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About
Pier Five is a contemporary bar and kitchen with a modern, international outlook serving the best of hand-crafted beers and lagers, craft spirits and cocktails alongside the freshest artisan coffees. The kitchen cooks up a delicious menu of gourmet burgers, superfood salads, flame-licked chicken and hand-stretched oven-baked pizzas. Open from brunch to dinner, Pier Five is an exciting new watersi
PRICE RANGE
£4 - £14
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Drinks
CUISINES
Bar, British
FEATURES
Outdoor Seating, Seating, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Highchairs Available
Reviews (174)
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174 results
Traveller rating
86
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Time of year
LanguageEnglish
Traveller rating
86
38
11
18
21
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All reviews loaded fries burger cake shepherd neame pub at lunchtime qr code food was lovely sit outside the river beer slaw streaky hubby
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Reviewed 4 weeks ago via mobile

The bar staff (bloke) working on the 03/02/24 at 13:00 was rude and not very helpful, went to order some food and what we tried to order they did not have it and when we asked what did you have he then said we have...most stuff not Very helpful. The ladies that worked there before was very professional and happy to help.More

Date of visit: February 2024
Helpful?
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Reviewed 8 December 2023 via mobile

Overpriced and food not as described, over £40 for a burger and fries, a separate portion of bacon fries, some haloumi fries, a lemonade, and one dessert So that's one main, 2 sides, one drink and one dessert. The burger was supposed to have chutney...on it, mayo and a gherkin. It had nothing but lettuce tomato and cheese, The chocolate mousse made no mention of containing chilli, but it did and was supposed to come with a jug of cream. I'm not sure why cream with mousse but it didn't come with it. The haloumi fries were drizzled with mayo and chopped black olives and pomegranate seeds. Very odd combo. It's trying to be different and charging accordingly, but honestly, burger king burgers taste far better. Will not return.More

Date of visit: December 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 November 2023

Shocking inedible food retuned the burger fish was even worse. Pea purée cold and inedible!!! Service unbelievably poor - chewing gum whilst serving food !!

Date of visit: November 2023
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Reviewed 7 October 2023

We booked a table here for a family birthday meal. Things did not start well when we had to get our own menus after a long wait being ignored. Unfortunately several items on the menu were unavailable so our choice was limited. The loaded fries...were good but at £18.50 each ( the most I’ve ever paid for one) the burgers should have been far better and not served in stale buns. Overall impression is that Pier 5 is more of a drinking and music venue and need to work harder on their menu and food. We won’t be back though.More

Date of visit: October 2023
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Reviewed 28 September 2023 via mobile

Lovely bar and restaurant with a small but very good modern menu. The staff were very friendly and helpful and the food was very good. I had the chicken wings with dirty fries which was a great combo that I would recommend. My partner had...a chicken burrito that was in her words sumptuous. This place is a little out of the away at the end of pier 5 in Chatham but you could do worse in seeking it out.More

Date of visit: September 2023
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Reviewed 27 July 2023 via mobile

Visited Wednesday 26th with friends for tea. Wouldn’t go back! Very limited menu and a bit pricy. No pizza no pizza dough

Date of visit: July 2023
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Reviewed 9 July 2023

my parents attended the restaurant and pub feeling very comfortable despite being deaf, the waitress jess f made them feel so welcomed and helped them extremely well all day ! definitely warm hearted waitress

Date of visit: July 2023
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Reviewed 17 June 2023

I went here for a dinner with my friend and I was pleasantly surprised when the blond head chef Emma came to introduce herself and offered us special meals. Sticky pig burger and pepperoni pizza, which we have tried and I can say the food...was amazing. Overall experience was great!More

Date of visit: June 2023
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Reviewed 25 May 2023

Love this place! The food is always so good and am never disappointed. Me and my hubby come here regularly

Date of visit: May 2023
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Reviewed 25 May 2023

on Friday we went to this restaurant with my partner for a lunch date and we were pleasantly surprised by the friendly and welcoming staff who were very attentive, we ordered the crispy chicken burgers, food arrived in a good time and it was amazing,...very well presented and was cooked to perfection. definitely recommend this restaurant and we will be returning soon!More

Date of visit: May 2023
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Reviewed 19 May 2023 via mobile

Went for Friday lunch- Most of the menu was unavailable, including sides like garlic bread and sandwiches , and salads. The food we did have was awful- the sharer was stale chewy bread, terrible value for money- £20 for a cut up stale chewy roll,...2 pieces of salami each and a bit of cheese. There was more butter than bread, more butter than cheese, more butter than salami. It was a joke- I was waiting for a camera crew to appear but they didn't. The numerous staff hanging around were lovely, because the place was almost empty which isn't a surprise. This place has gone downhill massively since our last visit. We won't be going again and suggest avoiding it. On the plus side the beer and cider was nice, although very overpriced as per other reviewsMore

Date of visit: May 2023
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Reviewed 6 May 2023

Awful! Never again. Felt a bit ill after eating our meal. We thought our 4 year old was ok because he had the kids menu but we were up all night with him bringing it all back up.

Date of visit: April 2023
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Reviewed 22 April 2023 via mobile

We had an excellent family gathering at Pier Five to celebrate my Dads 60th birthday! We had around 30 people and Pier Five have been amazing throughout the whole planning process. When we arrived, the area had been reserved for us and they’d very kindly...said we could decorate and bring a cake which they’d store in the fridge for us. We preordered food as there was so many of us eating to ensure everybody could have the food they want and this all ran smoothly. Very reasonable price wise and the food was lovely. All staff were so friendly and kind! Would recommend if you are wanting to organise any kind of gathering!More

Date of visit: April 2023
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Reviewed 11 April 2023

Very empty, okay food, bad service, went to the bar to order blonde lady didn’t catch her name but I think she was pregnant, very very rude I heard her talking about other people that I take that work there as she said “that chef...in there” and made a hand gesture to the kitchen, all in all very unprofessional, was waiting a long time to be served after these two girls was done talking, I eventually got my order taken! I never leave negative reviews but this is the worst customer service I’ve ever experienced! Considering it’s not the cheapest place I expect good customer service when pay them prices, food wasn’t too bad! nice area, hopefully if I return the staff stop talking about eachother and focus on the customersMore

Date of visit: April 2023
Helpful?6  
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Reviewed 8 December 2022 via mobile

Cute little place and very quiet staff are very sweet and talkative Manager very kind, nice man thanks

Date of visit: December 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Thepottersnorwich
22 August 2017|
AnswerShow all 2 answers
Response from jamese313 |
Chain as in part of a group ... however not a chain in terms of set menu Sheapheard neame stores all have different menus and style .... also only about 60 are managed houses the tenanted pubs are completely different
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PIER FIVE, Chatham - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Pier Five

Pier Five is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5