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My daughter and I come here for the atmosphere, the cakes and to chat. I prefer to avoid gluten where possible and there are always options to suit as well as vegan alternatives which taste just as good as the ordinary cupcakes (I've had the...More
Over the moon with the speedy service I got for a last minute birthday cake order for my housemate. Despite new tier 4 restrictions, Cloud 9 met my order request within 24 hours, ready to collect in time before they had to close their doors....More
We went to the shop in February to order a two-tier cake for our wedding in August 2020, we agreed for a red velvet and vanilla cake with strawberries on top and also inside the vanilla sponge (which has not been done), then chocolate drops...More
Date of visit: February 2020
Bugsymcwitt, Owner at Cloud 9, responded to this reviewResponded 12 August 2020
thanks for the feedback. I am sorry there was no strawberry's in the cake, i will look in to this.
We are sorry about the delivery charge however as explained on the phone, your order was cancelled and a credit note was issued as...More
During this COVID-19, I emailed Cloud9 to bake and deliver some cupcakes to my university daughter who was celebrating a birthday (miles from home and family) - exquisite lemon and raspberry vegan cupcakes,were delivered to her on her birthday! Goes above and beyond,this customer service,...More
Cloud 9 delivered a lovely red velvet cake for my daughter’s birthday. It looked beautiful in the photos and she was so thrilled. I really appreciated their offer to deliver during this difficult time. Thank you Cloud 9!
I have used Cloud 9 numerous times but this was probably the most important to me as I ordered cakes to mark the death of my father who died at the Martlets’s in 2014 . I wanted the nurses/ Drs to know they were and...More