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Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
US$8 - US$25
CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (207)
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207 results
Traveller rating
174
24
2
3
4
Traveller type
Time of year
LanguageEnglish
Traveller rating
174
24
2
3
4
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Reviewed 5 weeks ago

The Toad 100% provides the warmest, most welcoming atmosphere of any pub / restaurant in the area. The food is always great - simple food done extremely well, and there is a great beer choice. That said, the best thing about The Toad is the...people. All staff and management make it their number one priority to look after you and make sure you're having a lovely time. Nothing is too much trouble. This is what keeps us coming back again and again and we are never disappointed, whether it be a drink on a Friday night, or a big Sunday roast. Keep it up Team Toad!More

Date of visit: December 2021
Helpful?
Shelley P, General Manager at Toad Rock Retreat, responded to this reviewResponded 4 weeks ago

Well what can we say only Thankyou for your amazing review - I agree with every word - so lovely Please keep coming back and we will keep doing our best ! Phi and Team Toad

Reviewed 11 December 2021

Lively local pub with a good atmosphere and friendly staff. The food was of a high standard, with good sized portions and some interesting options on the menu. Made for a good night out with my friends.

Date of visit: December 2021
Helpful?
Shelley P, General Manager at Toad Rock Retreat, responded to this reviewResponded 12 December 2021

Dear Stephen W We are pleased to hear you enjoyed your night out with friends - eating and drinking at the Toad- We hope to see you all again very soon Phi and Team Toad

Reviewed 8 December 2021

Wonderful friendly local pub with great open fire & fab food Dog friendly in bar - love the chicken and leek risotto

Date of visit: December 2021
Helpful?
Shelley P, General Manager at Toad Rock Retreat, responded to this reviewResponded 9 December 2021

So good to hear you enjoyed the Toad and your risotto- thanks for your visit Phi and Team Toad

Reviewed 5 December 2021

Pleasant surroundings and very pleasant staff but overpriced, especially £7.95 for a dessert which consisted of a slice of cake with a tiny portion of ice cream or as I had, a tiny portion of Christmas pudding with custard.More

Date of visit: December 2021
Helpful?2  
Shelley P, General Manager at Toad Rock Retreat, responded to this reviewResponded 8 December 2021

Hello We are pleased that you enjoyed the surroundings and staff, if you would like to contact us or pop in we are happy to give you a refund or credit for the dessert you were unhappy with. Thankyou for your feedback Ophina and Team...More

Reviewed 4 December 2021

My wife and I chose this restauraunt after reviewing their menu on the restauraunt website, which was quite promising and appealed to our likes, and had quite a diverse menu. So seated at our table we were shocked to be presented with a Christmas only...menu with a very limited 4 choices of main course. Three of the choices I would not ever choose leaving me with a yes or no choise of a turkey Christmas dinner (on the 4th Dec). Querying the menu with the staff we were told that because of supply issues etc they were serving this limited menu for the whole of December. We mentioned that we had chosen to come to this restauraunt on viewing their website menu and were told that "yes that could be misleading and that they would change it". We accepted this despite it being a poor excuse and ordered our meal. Deciding on a starter to share and our main courses we sat and waited. 10/15 minutes later we were presented with my main course of a Turkey dinner. The shocked look on our faces alerted the waitress that we were obviously not happy. I asked where our starter was to be told that the brushcetta starter we had ordered was coming as my wife's main course. We reminded the waitress that my wife had ordered belly pork as a main and the waitress exclaimed that "she was doing very well". The turkey dinner was taken away and we waited another 10 minutes for our starter, which was thankfully adequate. Our mains arrived as originally ordered and we tucked in, or at least tried. The food was almost dangerously hot, which made eating quite difficult for several minutes. My overall impression of the yes or no choise turkey dinner is as follows: this was no better than a budget restauraunt chain mass produced meal. I was given pre packed turkey slices that had been re-heated and presented with undercooked vegtables. All served with a rowdy crowd of youths who shouted and made a nuiscense of themselves throughout the whole meal. The whole experience was crowned with a bill for £47, which in my estimation was £20 overpriced for what we received, for the deplorable choices, for the terrible ambiance and for school canteen quality food. We shall not be returning to this establishment, if you have any sense you will not either.More

Date of visit: December 2021
Helpful?1  
Shelley P, General Manager at Toad Rock Retreat, responded to this reviewResponded 8 December 2021

Dear 58lauriet You are quite right in that the website did not adequately reflect that due to industry and nationwide issues with supply chains as a result of the pandemic that the Christmas menu alone would be available throughout December; this has now been rectified...More

Reviewed 4 December 2021

Checking the website when we got home, we see that the Xmas set menu is available from 1 December. Not entirely clear that nothing else is on offer. Just 4 starters, 4 mains, 4 puds. If we'd known we would not have gone, because allergies...reduced the choices to 2+2 And then our order got mangled, so instead of a shared starter and 2 mains, along came 1 main and 1 starter.More

Date of visit: December 2021
Helpful?1  
Shelley P, Owner at Toad Rock Retreat, responded to this reviewResponded 8 December 2021

Please see the response to your husband/ partners post

Reviewed 29 November 2021

Had sunday lunch there yesterday it was great, had the sunday lunch This is one of the best i have had in a while The new landlady is lovely and the two waitresses and the young man behind the bar and serving were a delight...High recommendMore

Date of visit: November 2021
Helpful?
Shelley P, General Manager at Toad Rock Retreat, responded to this reviewResponded 3 December 2021

Thankyou so much for your lovely review we are so glad you enjoyed your food and our service- hope to see you soon Phi and Team Toad

Reviewed 9 November 2021

Amazing pub, lovely staff and great atmosphere! Prices are very reasonable and food is delicious! Highly recommend!

Date of visit: October 2021
Helpful?
Shelley P, General Manager at Toad Rock Retreat, responded to this reviewResponded 11 November 2021

Thankyou so much for coming and your lovely review Ophina and Team Toad

Reviewed 7 November 2021 via mobile

We received very slow service and ultimately dreadful food. Do not waste your money trying this pub because it was 3 in Tunbridge Wells which is exactly what we did.More

Date of visit: November 2021
Helpful?1  
Shelley P, General Manager at Toad Rock Retreat, responded to this reviewResponded 8 November 2021

Thankyou for your feedback. Of course we regret any less than satisfactory experience. Our food is freshly prepared to order and this takes time especially in busy periods. We do have a notice board to this effect above the bar. We have remained within the...More

Reviewed 25 September 2021 via mobile

Lovely local pub, good staff with lovely energy. If you are in the area definitely visit, you won’t be disappointed! Fi the manager is lovely and always very welcoming. Best pub in the area.

Date of visit: August 2021
Helpful?
Shelley P, Owner at Toad Rock Retreat, responded to this reviewResponded 8 November 2021

Hello Thankyou so much for your lovely review- good to hear you always feel welcome- I will make pass your lovely comments to Team Toad

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Relax62593290236
1 September 2019|
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Response from TrailBlazer547415 | Reviewed this property |
Yes a superb Sunday lunch!
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Frequently Asked Questions about Toad Rock Retreat

Toad Rock Retreat is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5