Edwards Plaice

Edwards Plaice

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+44 1432 376946+ Add website
Hours
Tue
12:00 - 21:00
Wed
12:00 - 21:00
Thu
12:00 - 21:00
Fri
12:00 - 21:00
Sat
12:00 - 21:00
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Ratings and reviews
4.0
4.0 of 5 bubbles

RATINGS
Food
3.4 of 5 bubbles
Service
4.0 of 5 bubbles
Value
3.4 of 5 bubbles
Atmosphere
3.4 of 5 bubbles
Is this a British restaurant?
CUISINES
British
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
FEATURES
Takeout, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible
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4.0
4.0 of 5 bubbles134 reviews
Excellent
87
Very good
14
Average
5
Poor
12
Terrible
16
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

ValrHerefordshire
Hereford4 contributions
4.0 of 5 bubbles
Sept 2020 couples
We hesitantly had our first takeaway tonight since March. We'd had a takeaway from Edwards Plaice once before and thoroughly enjoyed it, but found that it was expensive compared to our usual Chip shop and the fish is even smaller. As our usual Chippy was closed, we decided on Edwards again. I checked online and saw there was a Click and Collect way of ordering. This was very easy to use and I was impressed with how straight forward it was. I placed and paid for the order 3 hours earlier. There were in 15 mins slot. I received the email acknowledged including Order No. It did not state how I would find out at exactly what time the order would be ready I.e. 6pm or 6.15? We drove there to arrive at the earlier time. Whilst still in the car, I happened to click on the Order No, which opened into a new webpage, which gave highlighted sections. It showed the order had been placed, but the 'Preparing' section nor the 'Ready' section were still shaded out, thus the order was not ready. On arrival, there were about 10 people hanging around outside, presumably waiting for their orders. I waited in the car for a while, then after a while got in the queue, not convinced that's what I should be doing as my food was still pending online. There was a notice in the window advising only 5 customers allowed inside at one time. I saw that there were 3 youngish men stood talking together at the back of the shop, whilst they waited further orders. 2 had masks on, but had lowered them under their chin, the other did not have a mask on - may have had legitimate reason not to, but the other 2 had lowered theirs to talk, which defeated the object plus against government rules as they were inside waiting to pick up their orders. I kept checking my phone, but nothing updated. I could see the same bags of food on top of the ovens that has been there for the 12 mins I had been. I eventually thought I'd ask the question as to whether my order was ready, I didn't like to put pressure on them as they were busy, but my order had a starting slot if 20 mins ago by then. I asked one of the lads behind the counter, he said if I stand outside they'll call me when it's ready. I said I'd been doing that for over 10 mins and did they update the online display to 'Ready' when the order was ready, he said No, they were too busy. Just as I was about to you outside again, he asked my name... guess what our order was one of the ones on top for over 15 mins. I was very disappointed as I like my food hot. I told them this and that I'd been waiting for them to update online before I pestered them. We took the fish and chips home ... They were lukewarm, they smelt lovely and were tasty, but we would have enjoyed them so much more had they been hot, not just warm. Would I go there again, Yes, if Batterlicious was closed. They tasted as nice, but were colder and a lot dearer, but this time I wouldn't wait for the online order to be updated,I'd go straight in so my food was hot. I was very impressed with the click and collect ordering App, very easy to use, paid online, but dint rely on the progress of the order being updated... but thus were the staff not the App.
Written 26 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elle1nad
Hereford353 contributions
5.0 of 5 bubbles
Jan 2021 couples
The fish and chips here are delicious, a real treat. They're not cheap but then the actual food you're having doesn't taste it, so paying a little extra is so worth it. Lovely extra touch having a wedge of lemon with the fish and chips. Simple but makes the whole meal feel like you've been to a restaurant. Recommended!
Written 29 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joanne N
360 contributions
5.0 of 5 bubbles
May 2022 friends
On the first evening of our stay with friends in Hereford we placed an online order with Edwards Plaice. There was extensive menu including children meals, vegetarian options and meal deals. The fish shop specialises in kebabs, burgers, chicken, pies, breakfast baps and jacket potatoes. We ordered a large fish and chips with curry sauce, scampi, chips and peas, chicken curry and chips and a lemon deluxe chicken burger and chips. The food was delivered by deliveroo within about 20 minutes of being ordered. The portion sizes were excellent and the food tasted amazing. We would definitely recommend the chip shop, because the food was great value for money
Written 22 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hsc
1 contribution
2.0 of 5 bubbles
Jul 2020 none
Deliveroo delivery takeawy, rider kept waiting, overcooked scampi, undercooked chips. It was a Friday evening at 6.30 but even so I would expect better than this. Disappointing in light of overall review scores.
Written 10 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Daniel S
Hereford11 contributions
1.0 of 5 bubbles
Jul 2021 none
As a new resident in Hereford - I had been advised to go to Edwards Plaice for high quality fish and chips...how wrong could they be? I visited around 19.30pm on a Friday night, prime Friday night chippy teatime. There were many staff in Edwards furiously frying away but I was conscious that I could see around 30 fish in the hot locker ready to be sold - I wondered how long the fish would have been standing there? In the now days of Deliveroo and the like, I suspect that meals have to be prepared in advance due to an influx of orders but there appeared to be many more than required, going stale. Considering the number of staff, you would expect that fish could be prepared quickly but I do accept that this is a fine juggling act to produce fresh meals. Upon arriving home and serving up my fish and chips, I found that the base of my fish was rock hard and burned and that the fish was as dry as a bone. I ended up throwing away more than 3/4 of the meal and my partner commented that hers was the opposite, soggy and underdone (note this from previous reviews). This was very disappointing and unfortunately I will have no option but to spend my money at a competitor in future. I really thought that we would have been picking up a premium product after paying £18 for a meal for two (chippys are expensive these days and no longer a cheap meal) but I feel severely ripped-off in my order that was only fit for the bin. Very poor.
Written 8 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sarah D
Herefordshire73 contributions
1.0 of 5 bubbles
Sept 2020 couples
We ordered a takeaway via Just Eat for delivery. It arrived very promptly, a little over half an hour after ordering. I had Mediterranean chicken kebab with chips, and hubby had doner meat with chips. My meat was burnt to a crisp, black & hard. The salad consisted of dry grated cabbage and nothing else. My husband’s doner meat was pale & cold and did not look or taste like it was cooked properly. We both had chips, which would have been nice if they weren’t heavily salted. I could not believe what we got for the extortionate price we paid. Very disappointed & will not be using Edwards Plaice again. We have used them before and found them to be ok, but this was a joke.
Written 18 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Richard
4 contributions
1.0 of 5 bubbles
Oct 2021 none
We’re regular customers of this place, and the food is usually great and service no problem. Until tonight. Our order never arrived, and when phoned to check we were fobbed off with the message that Deliveroo were totally to blame. And no, our payment couldn’t be refunded, we needed to contact Deliveroo (who, needless to say, we’re not answering the phone). So it’s apparently ok to pay for something that never gets delivered? And we can have no comeback on this? I’m not sure this entirely fits with our general rights under the trades descriptions act or similar? So my advice is, avoid at all costs. It’s great food, but when something goes wrong they make Pontious Pilate look like he’s taking responsibility.
Written 16 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

doubletravelus
21 contributions
1.0 of 5 bubbles
Aug 2023 couples
My wife and I have been a customer of this fish and chip shop since they opened. As far as I was concerned standards used to be very good and I was happy to spend my money there. However, my recent experience there has been appalling. I order large fish and large chips via the app, collected them and brought them home. The so-called large piece of fish was barely what I would describe as a small portion. Including batter, it measured 1 ½ inches at its widest part and was not particularly long. I telephoned the fish and chip shop and explained. I was offered as complimentary replacement as compensation when I next called in and told a message would be left ‘under the counter’ to advise staff. I told them I would visit fish and chip shop in a few days to collect it. 4 days later my wife went in with the original receipt and the name of the staff member who I spoke to on the telephone. The person who seemed to be in charge told my wife that she could not have a complimentary fish as ‘that was not the way they did things’ and asked for a photograph of the fish we had bought!! They offered her a large piece of fish and large chips if she paid the price for a medium fish and large chips. And made it clear that the free replacement compensatory fish was not available to her. The shop had other customers in it, my wife was embarrassed, paid (they did reduce the price by a further pound) and she left with the fish and chips. When my wife got home, we opened the so-called large fish and chips. I don’t know what yard stick they use to measure the large fish by but it must be a very different one to mine as I most certainly wouldn’t call it large. We feel ripped off and undervalued as customers. They have succeeded in alienating us as a customer in the future. My response to them is ‘this is not the way we do things’. We decide where we will spend our money and it most certainly will never be there again.
Written 24 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mark w
2 contributions
1.0 of 5 bubbles
Oct 2022 none
Having just received are food order, only to find they can't read, only half are food arrived!! On calling them we where told to contact the delivery supplier a very poor response, and as for the food well i did not order a child portion. We did not even get an apology. Hopefully with a potato shortage they will be out of business soon. DO NOT USE. USELESS and RUDE P.S Lots of better chip shops just a few miles away with better service where Edwards place needs to take a look at and learn some customer service, and quantity of food.
Written 1 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gill T
2 contributions
1.0 of 5 bubbles
Jan 2023 none
Food arrived cold via Just Eat ,complained and had to argue with Edwards Plaice who eventually said they would replace my fish and chips but we had to collect them. Frankly the replacement was no better, poor quality and over priced. Total waste of £37 for two meals. They are charging £3.10 for a small bottle of coke !! They don’t like complaints either. Will not be ordering from there again. They also blame the drivers for the quality of food on arrival. Shame as this used to be the best for Fish and Chips.
Written 3 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

alisonHereford
157 contributions
3.0 of 5 bubbles
Apr 2021 none
Has always been our favourite fish and chip shop but the last 2 orders have been disappointing. The fish had not been drained properly, was greasy and as a result most of the batter was stuck to the paper wrapping. They seem to be in too much of a hurry to get orders out. Also CASH only unless pre-booked and paid online.
Written 1 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dave Parker
Hereford4 contributions
1.0 of 5 bubbles
Nov 2022 friends
Absolutely awful…. From being such an amazing fish shop it’s gone down the pot…. All filled with excuses and times are hard it that’s no excuse for bad food and expensive price marks! There are so many other fish and chip shops in Hereford that are cheaper and more for money. Apparently it’s the best fish you can get but it tasted awful and greasy. I would avoid and save your treat money to go else where
Written 10 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jango1969
Hereford580 contributions
5.0 of 5 bubbles
Jan 2023 family
The inside has recently had a refurbish. Watching the staff on a busy lunch time, was like viewing a well functioning kitchen, on a TV show. Professional, fast and great communication. The food was excellent. Happy to pay for good food. Next time though, will order on machine outside, as this may be even quicker.
Written 28 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JPHWatford
Levallois-Perret51 contributions
5.0 of 5 bubbles
Mar 2021 none
Can safely say that Ive just had as good a plate of fish and chips as I can remember. Cod was meaty and superb quality. Batter perfect. chips perfect. Lovely way to round off a long day. Those that source food like this and present it in such a great way deserve all success. Bravo.
Written 24 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stephen W
Hereford36 contributions
2.0 of 5 bubbles
Jun 2021 none
We normally use Edwards Plaice for a special fish and chip treat. However on Saturday we were so looking for to our supper but were very disappointed when we discovered the fish batter was soggy. My wife had to discard half the batter on her fish before eating it, which really spoilt her meal. We will think twice about having fish and chips from this shop in future.
Written 27 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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EDWARDS PLAICE, Hereford - Updated 2024 Restaurant Reviews, Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

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