Hotel Chocolat Liverpool

Hotel Chocolat Liverpool

Someone from this business manages this listing.
Learn More
+44 151 708 8644+ Add website
Hours
Sun
11:00 - 17:00
Mon
9:30 - 20:00
Tue
9:30 - 20:00
Wed
9:30 - 20:00
Thu
9:30 - 20:00
Fri
9:30 - 20:00
Sat
9:30 - 19:00
Improve this listing
Ratings and reviews
4.0
4.0 of 5 bubbles

RATINGS
Food
3.9 of 5 bubbles
Service
4.0 of 5 bubbles
Value
3.8 of 5 bubbles
Atmosphere
4.3 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
CUISINES
Cafe
FEATURES
Takeout, Outdoor Seating, Seating, Wheelchair Accessible
Can a vegan person get a good meal at this restaurant?
About
About Hotel Chocolat Not all chocolate is created equal. Hotel Chocolat’s mission is to make the best on the planet, with three pillars as the foundation: authenticity, originality and ethics. Their recipes are made with more cacao, less sugar for a deeper, more satisfying taste, and they connect sustainable cacao agriculture with the hedonism of top-quality chocolate.
CUISINES
Cafe
FEATURES
Takeout, Outdoor Seating, Seating, Wheelchair Accessible
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
4.0
4.0 of 5 bubbles126 reviews
Excellent
57
Very good
36
Average
16
Poor
7
Terrible
10
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Neil K
Liverpool830368 contributions
5.0 of 5 bubbles
Dec 2020 friends
With Liverpool placed in tier 2 my twin brother Stephen and I jumped the train down to Liverpool city centre from Kirkby to visit some of the great pubs our beautiful city has to offer, we were heading O'Neill's Pub but decided to drop into Hotel Chocolat and what a great visit. I loved the look of this cafe ,cosy,lovely decor and furnishings, lots of seating options spread throughout this cafe both inside and outside looking out onto the busy and bustling shopping area ,just a really good cafe to chill out in. We gave our details of name and phone number to assist with the governments track and trace system and then sanitised our hands, we were allocated a table and walking in and smelling the delightful chocolate aroma I could feel the pounds piling on ,we both ordered a hot chocolate 🍫 each,what more could you say than wow ,absolutely delicious 😋, one of the best chocolate drinks ☕ I've tasted in the UK, thick,not over sweet and served steaming hot ,superb,it was just so good being in such a wonderful cafe enjoying a quality hot chocolate 😀. We really enjoyed our hot chocolate drinks in here ,we even purchased some white chocolates and some liquors before we moved on and for a first time visit to Hotel Chocolat we were totally impressed. Hotel Chocolat is easy to locate in Liverpool One along Peters Arcade . Opening hours are; Monday to Saturday, 9.30am till 7pm. Sunday, 11am till 5pm. A wonderful cafe,if your in the area most definitely well worth checking out.
Written 24 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lexi B
Conwy County82 contributions
5.0 of 5 bubbles
May 2021 couples
First time out and about in a long time (you’re probably familiar as to why) and needed a little refuel. We only ordered hot chocolate - 70% dark for my husband and 50% milk for me. Both with the most amazing chocolate whipped cream we have ever had. I don’t think any other hot chocolate is going to come close to this. So rich and…chocolatey! Made the mistake of ordering large rather than small. But that’s ok, we didn’t need to have dinner! Staff at the counter were friendly and efficient.
Written 5 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

The_Lennon_Family
Crewe130 contributions
3.0 of 5 bubbles
Nov 2022 family
My daughter and I called in to the Hotel Chocolat cafe in Liverpool for a hot drink and and an ice cream sundae at the end of a busy day shopping. We opted for a hot chocolate and the chocolate cherry ice cream sundae . As a VIP member we benefitted from a small discount from the bill, which is always welcome. The hot chocolate and the ice cream were both lovely. We asked for a glass of tap water for afterwards, to clear our palates. The cafe area could do with a refurb, but it was fine for a quick drink and ice cream . It was near closing time so we didn’t have time to look at the chocolate shop, We enjoyed our refreshments and would revisit in the future.
Written 18 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Monet W
Hampshire2 contributions
5.0 of 5 bubbles
Feb 2020 none
While visiting my son in Liverpool, we stopped for a hot chocolate early Monday evening on February 17th. I was really appreciative of the excellent customer service we received! The staff were very welcoming, friendly and helpful. The mint hot chocolate with coconut milk was delicious! This all made for a nice experience and I would definitely recommend this place to others. Thank you:)
Written 19 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Neil K
Liverpool830368 contributions
5.0 of 5 bubbles
Jul 2021 friends
Wandering around this part of town my twin brother Stephen and I decided to drop into Hotel Chocolat and what another great visit we had. Love the look of this cafe ,lovely decor and furnishings, goodies on offer well displayed and staff warm, welcoming and friendly, we track and traced and sanitised our hands and sat outside, a very pleasant member of staff took our order ofva hot chocolate with whipped cream, served really hot,we kicked back, chilled out and planned out the day ahead while sipping our chocolate drinks. My chocolate drink was amazing, knew it would be ,so delicious, tasty and from the first sip till the last sup consistent, best chocolate drink in town in my opinion. We both really enjoyed our chocolate drinks in here before we moved on and as on every other visit to Hotel Chocolate we had a great time. Hotel Chocolate is easy to locate on Peter's Arcade. Opening hours are; Monday to Friday, 9.30am till 8pm. Saturday, 9.30am till 7pm. Sunday, 11am till 5pm. A wonderful cafe,highly recommend you visit if you're in the area.
Written 16 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Neil K
Liverpool830368 contributions
5.0 of 5 bubbles
Feb 2023 friends
My twin brother Stephen were in Liverpool City Centre bright and early on a bitterly cold Thursday morning and as we were heading to The Captain Alexander Pub we decided to drop into Hotel Chocolat for a warming drink and what a nice time we had. This is a wonderful looking cafe/shop ,interior is warm ,sumptuous and inviting ,great decor and furnishings plus seating options especially outside looking out onto the busy and bustling shopping streets around Hotel Chocolat. We ordered a hot chocolate each ,these were served steaming hot ,we sat outside were we planned out the day ahead while sipping outer delicious chocolate drinks which I must say were amazing ,so tasty ,so consistent and so warming on a cold morning . We really enjoyed our chocolate drinks here before we moved on and as on every previous visit to here we had a great time. Hotel Chocolat is easy to locate on Peters Arcade . Opening hours are; Monday to Friday,9.39am till 8pm. Saturday,&.30am till 7pm. Sunday,11am till 5pm. Well worth checking out if you're in the area.
Written 10 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John W
Douglas2289 contributions
3.0 of 5 bubbles
Mar 2022 friends
4 large drinking chocolates with cream. One an almond milk. Excellent. Except, as you try to spoon out the whipped cream it sinks and the chocolate overflows, on the mug, handle, your fingers, clothes.
Written 5 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Yvonne J
3 contributions
1.0 of 5 bubbles
Aug 2021 family
Visited today one person taking coffee orders one person tidying the counter. There were other staff in the back of the store but no one else trying to reduce the queue. The system is far too slow. If time management visited they would have a field day. I am not blaming the staff but where is the manager? Who is looking at the method and systems?
Written 26 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lee
Liverpool695 contributions
4.0 of 5 bubbles
Feb 2024 family
We visit here whenever we go to Liverpool. We absolutely adore the different flavours of hot chocolate, particularly the mint and hazelnut. The service is always excellent. The only reason that I am giving four stars is that the toilets are a bit small and not that easy to access.
Written 13 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Luma D
Abu Dhabi11 contributions
5.0 of 5 bubbles
Jul 2019 family
We loved everything about this place.. To start with, we unfortunately didn’t get the chance to dine in. Nevertheless, we roamed the shop for more than an hour to decide what to buy! We bought lots of gifts, and they were all loved. Absolute indulgence!
Written 1 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John W
Douglas2289 contributions
2.0 of 5 bubbles
Aug 2022 friends
Not only slow, it took 15 mins to get my order taken, then another 10 to make the drinks. No whipped topping. Hot chocolate and the caramel sundae ice cream were ok. Not spectacular. Only one girl staffing the counter.
Written 5 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Howard-Liverpool
Liverpool3317 contributions
5.0 of 5 bubbles
Oct 2020 none
Brilliant happy staff and was offered a free icecram !! How good is that and it was good. Then to the hot chocolate. It was ecellent but now what I was expecting. Not sure what I was expecting but whatever it was it was ace. Now feel decidedly fat - oh well !
Written 15 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Roni
Liverpool6 contributions
5.0 of 5 bubbles
Jun 2024 solo
Great service as always busy time but customer service never lets you down was served by Joel today and he was excellent 👌 Sophie and the girls were all very busy but still managed to be smiley and happy great bunch
Written 13 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Roni
Liverpool6 contributions
5.0 of 5 bubbles
Apr 2024 solo
Called in for my regular coffee fix as usual great service and lovely atmosphere Sophie and Lisa even more brilliant today as a spillage accord and the two of them got to work cleaning it up not the first time I’ve saw this but they just get on with it they are an asset to hotel chocolate and both 🌟 stars so welcoming and make the best coffee a real pleasure to see staff so welcoming
Written 16 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Roni
Liverpool6 contributions
1.0 of 5 bubbles
Feb 2024 solo
allways call in for my coffee rest after work lovely atmosphere and staff all friendly and professional Sophie your such a delight happy and always smiling you make a great cappuccino as well
Written 6 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-15 of 123
Best coffee and tea places
See all
Rococo Coffee House
££ - £££ · Cafe, British
Wake And Cate
££ - £££ · Cafe, Healthy
Bold Street Coffee
££ - £££ · Cafe, International, British
Key Lime Coffee
££ - £££ · Cafe, British
Coffee & Fandisha
££ - £££ · Cafe, British, Healthy
Cat Cafe Liverpool
££ - £££ · Cafe, British
92 Degrees
££ - £££ · Cafe
Framework Coffee
££ - £££ · Cafe, British
Bean There Coffee Shop
££ - £££ · Cafe, British
Unit 51
££ - £££ · Cafe, British, Contemporary
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

HOTEL CHOCOLAT LIVERPOOL - Central Liverpool - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

All Liverpool HotelsLiverpool Hotel DealsLast Minute Hotels in Liverpool
Things to Do
All Liverpool RestaurantsRestaurants near Hotel Chocolat Liverpool
FlightsHoliday RentalsTravel StoriesCruisesCar Hire