My partner ordered Lucy's rarebit which was nice and serving staff were very pleasant. I however ordered a frittata with potato salad and leaves which was hugely disappointing. The frittata was tasteless apart from the burnt bottom. The potato salad consisted of horrible cold potatoes...with a sprinkling of parsley. No dressing for the leaves was offered, I had to ask. Nobody enquired to see if the food was ok until we paid. I told them my thoughts purely because they asked. A woman was called to speak to us and she was very defensive. She said the potato salad had a light dressing (so light it wasn't visible) and that people can request dressings. We'd already given them our custom earlier for drinks in the morning but we certainly won't ever again! The fact that they don't respond to reviews just confirms that they don't care about their customers.More

Visited Stow-on-the-Wold’s Market Square when we visited Cotswold and saw Lucy’s Tearoom having a long queue. After walking around, we came back and saw that the queue had shorten as it was past lunchtime. Soon, we were ahead of the queue and was shown to...a table just beside the window. We ordered 2 paninis, scones, tea, hot chocolate and some cakes, and they arrived shortly. The food was delicious. Having read the mixed reviews on TripAdvisor, we were apprehensive. However, the crew were very busy attending to and serving customers, but nonetheless friendly. We used the toilet on the second level and it was not as bad as in past reviews. We would come back again. PS: saw a beautiful vintage Rolls Royce too.More

The food was ok but the toilets had no hand towels and when this was pointed out the manageress raced aggressively after my wife in a very confrontational manner raising her voice. The Toilet cleaning chart had not been updated for 3 days NOT very...customer focusedMore

It said Wait to be seated so we did but we were totally ignored by the staff for 10 minutes, even though there was a table free. We shouldn't have bothered waiting. We ordered but had to wait 45 minutes for our sandwiches to arrive....The "baguette" was a soft bread roll probably from Sainsburys. There was hardly any filling. Other tables were left uncleared even when new customers were served there. The place looks pretty but don't bother!More

The GF DF Apple and Almund cake was so delicious. Plus the Loose leaf Earl Grey tea. Staff Very aware of diet requirements.

On a rainy Sunday afternoon, it was an enormous treat to visit Lucy's. The team engender a lovely, welcoming, light hearted atmosphere. Utterly yummy was the cream tea -- the best we've all had in years. Can hardly wait to return!

Lovely place .We called in for a cream tea it was delicious.We sat outside at the rear very nice surroundings.The staff very pleasant and polite and the cream tea delicious thanks very much for making it a nice visit and thanks to all the staff....More

We came here for lunch today and was initially impressed by the menu. The staff seemed friendly but for a dog friendly place, they were not very welcoming to our dog. We ordered two panini’s, we couldn’t have been more disappointed when they arrived. There...was hardly any filling, it was just like eating bread! The service was very slow but it was quite busy and then when we went to pay, the card machine had broken so they asked us to go find a card machine in the square and come back! Very poor service & food - would not return.More

Great little tearoom lovely cakes and drinks very clean and reasonably priced. Fantastic scones and quick service.

I really like Lucy’s tea room. The staff are very sweet, most of them appear to be students. However, I did meet the chef for the Apple and almond cake. How wonderful to have that freshly made and served two guests. It’s my preferred cake...of choice and it’s wonderful.! I opted for the sandwich scone and cake which comes to. I think approximately £17 on a deal. If I were to give them feedback on what to improve, I would say the bathrooms are pretty grim. Staff need to check them for cleanliness and I think they need a revamp overall. Also, I like my tea to be piping hot each time I’ve gone it’s hot but not piping hot. So on this occasion I was able to ask if it could come with hot water from the kettle and they were so obliging and gave it to me from the coffee machine, so it really rounded off another great experience. !More

I’ve seen some of the previous reviews and don’t really understand why folk’s feel the need to be so negative. If you want fast food and drinks go find a McDonald’s. The place is great, be prepared to wait if it’s busy (we did) and...it’s worth it. Great value for a scone, jam, clotted cream and a tea/coffee and it tasted great. The other good and cakes looked yummy 😋 . Tables are a 1st come basis so you may find a single person sitting on a table for 4 so chill out and enjoy this lovely cafe in a slow paced and beautiful village. We had our English Springer with us and she enjoyed the dog ice cream and the water bowl they brought !More

Desperate for a cuppa and liked the look of Lucy’s Tea Room so duly waited at the “please wait here to be seated” sign. The place was busy so we were prepared to wait for a few minutes, however we were totally ignored. Two ladies...at the counter, one of whom walked straight past us on her way to replace menus; several staff could clearly be seen in the kitchen looking at their mobile phones. Not one person acknowledged us while we were. All it needed was a “won’t keep you a moment”. They couldn’t be bothered so we won’t bother going back.More