Citi Terrace

Citi Terrace

Someone from this business manages this listing.
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+44 1227 784700+ Add website
Hours
Sun
12:00 - 23:00
Tue
12:00 - 23:00
Wed
12:00 - 23:00
Thu
12:00 - 23:00
Fri
12:00 - 1:30
Sat
11:00 - 1:30
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
4.5
4.5 of 5 bubbles

RATINGS
Food
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Value
4.4 of 5 bubbles
Atmosphere
4.7 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
£15.00 – £35.00
CUISINES
Fusion
Special Diets
Vegan options, Gluten free options
meals, features
Is this restaurant romantic?
About
We are a unique and trendy restaurant, bar, and lounge located in Canterbury, High Street. Our talented chefs have created a fusion menu with a twist, bringing you different tastes from around the world in every dish and for those with a sweet tooth, we bring you delicious desserts. To add to your experience, our outdoor terrace is a captivating and relaxing place to lounge and enjoy a shisha customized by you from our exclusive range of flavours. Join us at Citi Terrace for a truly memorable experience in Kent.
PRICE RANGE
£15.00 – £35.00
CUISINES
Fusion
Special Diets
Vegan options, Gluten free options
Meals
Lunch, Dinner, After-hours, Drinks
FEATURES
Reservations, Outdoor Seating, Seating, Highchairs Available, Serves Alcohol, Full Bar, Wine and Beer, American Express, Mastercard, Visa, Digital Payments, Free Wifi, Discover, Accepts Credit Cards, Table Service, Dog Friendly, Family style, Non-smoking restaurants
Top 3 reasons to eat here
Sponsored by: Citi Terrace
1. Great atmosphere
"Enjoy this restaurant, lovely food and great drinks the cocktails are amazing."
5.0 of 5 bubblesFearless22149959212
2. Excellent service & food
"Always excellent. Good food, good value. Service always great"
5.0 of 5 bubbles766timk
3. New menu and special offers
"The freshly cooked pizzas and cocktails you just cannot fault!"
5.0 of 5 bubblesJamesWK92
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4.5
4.5 of 5 bubbles762 reviews
Excellent
593
Very good
58
Average
22
Poor
24
Terrible
65

Tracy H
51 contributions
5.0 of 5 bubbles
Favourite Review
Sept 2024 friends
we had a brunch for a 30th birthday. we had a lovely time, the food was amazing and paul the waiter was fantastic. The service was excellent and we would recommend this. special thanks to paul for great service.
Written 9 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team
So happy to hear you had a great brunch visit and belated happy birthday from all of us at Citi.
Written 16 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alex W
1 contribution
5.0 of 5 bubbles
Jun 2024 couples
I would like to say its a perfect place to dine in, I went with my girlfriend on her birthday we ordered pornstar martini and beer and food as well . I loved the atmosphere and the hostess were very nice then the server who served us he was very polite we met sumid and he was so good in suggesting. my girlfriend asked him to suggest a drink and the one he ordered it was perfect. surely we we will be back and strongly recommend citi terrace.
Written 8 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team
So glad to hear about your wonderful experience and we wish your girlfriend a belated happy birthday from all of us here at Citi Terrace. Hope to see you back again soon.
Written 29 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kate P
Broadstairs5 contributions
4.0 of 5 bubbles
May 2024 couples
We visited Citi Terrace for bottomless brunch on a busy Saturday. The venue is lovely and open air and is perfectly positioned for a sunny day. We didn’t have the best start, our waitress seemed disinterested and was just stood around doing nothing rather than serving people. All the other staff including the manager were running around like crazy but after 20mins we’d only had 1 glass of Prosecco each despite us asking her several times for another glass. However we then managed to flag down Remsy who served us for the rest of our meal and he was nothing short of brilliant as were the rest of the staff. Food was very tasty and filling and we had a lovely time despite the rocky start.
Written 26 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team
Hi Safari49860317464 Thanks for taking the time to get in touch and leave us your feedback, we look at every review we get to see what we're doing right and what we should not be doing again... Training new staff is a constant for us at Citi, this wonderful student town provides us with a never ending supply of eager folk coming through our doors and some times it takes a little time to train them up to the standards of a superstar like our Remsy. We try to ensure that our brunch service is smooth and speedy, we appreciate 90 minutes is a tight window to truly enjoy a great brunch. I'm glad to hear that the food was on point and the rest of your visit was a success. Thanks again for the feedback and we hope to welcome you back again soon.
Written 29 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Charlotte K
2 contributions
2.0 of 5 bubbles
Oct 2023 friends
We booked Citi Terrace for my best friends birthday, we were all dressed up in Harry Potter outfits as part of the weekend theme. There was 10 of us. We turned up late due to bus cancellations and delays, but kept them updated which wasn't an issue, they were very accommodating. When we arrived we were shown a table on the terrace which was lovely, our drinks order was taken straight away. When the drinks arrived we had to send most the cocktails back as they tasted awful, a few of us worked in a cocktail bar so we knew how they should taste. The Pornstar Martinis tasted like dish water and the Mai Tai tasted like neat lime cordial. Once they returned with our replacements they tasted a lot better, but at the prices they charged we didn't risk ordering anymore. My friend ordered a malibu and coke, and a bottle of coke was bought out, no malibu, so they went back to get that, simple mistake. Now onto the food. The food order was taken at the same time on one order, the food was extremely over priced, a steak with peppercorn sauce for £17 without anything else, no garnish or side, but an extra £3 for chips, disgusting! Anyways the food order went in and our meals started coming out after quite a long wait and in dribs and drabs. Some of us received our sides long before our meals, and some the meals but no sides. They stopped bringing our food out half way through some of us receiving our meals, so they could serve other tables, when we queried where the rest of the food was, we were told that they needed to serve other tables and they will be with us shortly. After asking a few more times, the rest of the meals started arriving, baring in mind everyone that had received their meals first had now finished them. The rest of the food arrived minus my best friends, who ordered a chicken ceaser salad, a meal that should have come out long before in my opinion. She had already eaten her side, and others that had eaten their meals hadn't even received their sides at this point. Overall the meals tasted ok, just really annoyed that even basic customer service had been thrown out of the window, then they had the audacity to add a £25 service charge on the bill, and charge my friend for a £1.50 dash of coke when she received a glass bottle (not that she was given a choice) for £3.50. They removed both for us and we paid and left. For a place that boasts about their service, cocktails and food, it was terrible. We will not be returning.
Written 22 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team
Hi charlottekI5208EV I'm really sorry to hear that your visit didn't meet your expectations. We do pride ourselves on our food, drink and service, so it's a shame to hear that you experienced issues when you came to dine with us. I have spoken to some of the team who were on shift on the date of your visit and they have informed me that due to your group running late it caused a clash in the kitchen with another large booking we had in at the time, which unfortunately resulted in the slow and staggered food service. I apologise on behalf of the team for any issues this caused during your meal. We offer a 'sharing focused' small plates style of dining here at Citi terrace so food is served as it is prepared as opposed to a more traditional 3 course offering. We do mention this in our email and our floor staff are trained to explain this when taking orders. If this wasn't clear at the time for your group, again I apologise. We do appreciate the feedback as all feedback offers us customer level insight in to our business and allows us to constantly re-evaluate our operations to make sure we are on top of our game. I will bring your feedback up in our weekly management meeting and we will look to ensure this doesn't happen again. Thank you again and I hope the birthday weekend managed to pick back up for you all.
Written 29 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

kpatel2015
Stamford30 contributions
1.0 of 5 bubbles
Jul 2024 family
We went as a young family, the food was mediocre. The mains came out before the starters and the table was never cleared before the next course was brought out, even though there was plenty of staff tending to customers outside. We were randomly asked what time we wanted the children’s desserts to be brought out, even though they were still eating their mains, after which we waited ages, with plates on the table. My husband had to ask at the bar if they could bring the desserts out for the children who had ordered them at the very beginning. Myself and my husband were not even offered dessert menus! No one came to ask whether we were ok or enjoying our food. We did pay the service charge which was added, even though we really shouldn’t have as the service was non existent. Would not recommend for families at all.
Written 28 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team
Thank you for getting in touch, I'm verry sorry to hear that your experience wasn't as it should have been. Here at Citi Terrace, we strive to deliver memorable service to all of our guests and it sounds like we missed with your table. I sincerley apologise and we will discuss the points you've raised with our team in our next staff meeting to address the issues and ensure we don't drop the ball in the future. If you would be gracious enough to give us another try in the future I'm certain you would recieve the level of service we strive to eliver. Many thanks again.
Written 19 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Titche M
Folkestone54 contributions
3.0 of 5 bubbles
Sept 2023 friends
Second visit here for food after loving it the first time. Unfortunately it was completely different in a bad way. Halloumi fries were over cooked and rock hard with a sweet chilli sauce that tasted like it was made with perfume!!!!! The calamari was (as a previous review states) no calamari, just deep fried bits of crispy batter and oily. We told the manager and he just brought out freshly cooked halloumi fries without the sauce. They didn’t take any of the food off of the bill and added £10 tip to the bill which we definitely didn’t pay!!
Written 23 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Jenkins
Hi TitcheBeau Thanks for taking the time to give us your feedback and I'm sorry to hear that you didn't get the same level of service you had before. I will pass your feedback on to our chef, our calamari normally goes down very well so I'm certain he will want to look in to this. Our tills do automatically add a standard service charge to all bills but this is of course always optional for the guest to remove. We do hope you'll give us a follow up visit and experience the proper level of service we aim to deliver.
Written 2 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lindsay62hutton
Malaga4 contributions
2.0 of 5 bubbles
Jul 2023 friends
The food was ok. The serving staff were terrible. Our waiter was somewhat inebriated, (we saw him downing a shot just after we arrived), and seemed to struggle with the simplest of tasks. Our mains arrived while we were still eating our starters which we complained about. They eventually took the mains away and told us they were cooking our meals from scratch again. We had to hope that was the case. The manager was pleasant and offered a bottle of wine as compensation which was decent of him. It was apparent that priority was given to those there just to drink cocktails rather than us diners. Altogether a poor experience and not somewhere we would revisit.
Written 13 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Jenkins
Hi lindsay62huttonThank you for taking the time to leave us your feedback, I'm very sorry to hear your experience with us wasn't at the level we usually expect. I have forwarded your feedback on to our management team who will take a serious look at the days service to see what went wrong. I'm very sorry if there was some confusion over the food service but our menu does state that we offer a small plate, sharing focused style of dining and as such we do serve the dishes as and when they are ready. If our wait staff didn't make that clear at the time of ordering I do apologise. We do value all guests here at Citi Terrace, be it diners or drinkers and would never aim to prioritise one table over another. Once again, thank you for taking the time to leave us your feedback, we do appreciate all feedback, positive or negative and we will do go over all feedback from all platforms in our management meetings to see how we can evolve and continue to hit the targets we set ourselves.
Written 6 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nat327
Hythe35 contributions
3.0 of 5 bubbles
Aug 2024 friends
We went on a busy Friday night with friends. We ordered from the smaller plates menu to share. Halloumi fries were very small, the pizza parcels were tasteless mush inside and the chicken tenders were far from tender! Deep frozen tasteless and chewy! Not cheap to eat there. They included the service charge on the bill when the service was mediocre. Pleasant atmosphere for drinks.
Written 17 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team
Hi Nat327 Thanks for reaching out and leaving us a review. I'm sorry to hear that the food didn't hit the spot on your visit, we normally hear nothing but praise for our food here at Citi so I can only apologise that it wasn't perfect on this occasion. Portion size is always an open debate with different people having different expectations, when pricing our halloumi fries we checked what the other great eateries in Canterbury were offering and priced accordingly, it is by definition, a small plate and obviously halloumi costs more than the average potato, on the whole people like our halloumi fries and it's one of our best selling small plates that we offer. Our boneless chicken tenders are prepared fresh on site, we get through a lot of chicken and we have never frozen them. Fresh is best, wherever possible. We will certainly discuss your points with our kitchen team in our next meeting and see if there were any issues recently that could have impacted on your visit. Our till systems automatically apply service charge to each bill but service charge is always an option in the UK and never mandatory, if the service or the product is not up to scratch, as a guest, you can always ask for the service charge to be removed from a bill. Thank you for the feedback and I'm glad at least that you enjoyed the venue and the drinks. Hope to see you back again soon when I'm sure everything will be as it should.
Written 19 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Charlie P
1 contribution
1.0 of 5 bubbles
Nov 2022 couples
I found staff overall very rude, we waited 40 minutes to actually get served and then waited another 30 until the starters arrived. After that they cleared the plates and it took another 20 minutes for the main courses, to which is that time a security guard pulled a girl by their arm on the table next to us just because they asked for another drink but their 'allocated time of 2 hours' were up. After our mains we wanted to order another drink and look at the dessert menu but we got told by a young lady that our time as also up and that 'we need the table back.' I ordered the prawns for starters which were incredibly overcooked and the sauce made me feel ill and when the burger arrived for mains it was sodden through. We really grudgingly paid for the £20 service charge are left almost immediately because the majority of the staff members were rude and not attentive. Overall I would not want to come here again as I felt more of an hindrance that a customer.
Written 15 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hannahlou89
6 contributions
1.0 of 5 bubbles
Apr 2024 friends
We had a table booked for 2pm for ‘bottomless’ brunch. Table was not ready when we arrived. First drink was served at 2:30 and we were told that our 90 minutes would start from then. By 3pm i had had 2 glasses of Prosecco and a sandwich and was told I could order 2 more drinks before our time was up. These drinks never materialised and a man (I’m assuming a manager) plonked two bottles of Prosecco down and told us sorry for any inconvenience… half of the table was not even drinking Prosecco? £36 for two glasses of Prosecco and a sandwich… £4 extra if you want chips, £7 extra if you want steak. Bottomless but you can’t get a drink… absolute joke. Won’t be returning!
Written 6 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team
Hi Hannah I'm so sorry to hear that your brunch wasn't as great as you were hoping for, it certainly doesn't sound like the experience our guests usually have and I hope it didn't spoil the day. We're always evaluating how to best deliver our experiences like bottomless brunch and working on ways to improve our service, would you be able to email me some more details about your visit so we can look in to it in more detail? My email address is john@cititerrace.co.uk Many thanks and apologies again from myself and the team
Written 6 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

josh s
1 contribution
3.0 of 5 bubbles
Feb 2024 couples
The food was great, very nice, once we finally got to eat. It was valentines night so we were told the kitchens were very backed up, however since they took bookings they should’ve had a rough idea of the people coming and maybe could’ve planned better. An hour and a half wait before we got our starters, but the night was made bearable by our very friendly and hard working waiter Remsy. He tried his best to make sure we were as updated as possible and drinks came fast when ordered, he was literally carrying the night, but again the food was delicious 🤤
Written 15 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team
Hi joshsB3017XF Thanks for taking the time to stop by and leave us your feedback. I'm glad Remsy managed to keep the evening together for you guys and I'm very sorry for the delayed service from the kitchen. Happy to hear that the food was delicious (when it finally arrived), I truly hope the delay didn't spoil your evening. We have discussed what went wrong on the evening and will do our best to make sure it doesn't happen again going forward. Hope to see you back again soon for some speedier service.
Written 25 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

SammyG-Gold
London141 contributions
5.0 of 5 bubbles
Aug 2024 friends
First brunch experience at Citi Terrace and I will defend return and recommend to friends. We was very lucky with the weather as it was glorious and we could sit outside and enjoy the sunshine. The brunch menu has a great variety of options and the food was tasty. The drinks that are part of the brunch were brilliant and 6 cocktails to chose from as well as wine and beer. We had 5 of the cocktail and they were all delicious and made every well. Special shout out to our server who was Remsy who was absolutely fantastic and made our experience even better! A lot of customer service folk could take a lot from this gentleman who is fab!
Written 11 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team
Hi SammyG-Gold Thanks so much for the review, I'm glad to hear you guys had a great brunch. We tried to put together a great selection of food options for our brunch to mix it up a bit and obviously we have a great selection of cocktails on offer because that's just what we do here at Citi. Remsy is always fantastic, I'll make sure he sees your kind words. Thanks again, come back and see us soon.
Written 19 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

265phillipar
Rustington8 contributions
1.0 of 5 bubbles
Jul 2023 family
You know when you’ve picked the wrong restaurant? Yes this, this was the wrong restaurant! We’d booked inside. Don’t do this! We didn’t realise. We were there okay with parents in their 70s and the music inside was loud but the atmosphere was quiet…at best! The food was amazing and the staff smiley. But the starters were brought out with the mains (that’s how we do it here) and the plates were taken away as you put your knife down, even if you’re still chewing and the rest of the table has only just received their meal! Food was very good, limited menu, service was speedy (think of a fast food chain beginning with M and ending in alds) if you’re over 25, give it a swerve
Written 20 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Jenkins
Hi 265phillipar Thanks for taking the time to leave us your feedback, I'm happy to see the staff were smiley and efficient and I'm glad the food was amazing, we pride ourselves on our team and the food we serve. We welcome guests of any and all ages here at Citi Terrace and would never aim to focus on one particular demographic. We are indeed blessed to have a wonderful outdoors area and most of our guests do choose to sit outside, especially in the summer season. We do operate on a more 'sharing-focused' food service as opposed to the traditional 3 course set up as we feel it is more fitting to our philosophy of good food, good drinks and good times with good people. I am sorry to hear if this wasn't made clear to you when ordering your food. When possible, if requested, we do try and stagger our service to meet closer to expectations and the first page of our food menu does explain that food is served as it is ready. As a high volume bar and restaurant we do try to ensure that our service is always prompt, I can only apologise on behalf of the team if it came off as rushed to you. We hope you give us another chance to deliver the level of service we aim to in the future.
Written 20 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Laura H
1 contribution
1.0 of 5 bubbles
Jul 2022 family
It was really loud, full with shouting drunk people, but the main problem were the food and the drinks. The cocktails are very expensive because some of them are dubbed "instagrammable", but they are not. Ours was presented in lanterns with a little dry ice smoke which are opened and immediately taken away before you could even take a photo of it (which is supposed to be the whole point of it), which left me wondering why I'd been charged £13 for a drink in the first place. My cocktail which was not "instagramable" looked so much better then my sister's which should have been, just without the puff of dry ice. We ordered our food. I am a celiac, I put that on my reservation, they confirmed it when we were seated too and when the drinks order was taken as well. I ordered a gluten free pizza, and when it arrived it turned out that it was not gluten free (after I asked to double check). I sent it back, then a manager presumably came and asked if I mentioned to the waiter that I wanted it gluten free and did apologise which was appreciated - these things happen and it was very loud so understandable if the waiter mishears. I told to him that yes I did mention it to the waiter. He left and promised to get me another pizza. A different waiter came over and apologised again. Then our original waiter came back (this being the third member of staff so far) and told to me that I did not order my pizza gluten free at all, and blamed it on me and that i should have asked. It was very upsetting, all of my table companions confirmed that I did ask for it to be gluten free which also costs extra. I totally understand if there is a mistake, but to come back and blame it on me is very upsetting. Under our table there were big chunk of left over food from the previous guests. All together it was quite disappointing and we will never go back - overpriced and rude service from one member of staff meant we left after one drink. All other members of staff were very professional however.
Written 10 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

dee W
Ashford128 contributions
1.0 of 5 bubbles
Aug 2023 couples
Enjoy us for a memorable time…. Well we did & it was for all the wrong reasons! We ordered 2 cocktails took a while to get them - not sure if either had anything alcohol just lots of ice. Ordered food, sharing plates & 2 main courses. Was informed the food comes out whenever it’s ready. Which you would sort of expect. However I didn’t expect my main course of a salad to turn up before my starter. Husbands meal turned up with his starter after I had eaten half my meal - all a bit peculiar really? What’s the point of offering different courses when you are going to get it in any order what suits them. Did not feel like a relaxed place to eat. Even the waiter was confused as to why I had my salad 15mins before anything else was ready. Salad was nice. Cauliflower was drowning in chilli sauce. Not sure there was any calamari just fried bread crumbs/batter. Wagu burger was nothing special. Best thing was the nachos & leaving.
Written 26 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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CITI TERRACE, Canterbury - Updated 2025 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

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