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RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Chinese, Asian
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, After-hours
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meals, features, about
Reviews (383)
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LanguageEnglish
Traveller rating
178
79
35
45
44
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All reviews satay chicken prawn toast soup kung pao pudding buffet option take away family meal starters
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Reviewed 2 weeks ago

The service was so good and the young lady called Keer was so polite and nothing was to much trouble also the food was brilliant

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2024

Food turned up cold , basically more carrot than meat in your curry’s. Egg fired Rice turned up uncooked, and ribs? Would be good if had meat on the bone. For the amount of money paid, could’ve have gone elsewhere. Slightly disappointing as had really...good reviews.More

Date of visit: January 2024
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Reviewed 6 January 2024 via mobile

The food is so delicious and fresh it’s freshly cooked to order comes out hot We are never disappointed when we come as a family

Date of visit: January 2024
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Reviewed 16 December 2023

Lovely selection of delicious dishes we had the buffet, it was all cooked to perfection and great atmosphere

Date of visit: October 2023
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Reviewed 14 October 2023

We walked in and the place was so rundown, grubby and dated. There was no music, no vibe or atmosphere it was just dead on a Friday night with a man writing orders down on a notepad. We ordered from the buffet menu and the...food came out within 10-15 mins and we quickly realised it was NOT what we were expecting and it was NOT good quality or tasty food at all. The chicken satay skewers were so chewy and stringy I struggled to swallow them and was worried about choking, the prawn toast and spring rolls were a greasy oily mess and the ribs were just little lumps of fat and gristle. My partner ordered duck and it was just a plate of dry shreds, no seasoning and no crispy bits. Everything was cold which made it ten times worse. I ordered chicken curry and it was this watery mess with giant cubes of chicken in it. The noodles were oily and it was like they had been coated in some kind of messed up beef gravy. There was nothing Chinese about this restaurant, it’s just a couple of blokes in a kitchen heating things up in a microwave - nasty! There’s a leak above the entrance door and they had some weird black tarpaulin above all bunched up with water stains all over it and my partners bag got soaking wet just from being left on the seats. AVOID AT ALL COSTS - DO NOT WASTE YOUR TIME OR MONEY!!!!More

Date of visit: October 2023
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Reviewed 10 September 2023

Staff were not very happy and did not make it a welcoming atmosphere. The toilets were very unclean despite being the only customers in there. There was no hand soap, what there was had been watered down. Whilst the food was nice, it came out...very quickly making us wonder if it was cooked thoroughly. No draft beers and a lot of other food and drink options were not available. We felt like a hinderance whenever we ordered something and never received a smile. Whole place feels very outdated and in need of upkeep/revamp.More

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Reviewed 5 August 2023

We ordered takeaway and it was really really disappointing. The fried rice was dry and bland and the prawns tasted as though they were days old, dry,chewy and massively overcooked. The batter on the spring rolls was soggy as well as the batter on the...sweet and sour balls. I was very sad and disappointedMore

Date of visit: August 2023
Helpful?1  
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Reviewed 10 June 2023

We have often had food from Kachina over the years and it have normally been great. Yesterday we ordered for delivery for my father's 82nd Birthday and when the food arrived I was seriously disappointed! The duck was not crispy and had no seasoning that...could be tasted. The hoi sin sauce for the pancakes was running and disgusting. Not hoi sin sauce in my opinion. The smoked shredded chicken was soggy and have none of the wonderful taste we have always enjoyed. Looked like it had been microwaved. The ribs were overcooked and the Thai chilly chicken was just not as it should be Very disappointed and having used Kachina for years I will not be going back. In short it was disgusting and not the standard we have been used to. Today my husband has spent a lot of time in the bathroom and really is not feeling great and he had the Thai chilli chicken more than myself and father. It is hard to find a good Chinese these days. Our local has recently shut after 50 years and Kachina has always been our back up until now. Time to search for a new option. I will never recommend Kachina again!More

Date of visit: June 2023
Helpful?1  
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Reviewed 9 May 2023

Came here with a group of friends and couldn't have had a better night. Amazing food, everything was fantastic and we ate a lot! Service was exceptional, we're made to feel very welcome and nothing was too much bother. Can not recommend this place highly...enough. Fabulous value tooMore

Date of visit: May 2023
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Reviewed 30 April 2023

Ordered through Deliveroo 28th April 2023 and it was delivered 45 minutes late. The latest it was supposed to be delivered by was 19:55. I called Kachina at 20:10 to enquire where it was I was told there was traffic and call back in 10...minutes if not arrived, I did explain that I was only 5 minutes drive away and I could see the road leading to my flat and there was no traffic. By 20:20 it had still not arrived so I called again and again I was told traffic. I again told the women I the phone how close I lived and there was no traffic but the woman again said there was traffic and then hung up on me. At 20:40 it still had not arrived so my boyfriend called kachina and again we were fobbed off! So Kachina has now lost my business and I will not be returningMore

Date of visit: April 2023
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Reviewed 22 January 2023 via mobile

I haven't visited Kachina since before lockdown & my has it gone downhill! The food was very substandard. The Coca-Cola was completely flat & the spirits were cheap brands, nothing authentic like Gordon's/Bacardi etc & yet still pricey. The customer service was slow & none...of the staff seemed to be very cheerful. The toilets were a disgrace too, for both the Men & the Ladies! We will definitely not be returning, nor recommending this restaurant to anyone. If I had to rate this place I would only award it 1 star sadly 😠😤😡More

Date of visit: January 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 January 2023

Group of 6 of us booked for Friday night. We were the only customers. There didn't appear to be anyone cooking the food. Normally you can see a Chef(s) or smell the food being cooked, this wasn't the case. We ordered the buffet but left...after only the starter as the food was so poor. It is very safe to assume the food was just re-heated. Even though we had more courses paid for as part of the buffet which we could have ordered, we decided to move on. Unfortunately there was a mix up with the bill and we were over charged by £60.00 (we were charged for 9 person not 6). Luckily we spotted this and this was quickly rectified. Staff were friendly. This used to be a brilliant place to eat, absolutely fantastic. But this only on Kachina by name now.More

Date of visit: January 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2022 via mobile

We have been going here for over six years as a family and with friends. It used to be great but tonights visit was just awaful, very slow service and the food was very bad. We had a mixed started , the ribs were riblets...and just full of fat, the seaweed was dripping in oil and soggy, just vile. The prawns in better were so over cooked its unreal, such substandard food. I showed the manager the food , he didnt seem very fussed. Very didnt stay for the rest of our meal and we left. We will not return to this place.More

Date of visit: December 2022
Helpful?1  
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Reviewed 15 December 2022

The food are delicious, great customer service, gorgeous ambiance. Best Chinese food restaurant in Southampton.

Date of visit: December 2022
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Reviewed 3 September 2022

This place used to be one of the best ....not anymore We ordered a take away which arrived super quick ( alarm bells ). Food bland , not freshly made. Curry had a strange tang to it and the chow mein which is usually the...same where ever you get it was full of veg ( carrots, onion, baby corn, mushroom, water chestnuts, bamboo shoots ). Whatever they could get their hands on clearlyMore

Date of visit: September 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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guyobbard
16 October 2016|
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Response from zenchee | Property representative |
Yes. We do. Please call in at 02380780222 during business hour for more details
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KACHINA, Southampton - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Kachina

Yes, Kachina offers takeaway services.

Yes, Kachina offers delivery services.

Kachina is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5