I hate being one of those who write about a horrible experience but here goes...
This is a great concept ruined by a very unhelpful member of staff who just took an instant dislike to myself and my partner as soon as we stepped foot...in the building. This woman coarsely told us that unless we have downloaded their app, we were unable to look at the menu, let alone order anything. There was no alternative, no plan B, no other option. Get the app or leave. So my partner tried to get this app but couldn't get it downloaded but another, much nicer lady, came over and said she had some paper menus we could order from so we found a table. The other one couldn't care less.
We made a selection and tried to order it but that particular company had gone. The nice lady tried to find an alternative but that drew the attention of the nasty one we had met earlier who promptly came over and sarcastically said "As I SAID, you can ONLY order food from the menu downloaded from the app." I pointed out that I had downloaded the menu from their website the night before, but that use of technology only seem to make the woman even more angry with me. Meanwhile, the nice lady sneaked off as if she had been caught accidentally been helpful.
Ironically, the chef at the booth opposite to the bar, was at this point standing idle on a quiet Tuesday unaware that we were being prevented from ordering any food and spending money with him. I wish that I had told him what was happening.
It was my 50th birthday and it was a quiet night so this was not a business under immense pressure. We had also booked. We honestly gave that woman no reason to be so unhelpful and cross with us. I can only assume that we did not fit the demographic that this she felt the restaurant should serve which is a shame. I also assume the profits are fine too because we ended up going somewhere else where we spent £70 that they clearly didn't want.
As i said earlier, it's a really good idea and I was so looking forward to going there but I guess they don't want my kind in the place. They have a variety of meals to choose from so you couldn't fail to not find something that you may like. Unfortunately, if you don't have the app and look under 30 beware - they may feel you bring down the atmos for the youngsters! For anyone else, I would actually say it looks like a good place to eat.
God knows what the angry woman would have said had I got to the payment stage and told her that my card wasn't a tap and pay one!More