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Old Custom House

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Market Place, Lowgate, Kingston-upon-Hull HU1 1RT, England
+44 1482 210377
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  • Excellent47%
  • Very good27%
  • Average14%
  • Poor5%
  • Terrible7%
Travellers talk about
“steak” (19 reviews)
“whitebait” (3 reviews)
“potatoes” (9 reviews)
Closed Now
Italian, Seafood, Vegetarian Friendly, Gluten Free Options
££ - £££
Market Place, Lowgate, Kingston-upon-Hull HU1 1RT, England
All Details
Write a ReviewReviews (178)
Traveller rating
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1 - 10 of 177 reviews

Reviewed 6 April 2018

Visited mid week with my husband while travelling for work. Not familiar with Hull - Paulo's was recommended to us by people in a pub round the corner. Had a drink first in the bar area. Very nice lay out. Our orders were taken when...More

1  Thank holifan2
Reviewed 12 March 2018

The venue is really nicely done. The food was mediocre and way over-priced. Pasta dished seemed ok but T Bone steaks where thinly cut and frankly not worth half of what they are charging. Potatoes arrived when the main courses where finished. Vegetables never did...More

Thank Alison K
Reviewed 28 January 2018 via mobile

10 of us out last Friday, been going to OCH for almost 20 yrs and it has always been a great restaurant with a chilled vibe and great food. All meals were absolutely delicious and my out of town colleagues said they would travel back...More

Thank Nick C
Reviewed 30 December 2017

I had a Caprese salad, minestrone soup, and a spinach side. The soup was ok but the salad was really poor. The leaves were off and so was the mozzarella. It is difficult for restaurants to get hold of fresh mozzarella but this supermarket stuff...More

Thank Andy B
PaolosCustomHouse, Manager at Old Custom House, responded to this reviewResponded 1 January 2018

We have a weekly delivery of a large amount of mozzarella cheese from an international Italian food supplier, it is not difficult to get hold of in any way shape or form so I can guarantee that your cheese was not on the turn as...More

Reviewed 22 December 2017

very good food and service from start to finish all types of food eaten and everybody happy full and contented

Thank John S
Reviewed 17 December 2017

Party of fourteen for a works Christmas night out. All chose from the 3 course Christmas menu and wasn't disappointed. Good choice of starters and mains, all arrived hot and nobody was left waiting. Choice of sweets followed by coffee and chocolate mints. Overall food...More

Thank Steven C
Reviewed 10 December 2017 via mobile

Pre Christmas meal for seven of us. Service was excellent and the food was also very good. Will visit again!!!

Thank PaulandShirls
Reviewed 25 November 2017

This is an old favourite of mine but I ate there last night for the first time in a while. whilst the food was up to the usual standard the Moretti they served me was off. I advised of this and even though I wasn't...More

Thank tomaitchison
Reviewed 10 November 2017

We first visited this restaurant in September for lunch, as we were coming back for a conference in November we said we would return and we did, booked in advance this time, always advised in my view. We had two courses each and could not...More

Thank Eddie T
Reviewed 17 October 2017

This is a good Italian restaurant. We were looking for a restaurant on a Thursday night in the old town and mid evening but all seemed quiet if not deserted. However the Old Custom House had a number of other clients so it seemed ok....More

Thank Jim T
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Questions & Answers
29 April 2016|
Response from PaolosCustomHouse | Property representative |
Good afternoon and thank you for contacting us, it is always recommended that you do book in advance. The best way to do this is by calling us on 01482 210377.
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$8 - US$29
Lunch, Dinner
Restaurant features
Seating, Waitstaff, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Reservations, Accepts Credit Cards
Good for
Groups, Special Occasion Dining, Romantic, Child-friendly, Business meetings
Open Hours
12:00 - 14:45
18:00 - 21:45
12:00 - 14:45
18:00 - 21:45
12:00 - 14:45
18:00 - 21:45
12:00 - 14:45
18:00 - 21:45
12:00 - 14:45
18:00 - 21:45
18:30 - 21:45
Location and Contact Information
  • Address: Market Place, Lowgate, Kingston-upon-Hull HU1 1RT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Yorkshire  >  East Riding of Yorkshire  >  Kingston-upon-Hull
  • Phone Number: +44 1482 210377
Family run Italian restaurant in the heart of Hulls historic old town
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