Over two hour wait for food, saw other tables come and and get served. Booked in advance and very busy so had some beer while we waited. Complained after first hour and they could no5 care less and no one took any kind of interest...in service. No competition in the area so I guess they are not bothered. Sad when it could be so good.More
Basically, the poppadoms where stale, waited 2 hours for our food. Once our food was eventually brought out we had to wait 20 minutes more for our rice. One of our family members had a nut allergy, we stated to the waiter to remove all...trace of nuts in one of our meals. He said that was fine, when our food was eventually brought out the allergen info was disregarded and we where told we never said about the nut problem.More
We pre ordered food for a collection at a set time via the Web site and we went down at our set time to pay and collect as you can not pay on line, 55 minutes later we were still waiting for our food. When...you try to ask or find out what was happening with the food or how long it might be you are told its coming. Found staff to be not very helpful, Shame as food was nice when we finally got it. Because of the wait we will definitely not go back.More
Hubby and I went tonight for our 6th Anniversary. We love the internal decor, cleanliness and atmosphere. The food was tasty and hot, the service was great, timely and professional and the staff were friendly and attentive. Altogether a very enjoyable experience. Thank you.
Service is slow but food fantastic, we go weekly and the quality is always amazing. Would highly recommend
Had a lovely meal here with family. All curries tasty and large portions. Only slight feedback would be a bit slow to clear after starter and a bit warm. Friendly staff. Complimentary Baileys always a welcome treat. Spacious venue, clean bathrooms and nicely decorated. Would...definitely go again.More
After being told our food would be 20mins & my husband waiting just under an hour 4 our food. He returned home 2 find a pilau rice was missing. So we called them back up, man was really unhelpful & his English seemed 2 get...worse when we insisted someone brought the rice round as we are 2 roads away & it’s their mistake, tried 2 give us popadoms instead that was another hour ago & hey wot a surprise still no rice. Curry has gone cold & kids are hungry. Will never ever order anything from here again. The woman who runs the place is the rudest cow & has no idea of customer service. Absolute dumpMore
I’ve been a loyal customer of Spice Village for many, many years and love their fantastic food. Unfortunately since the Emsworth branch has closed and they have pooled to Drayton the take-away service has taken a steep nose dive. Disorganised, 4 hours late and the...same clueless response each time I phone to chase makes me wonder for the future of th chain. Management need to get their staff organised, and deliver the customer service that their excellent food warrants.More
We ordered online for delivery at 7pm. By 7.30pm there was no food so we phoned only to be told that it would be with us in 15 or so minutes. No contact from Spice Village to advise of delay or apologise. Eventually the food...turned up, lukewarm, at 8.15. We wont use them againMore
Ordered online and said it would be 50mins (which is fair enough for a Saturday night) turned up after 50mins to find over 20 people (not even allowed that many at a funeral at the moment) waiting inside trying to find space to be 2m...apart. The staff were very rude - didn’t apologise to anyone for the wait or try to do anything about the volume of people inside. Were not very friendly, just handed the card machine over and didn’t say much else or explain that I would then have to wait like everyone else for nearly an hour. Some had been there for well over an hour. They were still taking orders on the phone even with the massive backlog! Awful customer service and will definitely not be going there again!More