Arrived with the family for dinner. Unfortunately my online reservation hadn't been received so we were seated in the side section to the main restaurant as we were told the main restaurant was booked out. Starters arrived pretty quickly but we then had over a...30min wait for mains (it looked as though there was also a private event taking place which i'm assuming took precedent). The section we were sat in was really cold and when I finally managed to get a waitresses attention to make her aware of the delay with our meal and the cold/draughty area we were sat in, the mains came out but she never came back to discuss the complaint. Starters, Duck Pancakes were lovely but the pate was very dry & didn't come with any butter or chutney. The pie was good but we specifically asked if the meat was shredded or lumps & was told shredded when it was in fact lumps. I asked for another glass of wine the same as I had but received the wrong size. So overall, it was quite a disappointing experience, especially when the prices are on par to a London pub restaurant. As we left, we saw a couple of tables in the main section with the fire that were still empty from when we arrived.More