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Urban BBQ - CLOSED

11-12 Robertson Street, Hastings TN34 1HL, England
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Overview
  • Excellent31%
  • Very good25%
  • Average15%
  • Poor6%
  • Terrible23%
10 Aug 2014
“Enjoyable”
7 Aug 2014
“AVOID!!!...”
Restaurant Hours Closed
CUISINES
American, Barbecue, Vegetarian Friendly, Gluten Free Options
RATINGS
Service
Food
Value
Atmosphere
LOCATION
11-12 Robertson Street, Hastings TN34 1HL, England
All Details
Reviews (95)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 94 reviews

Reviewed 10 August 2014

We enjoyed our food! Portion size is good ,not too bag or small.Meat cooked as requested and tasty. It was quiet when we visited ,staff very friendly and kind to children. We walked past a couple of days later (we're not local) and because they...More

Thank Caroline H
Reviewed 7 August 2014

I used to eat here just after it first opened in the smaller building next door and the food was good (and fairly priced), you could bring your own alcohol and the service was very friendly and professional. However...I went here on 3/8/14 for my...More

3  Thank Funkenstein2014
RobAndrews_13, Owner at Urban BBQ, responded to this reviewResponded 8 August 2014

Urban BBQ has recently been offering really bad, miserable service and sub standard food. I must offer anyone who feels affected my sincerest apologies. The problems have been down to a series of sub standard staff. This is not acceptable and with this in mind,...More

Reviewed 4 August 2014

I don't like to be negative and so wont say much other than, over-priced! bad service! bickering and disrespectful staff! if I wanted to eat with very loud music and laser lighting then I would have gone to a night club!More

Thank Nicola R
RobAndrews_13, Owner at Urban BBQ, responded to this reviewResponded 8 August 2014

Urban BBQ has recently been offering really bad, miserable service and sub standard food. I must offer anyone who feels affected my sincerest apologies. The problems have been down to a series of sub standard staff. This is not acceptable and with this in mind,...More

Reviewed 29 July 2014

If you're going to eat naughty food like ribs and chips you want to enjoy the taste. But when you're eating something so low in nutritional value you expect taste to be the reward. Sadly at Urban BBQ you don't get such a treat. The...More

Thank Edge4444
RobAndrews_13, Owner at Urban BBQ, responded to this reviewResponded 8 August 2014

Urban BBQ has recently been offering really bad, miserable service and sub standard food. I must offer anyone who feels affected my sincerest apologies. The problems have been down to a series of sub standard staff. This is not acceptable and with this in mind,...More

Reviewed 28 July 2014

We visited on Saturday 26th July around 7:30 there was only a few people in there. There was only 3 staff working who spent most of the time bickering with each other. We waited over 40 mins for our food, when it arrived it was...More

Thank Sharman79
RobAndrews_13, Owner at Urban BBQ, responded to this reviewResponded 8 August 2014

Urban BBQ has recently been offering really bad, miserable service and sub standard food. I must offer anyone who feels affected my sincerest apologies. The problems have been down to a series of sub standard staff. This is not acceptable and with this in mind,...More

Reviewed 26 July 2014 via mobile

Just back from this terrible meal. Waited 45 mins for a burger and steak. We were one of 4 couples there. Could badly cut the steak without a steak knife... Which they couldn't provide. You can't charge £14.99 for steak and then not provide a...More

3  Thank Chris S
RobAndrews_13, Owner at Urban BBQ, responded to this reviewResponded 8 August 2014

Urban BBQ has recently been offering really bad, miserable service and sub standard food. I must offer anyone who feels affected my sincerest apologies. The problems have been down to a series of sub standard staff. This is not acceptable and with this in mind,...More

Reviewed 26 July 2014 via mobile

My husband and I had heard such great reviews about Urban BBQ when it first opened. We used to get takeaways which were delicious and couldn't fault the food, however when the menu changed as did the service so we gave up. However, when in...More

Thank Theburtons10
RobAndrews_13, Owner at Urban BBQ, responded to this reviewResponded 8 August 2014

Urban BBQ has recently been offering really bad, miserable service and sub standard food. I must offer anyone who feels affected my sincerest apologies. The problems have been down to a series of sub standard staff. This is not acceptable and with this in mind,...More

Reviewed 20 July 2014

I went there yesterday and had the worst meal I think I've ever had. Not only did it take an age to be served but when it was the burger was undercooked and poor quality. The chips were overcooked. I had to stop eating the...More

Thank Davesheppard
RobAndrews_13, Owner at Urban BBQ, responded to this reviewResponded 8 August 2014

Urban BBQ has recently been offering really bad, miserable service and sub standard food. I must offer anyone who feels affected my sincerest apologies. The problems have been down to a series of sub standard staff. This is not acceptable and with this in mind,...More

Reviewed 19 July 2014 via mobile

I have been meaning to visit Urban BBQ and when I did for my birthday it was awful. Service was rushed and understaffed. Food was not hot and over 40 minutes late. Chips cold, salad disgusting, no onions with hot dog. Not asked if we...More

1  Thank RichardHarris91
RobAndrews_13, Owner at Urban BBQ, responded to this reviewResponded 8 August 2014

Urban BBQ has recently been offering really bad, miserable service and sub standard food. I must offer anyone who feels affected my sincerest apologies. The problems have been down to a series of sub standard staff. This is not acceptable and with this in mind,...More

Reviewed 10 July 2014 via mobile

Ok so when this first opened I was a regular customer. Me and my partner frequented every two weeks but after moving we have not been back for over a year. We was happy to see they had expanded, but was surprised to see a...More

3  Thank coneyhull
RobAndrews_13, Owner at Urban BBQ, responded to this reviewResponded 12 July 2014

Thank you for your comments. I am disappointed to hear your experience wasn't as it should be. The plamas came with the building. We never use them and will never be a drinking bar or similar. We are a restaurant. As with regards to the...More

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Restaurant Details

Good for
Groups, Kids
Location and Contact Information
  • Address: 11-12 Robertson Street, Hastings TN34 1HL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Sussex  >  Hastings
Description
Urban BBQ is now permanantly closed.
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