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Goldcrest

££ - £££, British,
Plimsoll Way | Victoria Dock, Kingston-upon-Hull HU9 1PW, England
+44 1482 229505
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Overview
  • Excellent30%
  • Very good19%
  • Average14%
  • Poor16%
  • Terrible21%
Travellers talk about
“scampi” (11 reviews)
“liver” (3 reviews)
“peas” (7 reviews)
Closed Now
All hours
CUISINES
Bar, British, Pub, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Plimsoll Way | Victoria Dock, Kingston-upon-Hull HU9 1PW, England
All Details
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Reviews (217)
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11 - 20 of 216 reviews

Reviewed 4 July 2017

Service terrible , queue out of the door at the bar, waited an hour for food . Rang to book a table the day before and was told they were too busy too take a booking and to ring back the next day. Rang the...More

1  Thank debs192
Jack D, General Manager at Goldcrest, responded to this reviewResponded 7 July 2017

Hi Debs, Thank you for writing this review. I am very sorry to hear of your, below par, visit to us at The Goldcrest. I consider this to be really poor and would like to find out more if you don't mind? Could you please...More

Reviewed 27 June 2017 via mobile

The pub appearance is very good and service was ok due to it not been very busy. Ordered 2 Lamb meals and Liver and bacon plus 2 children's meals, we waited a while for the meals to arrive considering the amount of people in the...More

Thank Geoff667
Jack D, General Manager at Goldcrest, responded to this reviewResponded 7 July 2017

Good evening Geoff, Thank you for taking the time to give us feedback regarding your most recent visit. I would like to apologise for the poor quality of food. The food you received is far from our usual high standard and I have already spoken...More

Reviewed 26 May 2017 via mobile

Slow service pub very messy one member of staff on glasses everywhere waited over a hour for food when it finally got her it was cold so had to return straight away very messy presentation waste of time and moneyMore

Thank Kelsey R
Jack D, General Manager at Goldcrest, responded to this reviewResponded 15 June 2017

Hello Kelsey, We are very sorry to hear that the service and food quality was below our usual high standard. We would like to investigate this matter further so if you wouldn't mind, could you possibly contact us via email at goldcrest.hull@marstons.co.uk. We will look...More

Reviewed 26 May 2017

I gave 2 stars for good, friendly service and the general appearance of the pub - which is clean and attractive. The main thing that lets down the Goldcrest is the food - all microwaved ready meals. Maybe that is what most customers want but...More

Thank Andrea B
Jack D, General Manager at Goldcrest, responded to this reviewResponded 15 June 2017

Hello Andrea, I am sorry to hear that you were disappointed by the quality of the food when you visited recently. Could you please email us at goldcrest.hull@marstons.co.uk so that we can look into this further for you. On the other hand, it is great...More

Reviewed 11 May 2017

We visited a couple of weeks ago, one of many visits, me my husband and 3 year old daughter, me and my husband tend to order the same thing as up until this visit its a lovely meal, we ordered our daughter a kids meal,...More

Thank Haylz E
Jack D, General Manager at Goldcrest, responded to this reviewResponded 15 June 2017

Hello, I am sorry to hear that you left disappointed when you recently visited The Goldcrest. Please send an email over to goldcrest.hull@marstons.co.uk and I will look in to this for you. Kind regards Jack

Reviewed 1 May 2017 via mobile

Not very impressed The Pub is a decorated nice and has seats outside which on a sunny day is enjoyable The food is Pub food that is all microwaved The staff are not motivated at all. So slow It took an age to get served...More

1  Thank David D
Jack D, General Manager at Goldcrest, responded to this reviewResponded 15 June 2017

Hello David, I am disheartened to hear that you received poor service when you last visited The Goldcrest. We are always looking to improve and take all customer feedback seriously. I would like to resolve this matter for you so could you possibly send an...More

Reviewed 25 April 2017 via mobile

Went as a family of 10 for tea tonight as it is the daughters birthday... 6 adults & 4 children... been many times before & always enjoy the food & service...tonight the food & service was good but had to take one of my grandsons...More

Thank Lisa Fee W
Jack D, General Manager at Goldcrest, responded to this reviewResponded 15 June 2017

Hello Lisa, I would like to apologise for the cleanliness (and smell) of the customer toilets when you visited. I am aware the disabled toilet/baby changing facilities were an issue and got in contact with the relevant supplier straight away. Thank you for getting in...More

Reviewed 16 April 2017 via mobile

On our visit we were given half an hour waiting time on food which is fair enough for the easter weekend i wouldnt expect anything less. We ordered 3 sunday dinners, 2 beef and 1 half roast chicken. The beef was very dry, the vegetables...More

Thank Charlotte F
Jack D, General Manager at Goldcrest, responded to this reviewResponded 15 June 2017

Hello Charlotte, Thank you for your feedback. I would like to apologise for the lack of food quality you received when you visited. I have spoken to the kitchen team regarding all food quality and have carried out re-training where necessary. There is no excuse...More

Reviewed 11 April 2017

Typical Marstons Two For One - Chef here cooks well and the quality is consistent. Great value with the food offers means two can eat here well, with a drink, for well under £20 - better than a take-away. Particularly good home-made burgers and the...More

2  Thank Martin G
Jack D, General Manager at Goldcrest, responded to this reviewResponded 15 June 2017

Hello Martin, It is great to hear that you received great food and service when you visited. Thank you for your extremely kind words. We look forward to welcoming you again soon! Kind regards, Jack

Reviewed 26 March 2017 via mobile

Came today with my family for food as a Mother's Day get together from start to finish service from our waitress was excellent couldn't do enough for us. Food came out quick and was very tasty will definitely be returning and recommending to friends and...More

Thank Amy M
Jack D, General Manager at Goldcrest, responded to this reviewResponded 15 June 2017

Hello Amy, Thank you for getting in contact! It is fantastic to hear of your recent visit to our pub. I have passed your kind words on to the rest of the team. We look forward to seeing you again soon! Kind regards, Jack

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Questions & Answers
wsgalloway
4 March 2017|
Answer
Response from brian o | Reviewed this property |
It's best to it also depends on what day you wish to go
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$7 - US$24
Cuisine
Meals
Drinks, Lunch
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Kids, Groups, Child-friendly
Open Hours
Sunday
11:30 - 23:00
Monday
11:30 - 23:00
Tuesday
11:30 - 23:00
Wednesday
11:30 - 23:00
Thursday
11:30 - 23:00
Friday
11:30 - 23:00
Saturday
11:30 - 23:00
Location and Contact Information
  • Address: Plimsoll Way | Victoria Dock, Kingston-upon-Hull HU9 1PW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Yorkshire  >  East Riding of Yorkshire  >  Kingston-upon-Hull
  • Phone Number: +44 1482 229505
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