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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£5 - £50
CUISINES
Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (308)
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LanguageEnglish
Traveller rating
221
50
14
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All reviews burger beef roast dinner the pub great range of beers guest ales fantastic pub lovely food comedy landlord everards
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Reviewed 15 February 2024

Another great night at the Black Horse - 2 excellent comedy gigs (Tony Slattery, Jack Campbell), good atmosphere and very good beer. Didn’t eat tonight but food has previously been top notch for the price.

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2024 via mobile

Coleen , Freya,Sam,Lucy What an awesome bunch of staff I was made very welcome… did not have to leave my seat to go to the bar … well done everyone

Date of visit: February 2024
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Reviewed 11 February 2024 via mobile

Had Sunday lunch at The Black Horse today and it was very disappointing. My roast, while basically tasty, had 1 roast potato, (a lady on the next table didn't get any) 1 slice of grisly beef and a globulus lump of mushy, inedible veg. I...did get 3 pigs in blankets but that was because my vegetarian family members had them on their plates! They didn't send them back because it was so busy and we had already waited quite a while. My grandson a very nice burger so not all bad.More

Date of visit: February 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 February 2024

Our family have been having Sunday dinner at this establishment for a good few years, for familiarity as my Father-in-law who sadly has Dementia and Alzheimer's disease it was something still vaguely familiar to him and up untill oct/Nov last year always had a great...time with the staff....but food quality, special dietary requirements ( because of terminal cancer) has disappeared requests for soft, rather than Al dented vegetables or even cold have become the normal, food is over priced for portions delivered coffee always cold, numerous guests have joined us on many occasions and agreed quality was suddenly very poor.....no refunds for food that was beyond sub-standard etc ....when on our last visit Colleen the manager lied saying no-one new of our allergies, requirements (hot food and drinks) or our medical conditions which is a blatant lie, left our numer for Alan or Sarah to ring but over two weeks on not heard a thing....Colleen was shouting and acting so unreasonably infront of all of the customers l asked her if we could talk calmly out side but got nowhere so we decided to leave hoping Alan would ring out of curiosity but he didn't....Needless to say won't be returning never experienced such unprofessionalism and out right lieing AVOID its gone downhill and very over priced my Father-in-law was very upset after we left was heartbreaking to see him cry 😢More

Date of visit: January 2024
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Reviewed 16 September 2023

Terrible service, bad attitude from their general manager. Visited this pub with family on one of their advertised special events. Booked our table for 12 people months before. Advert said until 6pm. We arrived early for our booking at 5.30, then we were asked to...make our order quickly as the kitchen was closing. We were calling family members still on route to make their order on the phone. We made our first order,then were asked to change it due to limited portions. In the end we were asked to change our order 3 times. The limited menu left us making choices for what we they had left in the kitchen. When it came out it was wrong and some got sent back. The food was poor. They even tried to hide some pork under some beef to bulk out the meal. Good luck if you have an intolerance or avoid certain meats for religious reasons. When we asked to speak to the manager her attitude was disgusting. She wouldn’t take any ownership for issues we raised, instead she threatened us with the police if we didn’t pay for our meal. We did pay, and in full. Have since been informed were barred. Maybe they should learn some basics, ask large parties to order in advance, check stock levels before your special events, and own up to your mistakes. Good luck with your new manager, she’ll run it into the ground.More

Date of visit: June 2023
Helpful?7  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2023

Twelve of us visited for Father’s Day .We booked for 5.30 but were told at 5.20 that the kitchen was closing even though it was advertised until 6pm. Orders were a nightmare with many items not available. We then asked to see the manager who...appeared 15 minutes later in a very aggressive manner. There was then a heated exchange which included her telling us we would all be barred. The owners were not present but I contacted Allan on social media for a response and subsequently wrote them a detailed letter, 3 months later I am still awaiting a response! I have not entered the premises since but my stepson has just informed me he is at the pub and has been barred . For an organisation with a good customer service reputation this is just a total embarrassment!More

Date of visit: June 2023
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aylestone Black-Horse, General Manager at The Black Horse, responded to this reviewResponded 20 October 2023

I've waited to reply as I HAVE emailed you a couple of times to try and resolve this, but you haven't replied, so, Ill reply on here. For those reading my reply, I have the benefit of CCTV with sound, staff investigations from the day...More

Reviewed 27 August 2023

Charming, rustic traditional pub just outside of Leicester city centre, distinguished by a spacious and comfortable beer garden. I visited the pub on the first day of their "Summer Beer Festival", which essentially meant a larger than usual cask ale and cider range, and a...barbecue in the evening. I arrived early in the afternoon when it wasn't too busy, but by the time I left (around 5 pm), it had become quite busy. Service was friendly, the fish cakes I had were quite good and not too pricey, and the atmosphere was pleasant and relaxing. Some nice beers, too.More

Date of visit: August 2023
Helpful?
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Reviewed 20 August 2023

This place is absolutely disgusting, you have a landlord/manager that likes to shout in womens faces, taking full drinks away and tipping it on the floor in front of the woman, you also have a bbq with a lady cross contaminating food, raw products touching...cooked products, not handling food in a correct way, and then serving raw sausage to guests, overall the place is awful, i advise everybody to avoid.More

Date of visit: August 2023
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2023

First time staying in the Leicester area for work . I had the fish and chips and it was lovely staff are friendly . Its a comfortable place . Clean and tidy

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 June 2023

Lovely food has always, friendly stuff. Never had a bad meal there and that’s a bonus you can take your dog. But today I was so Thankful ,a day like today, I’d forgotten to use deodorant , went toilet and there it was. Thank you...so muchMore

Date of visit: June 2023
Helpful?
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Reviewed 19 April 2023

First of all I would like to say that the 1 star is for the Landlord. The following incident occurred last December and I have had to wait until I have calmed down after being treated like a scumbag, liar and thief by the landlord...in front of other customers. The staff that work behind the bar have always been lovely, polite and helpful. We used to go to the pub at least once a week with friends until we attended the Christmas quiz with some friends. After arriving at the pub, we were told that there was no record of us having booked for the quiz, but the managed to sort a table for us and that was fine. To cut a long story short we ended up coming 3rd , which was a shock and we did not expect to come anywhere. The landlady walked past our table and threw the £20 prize down on the table without so much as a well done or did you enjoy that, she was not a happy bunny. Moments later a member of the bar staff had been sent over by the landlord to ask for our entrance money which had been paid for back in October on the day of booking. The landlord then came over and asked for a receipt, we did not have a receipt as it had been booked in October and assumed everything was OK. The landlord said there was no record of a booking and therefore no record of a payment. He then went on to say that he would look again to see if he could find a record of the booking etc. stating that the only other explanation would be that whoever had taken the booking had pocketed the money (he said that it had happened before in the past so he could not discount it). Minutes later he came back and said there was o record so we need to pay, so we gave back the £20 winnings as it was getting embarrassing, he would not listen to reason that we had booked and paid already. All this for £3 a head. Why on earth would I try to not pay a poxy price like that, after each couple had spent £50 on 2 rounds each. The landlord just had one vision that we had ripped him off, basically we were treated like liars and thieves. The following morning, my sister in law received a telephone call from the landlord to inform her that he had indeed found our booking, he did not admit to finding the money, just the booking. Even after that he did not offer an apology, he just said he was not happy as we had been abusive towards him… That just about sums him up, we tried to argue our point as he was wrong, then after he even discovered we were right and telling the truth he still thought he was right and we were wrong. Needless to say we will not be visiting the establishment again as I will not be putting a penny more into his pocket.More

Date of visit: December 2022
Helpful?6  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aylestone Black-Horse, General Manager at The Black Horse, responded to this reviewResponded 30 May 2023

Hi. I see this was put on some weeks ago, to be fair we dont really look at TA reviews so apologies for the delay. Rather than argue the facts, which ours differ somewhat from yours, ill offer this as a compromise. BUT FIRST, we...More

Reviewed 14 April 2023 via mobile

Fantastic pub with comedy venue upstairs. Wonderful friendly staff, enthusiastic landlord, quirky decor, lovely atmosphere and the food looked epic. Thoroughly recommended. We will definitely be back to sample the mighty burgers.

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2023

A lovely meal, great range of beers and the highlight of the night; The Laughter Loft - an amazing and intimate comedy club. Brilliantly set up where you get a host and 3 excellent and varied acts, pre-ordered drinks delivered at the intervals - what’s...not to love! Cannot recommend highly enough and will definitely be back.More

Date of visit: April 2023
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Reviewed 4 April 2023

Great pub lunch here the young lady Freya who was more than helpful whilst we were ordering drinks and lunch exceptionally friendly and chatty will definitely return

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2023

Fantastic food. Wonderful service from Freya, she made us feel very welcome. Highly recommended, local pub

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jackie O
1 November 2018|
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Response from viempar | Reviewed this property |
You can do either, today we just turned up and there was plenty of space.
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THE BLACK HORSE, Leicester - 65 Narrow Ln - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about The Black Horse

The Black Horse is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5