 2023

Just returned from a day trip at the Cumberland hotel. It was fantastic, brilliant food,great air show, wonderful staff. Thank you all for a terrific day!

Date of visit: September 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 18 September 2023

Dear Nick. It's great news you had such a fantastic time plus Air show this year itself was a real cherry on the top. Thank you for your valuable feedback. Hopefully will see you again. Best regards

Reviewed 15 August 2023

Hmmm this is my second time at this restaurant, food is soooo amazing two months ago we visited here just for lunch chef Arun ‘s food is amazing and this time with family we came and stayed week holiday, 10/10 for the chef and his...team, super Thank you so muchMore

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 16 August 2023

Welcome back! Your appreciation for the amazing food and your enjoyable family holiday experience mean a lot to us. Thank you for your kind words and for choosing us once more. We look forward to having you back again soon! Best regards

Reviewed 12 August 2023

We went for lunch as a family and had a great experience. The food was delicious and the staff was very attentive. The manager ensured we were looked after.

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 16 August 2023

Sounds like you had an awesome family lunch! Delighted to hear the food was scrumptious and the staff were on point. Kudos to the manager for making sure you were well taken care of. Kind regards

Reviewed 7 August 2023

Not surprised we were the only people there if this is typical. Cold lamb horrible vegetables swimming in water like gravy. Presentation nil.Friend said her greasy chicken was the worst she's ever tasted. Totally disinterested waiter. Fortunately half price on tastecard. Used to be excellent...but we will never return.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 16 August 2023

Hello there. Sorry for the experience you had another day. Your comments will be taken on board and shared among the team. Kind regards

Reviewed 14 July 2023 via mobile

The cold drinks was warm. And it took 20 minutes to get 1 club-sandwich but the club-sandwich was ok. The lounge was very used up

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 15 July 2023

Dear Frederic. It takes about 20mins to make club sandwich because we grill chicken breast and bacon from the scratch. Your comment about 'cold drinks was warm' are real surprise to us and will be investigated. The lounge refurbishment is on the way. Best regards

Reviewed 18 June 2023

Had an email to say Ventana now serving brunch on Sundays between ten and half twelve @ £12.50 including toast and hot drink The food was greasy and cold at best lukewarm with absolutely no presentation. Seemed likely it was the remains of the breakfast...buffet even the toast was cold. Three stars are for the excellent pot of tea and the pleasure of eating on the delightful terrace in warm weather but definitely not an experience to repeat. As locals we have enjoyed many meals in the Mirabelle and Ventana restaurants so very disappointedMore

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 27 June 2023

Dear Francesange. Sorry to hear about your experience you had by dining with us the other day with the breakfast quality. Your comments will be taken on board and shared among the team. Thank you for your time and feedback. Kind regards

Reviewed 17 June 2023 via mobile

My partner and myself were strolling along the front when we stumbled across the Ventana grand cafe and thought we’d have a spot of lunch. The sign said all welcome. Now I’m quite a large guy and I have a full body tattoo and my...partner has many too. This shouldn’t even be a part of any review but on this occasion it’s where our experience begins. As soon as we arrived the guy holding reception (div in a cheap blue suit and glasses) began looking us up and down like we had no business being there. After asking if we’d booked a table (nearly every table was empty) we were finally seated. No one came near us again so after 15 minutes I had to go and ask for drinks. The menu said that the pink gin (£10 a glass) came with a botanic mixer. We were told we could have soda water or coke. Then finally we were graced with ordering food. My partner ordered the £19 ceaser salad. When it came it was as dry as a bone so she requested a little more dressing. What came out was a small bowl of Mayo from a squeezy bottle like you’d get from Asda. On departure I said goodbye to the div in glasses and a cheap blue suit and he simply looked away like I wasn’t even there. Who do you people think you are. You’re in Bournemouth not st. Tropez. Never again and if I did, it would only be to drown the div in glasses and his cheap blue suit in your little puddle you call a swimming pool. Pretentious and rude. If you’re not perfect looking, don’t bother……. You’re not good enoughMore

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Manager, Owner at Ventana Grand Cafe, responded to this reviewResponded 17 June 2023

Thank you for you kind compliments with your lovely words describing a member of staff, very eloquently written. *sarcasm* Your review, is abusive and threatening. Lovely image as well. Your review says more about you than it says about us. Just for the record we...More

Reviewed 10 June 2023 via mobile

I had a very decent dining experience at Ventana restaurant in Bournemouth. Adriana, the team leader, showcased her expertise throughout the evening. The crispy duck was well-prepared, offering a satisfying mix of flavors. The salmon with scallops was enjoyable, presenting a balanced combination. The overall...experience was really great.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 1 July 2023

Dear Wander. Thank you for your comments, and I'm pretty sure Adriana will be happy reading this too. Hopefully you will come back soon again. Kind regards.

Reviewed 9 June 2023 via mobile

I had an amazing experience at Ventana in Bournemouth. From the classy ambience to the impeccable service and culinary masterpieces, every moment was a joy. The elegant ambiance, exquisite dishes, and attentive staff created an unforgettable high-end dining experience. Sonu is a great waiter. Very...warm and welcoming. Scallops and mussels are highly recommended.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 1 July 2023

Dear. Compliments like this always motivate us to continue work hard and put smiles on us. Thank you so much for your feedback. Hopefully see you soon. Kind regards

Reviewed 8 June 2023

Must say... this little restaurant really meets all I like in places like this. Great food, friendly service with a smile and also very cool vibes around. Top shelf in Bournemouth for sure.

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ventana Manager, General Manager at Ventana Grand Cafe, responded to this reviewResponded 1 July 2023

Dear Zewab. Thank you for your kind words. So glad you enjoyed time with us. Kind regards

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Questions & Answers
Ask a question
Jimmyjon9
16 November 2022|
Answer
Response from VentanaManager | Property representative |
Preferably smart casual
0
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Ann47Worthing
22 June 2019|
AnswerShow all 4 answers
Response from Ross-Curtis | Reviewed this property |
I don't know the official policy but they didn't seem to mind.
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Agnieszka M
19 October 2018|
AnswerShow all 2 answers
Response from StephenM719 | Reviewed this property |
Al la carte menu.
0
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VENTANA GRAND CAFE, Bournemouth - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Ventana Grand Cafe

Ventana Grand Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5