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The Old Customs House

££ - £££, British,
Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
+44 23 9283 2333
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Overview
  • Excellent39%
  • Very good31%
  • Average16%
  • Poor9%
  • Terrible5%
Travellers talk about
“fish and chips” (62 reviews)
“pie” (27 reviews)
“sunday roast” (21 reviews)
Open Now
09:00 - 23:00 Hours
CUISINES
Bar, British, Pub, Gastropub, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
££ - £££
RATINGS
Food
Service
Value
Atmosphere
LOCATION
Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
All Details
Write a ReviewReviews (1,267)
Traveller rating
Traveller type
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1 - 10 of 1,236 reviews

Reviewed yesterday

Booked a table for a party of four and we were welcomed inside by a friendly member of staff. Place gets busy so we pre-booked. Decor and ambience were good as were all the staff we had dealings with. Food was on the good side...More

Thank Anita37
Reviewed 6 days ago via mobile

We had a very nice Christmas meal here. There was some confusion over them trying to charge us for a place that had been cancelled, but we held firm and did not pay for any meals that weren’t eaten. The venue itself is great. As...More

Thank aabaker828
OldCustomsHouse, Manager at The Old Customs House, responded to this reviewResponded 6 days ago

Thank you for taking the time to post your comments. We are sorry to hear that your visit was not satisfactory and about the misunderstanding over payment. We have tried to maintain as much of the original features of the building as possible and we...More

Reviewed 1 week ago via mobile

Great location with Gun Wharf quays and surrounded by shops & restaurants. The Old Customs House reminds me of a traditional pub which is sadly missing in lots of places nowadays. Their Gin menu alone is impressive. They must have about 20 different types of...More

Thank shaun_loveland
OldCustomsHouse, Manager at The Old Customs House, responded to this reviewResponded 6 days ago

Thank you for taking the time to post your comments. It is always good to hear when customers have enjoyed their visit and we delivered excellent service, we are very proud of our team! We do offer Prosecco in two sizes, 200ml bottles or 0,75L...More

Reviewed 2 weeks ago

An historic interesting venue, with pleasing views over the harbour. Well cooked varied menu. Choose the fish.More

Thank Pam M
OldCustomsHouse, Manager at The Old Customs House, responded to this reviewResponded 6 days ago

Thank you for your review. It is always good to hear when customers have enjoyed their visit! We are one of Portsmouth’s original naval buildings so we have tried to maintain as much of the original features as possible of the building and we are...More

Reviewed 2 weeks ago

Really. Ice setting but slightly spoilt by the state of some of the furniture which had seen better days. A great pity as the building is lovey. Nice clean loos.

Thank David C
Reviewed 2 weeks ago

Visited this pub twice over a weekend firstly to havea drink and subsequently to eat. Nice venue and food was good. Great selection of gin too!! We ate in a small room which was nice and homely. Staff all excellent and friendly. Definitely worth a...More

Thank Geoff E
Reviewed 2 weeks ago via mobile

We found this to be a large traditional pub with good food and great beers/ales. That's all you need to know! Visit recommended. The wood panels and comfortable sofas in addition to the tables where you eat are great to relax in. Just around the...More

Thank EuroDiner
Reviewed 2 weeks ago

This is such a cool place. Wish we could post pics. It's wonderful and elegant with both class and style. Great beer and cider choices. Somewhat pricey in that it's almost like London. But worth every penny. Five stars ... Can't wait to go back....More

Thank saswcpr
Reviewed 2 weeks ago

We popped in here for a bit of breakfast, prior to leaving on a boat. Its a lovely building overlooking the pedestrian area of Gun Wharf Quays, so get a window seat its good for people watching. Service excellent, friendly welcome and food brought out...More

Thank CR8
Reviewed 2 weeks ago via mobile

Came here on a lovely sunny day & sat outside in a non smoking area which is great when sitting outdoors. My daughter had ham, double egg & chips and I had lemon pesto chicken sandwich & chips. Both very tasty & friendly staff. Only...More

Thank My2cents-adviser
OldCustomsHouse, Manager at The Old Customs House, responded to this reviewResponded 6 days ago

Thank you for taking the time to post your comments, customer feedback is an incredibly valuable tool for us and it is always good to hear when customers have enjoyed their visit. We are very honor of our menu of freshly cooked, locally sourced traditional...More

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Ask a question
Questions & Answers
Chloë S
2 November 2018|
Answer
Response from OldCustomsHouse | Property representative |
Dear Chloe, Thank you very much for your questions. I'm afraid we don't have BT Sport, sorry about that.
0
Votes
James 'Bond' F
6 September 2017|
AnswerShow all 4 answers
Response from lindajac0bs | Reviewed this property |
Parking at Gunwharf Quays is public and there is plenty of it (you can google for details) but it is expensive and is also chargeable in nearby streets.
1
Vote
Helen C
1 December 2016|
Answer
Response from OldCustomsHouse | Property representative |
Hi Helen. Dogs are welcome in the 4 rooms on the left and the bar area. Kind Regards Marc
2
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours, Drinks
Restaurant features
Parking Available, Reservations, Outdoor Seating, Buffet, Private Dining, Seating, Waitstaff, Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Accepts Discover, Accepts Credit Cards
Good for
Kids, Special Occasion Dining, Groups, Bar Scene, View, Child-friendly, Business meetings, Local cuisine
Open Hours
Sunday
09:00 - 23:00
Monday
09:00 - 23:00
Tuesday
09:00 - 23:00
Wednesday
09:00 - 23:00
Thursday
09:00 - 23:00
Friday
09:00 - 00:00
Saturday
09:00 - 00:00
Location and Contact Information
  • Address: Vernon Buildings Gunwharf Quays, Portsmouth PO1 3TY, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Portsmouth
  • Phone Number: +44 23 9283 2333
  • E-mail
Description
One of Portsmouth’s original naval buildings, The Old Customs House is always ready to serve… So whether you fancy tucking into our quality cuisine or sampling any of our ales, wines, softs or spirits, we won’t let you down. Settle into one of our sofas and see just what we mean.
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