Heavenly Desserts - Liverpool

Heavenly Desserts - Liverpool

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+44 151 345 4160+ Add website
Hours
Sun
10:00 - 0:00
Mon
10:00 - 0:00
Tue
10:00 - 0:00
Wed
10:00 - 0:00
Thu
10:00 - 0:00
Fri
10:00 - 1:30
Sat
10:00 - 1:30
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Ratings and reviews
3.5
3.5 of 5 bubbles

RATINGS
Food
3.9 of 5 bubbles
Service
3.7 of 5 bubbles
Value
3.6 of 5 bubbles
Atmosphere
3.4 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
CUISINES
British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
FEATURES
Delivery, Takeout, Reservations, Seating, Wheelchair Accessible, Table Service
Does this restaurant offer free wifi?
About
Heavenly Desserts is a luxury dessert restaurant serving delicious desserts ranging from hand-crafted crepes, waffles, cookie dough and some of the finest gelato you'll ever taste. The home of luxury desserts.
CUISINES
British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
FEATURES
Delivery, Takeout, Reservations, Seating, Wheelchair Accessible, Table Service
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3.5
3.5 of 5 bubbles257 reviews
Excellent
108
Very good
37
Average
20
Poor
20
Terrible
73
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Victoria
Liverpool13 contributions
4.0 of 5 bubbles
Jul 2020 none
The desserts and milkshakes were lovely, we were seated straight away and our order was taken quickly after being seated and the food came quickly, very fast service, mind you we came at about 10pm so it may be busier during the day. The prices are decent and so are the portion sizes. Staff are nice, overall a nice place to go to :)
Written 22 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anisats
Milton Keynes368 contributions
3.0 of 5 bubbles
Sept 2021 family
We visited on a Thursday afternoon and it wasn’t busy. We quickly got seated and orders placed. The coffees came out quickly, however no spoons to stir the milk and no sugar! Never mind, we didn’t need sugar so it was ok. The desserts came out in about 15 mins and we really enjoyed them. The kunfah is to die for. The milk cake with rose and pistachio melted in the mouth. The menu is good and so is the food. But what really fails this place is the staff. They need more training in customer service. We were not greeted when we arrived, no bye byes when we left. Although the lady serving us was quite effective but don’t think we ever saw her smiling once. The other lady behind the counter looked miserable as ever. We were not asked if we liked our food or if we needed anything more. The only reason I have marked this place 3 stars is the food and only food but based on customer service it would be 0 stars.
Written 2 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sellest
Bushey4951 contributions
4.0 of 5 bubbles
Jul 2021 none
Came here with my partner and son and we each had a milkshake ( Berrry – Chocolate and Strawberry respectively) which were £4.90 each. We ordered at the till and then sat outside for our shakes to be delivered which arrived fairly swiftly. The shakes themselves were delicious, really thick and creamy – the Berry one was the best.
Written 26 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kimberly L
Liverpool30 contributions
1.0 of 5 bubbles
Mar 2020 none
I'm honestly shocked that Heavenly Desserts has such great reviews, and quite frankly, that it's still open. The restaurant is packed so tightly with tables and chairs that you don't even have room to move your arms without bumping the person sitting next to you. The service is slow, unfriendly and leaves much to be desired. The server messed up both of our orders; once bringing out the wrong cake and then forgetting to add ice cream to the second dessert. When we mentioned this, we were met with sighs and eye rolls. The cheesecake was the blandest I have ever tasted and had I not ended up taking the food to go due to the chaotic atmosphere, I would have demanded a refund. The costs are insulting based on the quality of food and service and I will absolutely not be returning.
Written 25 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jyssikins
1 contribution
1.0 of 5 bubbles
Jan 2020 none
So we arrived at around 11:15; knowing that the place closed at 12. We were seated and given menus, it took a little while for anyone to come over and take our drinks order but nothing mad, our dessert order was taken shortly after this, it took about 15/20 mins for 3 of the 4 drinks to come out then another 5/10 mins for the last one to come out. At around 11:50 our bill was dropped on the table, still no sign of any food, and then at 11:58 the first of the 4 desserts came out, by the time the second dessert had hit the table we were told that "we know your food took a long time to come out, but we close at 12 so you'll need to be out in 10 minutes" baring in mind that 2 other meals hadn't even come out of the kitchen yet. When we spoke to the manager she explained that she only had the staff until 12:30 so we had to be out before then, as we kept speaking the time we could stay got longer (from 10 past, to 20 past to then half past 12) all in all it was just a massive sh*t-show, we ordered 45/30 mins and told to leave before we'd even eaten. I wouldn't go back even if someone paid me, we'd all just finished work and fancied a treat but never again, not there.
Written 29 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Albatol
Liverpool11 contributions
2.0 of 5 bubbles
Feb 2020 solo
The desserts are very delicious but when they change the menu they also reduced the quantity, they start to give in smaller plates. (Anyways desserts are delicious and expensive) (Staff are not polite and unprofessional) I have been for several times every time I been there one of the staff spilled the drink on the people. I asked for a cappuccino and I’ve been served with a hot chocolate, then the waiter had to change it, she brought the coffee, she spilled it on my coat which was in the chair in front of me thanks god there wasn’t anybody setting in the chair. This place is very good but the staff make it the worst in Liverpool
Written 12 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kevinblower
5 contributions
1.0 of 5 bubbles
Jan 2020 none
Took friends to this establishment after finding out they did Vegan deserts. Got there and were seated straight away (a good start) the menus were quite extensive so it took us some time to decide. We placed our orders and chatted as the atmosphere was quite nice in there. 1 desert came but no cutlery and incomplete so we had to ask for a spoon and the missing item (the waiter said he would have to check!) he came back with the spoon and the missing Gelato. A few minutes later 2 more deserts 1 with cutlery 1 without we asked for the spoon and waited, asked again and waited again then asked a third time before the spoon was given. By this time the table next to us were given our other 2 (vegan) deserts but they were not aware so started them! We asked once again for the other deserts and at this point the staff realised the error. They did apologise and had to prepare the deserts again for our friends. (by this time 3 deserts were eaten as it had taken so long). Once our friends deserts arrived the waiters were insisting on clearing our table (this is impolite while people are eating and the staff should be aware of this etiquette). My son ventured to the toiled now and came back saying the toilets were in a terrible state! I followed on and they were in a bad state and the 'check sheet' had not been signed since 1pm that day (it was now 8pm!) I advised the staff the state of the toilet and they went to sort it immediately. We got the bill and went to pay. I did explained to the manager about our problems and she apologised and gave us a discount of our bill. The staff could not apologise enough for the experience we had (and to be fair the staff were lovely). I doubt we would be trying this place again and would advise all to read all reviews before choosing somewhere new to eat.
Written 26 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

becky Jane M
1 contribution
1.0 of 5 bubbles
Mar 2020 friends
Came here as I was told The gluten free option was excellent. I was very disappointed. We all Ordered, my Friends food came and they began to eat as They didn’t want it to get cold. (Warm waffles) The waitress then came Over to me after around 5 minuets of waiting And said “ oh we haven’t got any gluten free waffle mix,do you want one of those “ (pointing to my friends gluten free brownie.) I didn’t,I wanted a Waffle and the fact that they had waited until the entire party had began their desserts until to tell me is absolutely horrendous customer service. No apology ,no offer of making my Coffee for free as I then had to sit and watch my friends eat Their deserts. I would NEVER Recommend this place to Any one
Written 1 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bolton
Liverpool1 contribution
1.0 of 5 bubbles
Nov 2020 couples
We ordered a takeaway and chose the cookie dough which online is a large portion. It was a small cookie (smaller than the one you can get from subway) drizzled with chocolate on and they charged £8.60! When i rung up they refused to refund claiming no manager. Disgusting. Do not order from here. In these times they are taking money from people and not delivering the quality of food or service.
Written 26 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Eve H
1 contribution
2.0 of 5 bubbles
May 2020 friends
Ordered on deliveroo, got a fudge cake and custard however I was very disappointed when I received my desert in a plastic tupplewear with the fudge cake drowned in custard. The custard was all brown, and the cake was soggy and falling apart as it had clearly been in there for some time. I was not able to enjoy the desert because it was a box of mush by the time I received it. I suggest you put them in separate boxes next time like they would be separated in the restaurant. I will not be ordering again.
Written 9 May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Saffah
Liverpool41 contributions
2.0 of 5 bubbles
Aug 2020 none
I’ve been coming here for the past few years and customer service has never been great, but I had the worst experience because of a server named Limu. When seating us, she chucked the menus onto the table. She didn’t tell us that customers are only allowed to stay for 40 minutes after you order. Later on, she stormed over to our table, threw the receipt down and rudely stated that we need to leave due to their policy as "we had been there for 56 minutes". I had no problem in having to leave, but the manner in which she spoke to us was incredibly rude. She had another server waiting nearby with cleaning equipment. When we went to pay, she snapped “what did you eat” and then didn’t speak for the rest of the transaction. Also, portion sizes seem to have gotten smaller but prices have remained the same. I absolutely love the desserts here but they really need to sort out their staff’s attitude as it is a disgrace. The toilets were also really gross- they looked dirty, it smelled bad and the flush wasn’t working.
Written 19 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aya E
5 contributions
1.0 of 5 bubbles
Aug 2020 family
I used to visit every time we come to liverpool but this time is horrible experience. I ordered crepe with nutella sauce WITHOUT STARWBERRY SAUCE after I got the receipt I found it waffles went back to the till to confirm I ordered crepe she insisted that I ordered waffles and said can't change so I ordered another crepe. I waited 45 minutes to get the order done they scooped the ice cream 1st thing so it melted I insisted to change it as it stayed 30 minutes in the hot weather 😬 ( ice cream soup). I got my order both the waffles and crepe with the strawberry sauce and cold. Ah by the way within the 45 minutes waiting for my order more than 10 waffles has been served to other customers. So sad as it was our favourite dessert refuge😥
Written 23 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lyn A
1 contribution
1.0 of 5 bubbles
Jul 2020 friends
Dined in on 12/07/2020 around 11pm. Staff was not so approachable and the lady gave us drinks was rushed. When we asked to split up the note she told us to go to the till instead which we did and the lady there was rude. We are aware that the shop is closing soon and all of u are on a rush to get home but come on!! Maybe heavenly dessert should train their staff properly specially on hunting stress and quality of service . We were planning to go there for afternoon tea vut after the trial wr decided not to. I wont recommend this. There are better places than this one
Written 12 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amanda Cruxton
32 contributions
5.0 of 5 bubbles
Feb 2020 none
We visited on a very busy cold wet and windy Saturday afternoon. There were only tables left for 2 people and the place was extremely busy. There were plenty of staff and they were very helpful. This was our 1st visit and we were impressed with the very extensive menu, it was hard to choose. My husband had a Biscoff Cheesecake which came with icecream and was really tasty. I had the most amazing waffle which was a signature dessert with Nutella, nuts and Ferrero Rocher. It was quite honestly the best dessert I have ever had. The waffle was really fluffy and there was so much topping and icecream.... it was just gorgeous. The only criticisms would be there were quite a few serviettes strewn in between the tables on the floor. There were plenty of staff cleaning so I think it was a case of the fast turnover of customers and how close together the tables are they probably never saw them. I would go back again when visiting the area although my waistline probably wouldn't thank me for it.... LOL
Written 19 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Josh
1 contribution
1.0 of 5 bubbles
Feb 2021 couples
After picking up my order cookie dough and a chocolate fudge cake and custard I will never be ordering from this dessert place again. The cookie dough was burnt and was like an actual cookie and the fudge cake didn’t taste great. Food was very cold. I then contacted the restaurant to tell them about this and they expected me to the return with the order for me to show them. After 2 minutes on the phone the female who I was talking to rudely put the phone down. The restaurant didn’t even ask if I want a replacement or a refund. I will never be ordering from this restaurant again.
Written 7 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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HEAVENLY DESSERTS - LIVERPOOL - Central Liverpool - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

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