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Charlotte's Place

16 St. Matthews Road, London W5 3JT, England
+44 20 8567 7541
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  • Excellent52%
  • Very good28%
  • Average8%
  • Poor8%
  • Terrible4%
Travellers talk about
“potato soup” (4 reviews)
“veal cheeks” (4 reviews)
“mackerel” (6 reviews)
Closed Now
All hours
European, British, Vegetarian Friendly, Gluten Free Options
16 St. Matthews Road, London W5 3JT, England
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Reviews (357)
Traveller rating
Traveller type
Time of year

11 - 20 of 357 reviews

Reviewed 9 April 2017

Absolutely nothing was off limits, the service, response and satisfaction were second to none. Confirmation email was sent swiftly and there was plenty to get your teeth into. I look forward to another planned visit and the dessert I couldn't manage this time I look...More

Thank craigyboy688
Reviewed 19 March 2017

We are not 'young' and know the London Restaurant scene well. We have eaten a number of times at Charlottes's Place in the past. On each occasion it was memorable for the right reasons. So we were delighted to be taken there by close friends...More

Thank MartinandWendy
Anni V, Guest Relations Manager at Charlotte's Place, responded to this reviewResponded 24 March 2017

Dear MartinandWendy, Many thanks for your review. My name is Anni and I look after the marketing for Charlotte's - as a part of this I keep an eye on our online reviews. We are a small, independent business and rely heavily on the trust...More

Reviewed 18 March 2017 via mobile

We visited for the first time with our 30 something daughter and partner who had just moved into the area. The service was very attentive and friendly and the food and wine excellent. A gluten free menu was offered to my daughter as she had...More

Thank Dj8452
Reviewed 26 February 2017

I booked this restaurant for my husband's birthday lunch through Open Table, and had called on Friday to double check if the birthday request had gone through. The manager had even asked if I wanted a candle on the phone. However, when we arrived the...More

1  Thank Georgine L
Anni V, Guest Relations Manager at Charlotte's Place, responded to this reviewResponded 23 March 2017

Dear Georgine L, Thank you for your review although I am very sorry to hear you had a disappointing experience with us. I would appreciate the chance to find out more about your visit to Charlotte's Place. Please could you email me on marketing@charlottes.co.uk with...More

Reviewed 21 February 2017 via mobile

Excellent quality food,preparation and presentation. Very welcoming, attentive and friendly service. A firm West London favourite.

Thank ambrogio q
Reviewed 20 February 2017 via mobile

Lovely evening on Sunday night. Great value for money. For £30 you get v good three course meal. Good wine pairing. Service is a bit slow but you are in a residential neighbourhood so it's ok. Pumpkin soup w blue cheese is indeed a great...More

Thank Felix_lechat
Reviewed 20 February 2017 via mobile

After wanting to dine here for months we tried it out on my partner's birthday but had one of the worst restaurant experiences I've had in years. It seems this place is totally wound up it's own fundamental aperture and staff have an attitude problem....More

2  Thank pjnery
Anni V, Guest Relations Manager at Charlotte's Place, responded to this reviewResponded 24 March 2017

Dear pjnery, Many thanks for your review. My name is Anni and I look after the marketing for Charlotte's. I'm very sorry you had a bad experience with us during such a special day. I would appreciate being able to get in touch with you...More

Reviewed 16 February 2017 via mobile

I thought this restaurant was over rated and extremely over priced for what it was. Staff were pleasant, but the restaurant lacks any real ambience and atmosphere . I had soup for starters which was nice, beef cheek for main which was ok. The chocolate...More

Thank JetSetter1977
Anni V, Guest Relations Manager at Charlotte's Place, responded to this reviewResponded 24 March 2017

Dear JetSetter1977, Many thanks for your review. My name is Anni and I look after the marketing for Charlotte's - this includes keeping an eye on customer feedback and making sure that the restaurants take on board all comments we get. I am sorry you...More

Reviewed 15 February 2017

We went here for the first time after 18 months of saying we would after moving to the area. We were really pleased and a little disappointed we hadn't tried it sooner! We opted for the £30 early diner offer, which is a great deal...More

Thank KLH425
Reviewed 14 February 2017 via mobile

My partner and I have been going to another restaurant which is part of the same chain, so we decided to give their testing menu a try. The food was very nice, as well as the wines. Service was excellent, although not as warm as...More

Thank Isabella V
Nearby Restaurants
Santa Maria
619 reviews
.40 miles away
The Grove
127 reviews
.30 miles away
The Walpole
97 reviews
.42 miles away
Nearby Attractions
Mall Galleries
61 reviews
.39 miles away
London Transport Museum Depot
69 reviews
.71 miles away
Ealing Broadway Shopping Centre
63 reviews
.40 miles away
45 reviews
.49 miles away
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$39 - US$111
Lunch, Dinner
Restaurant features
Street Parking, Serves Alcohol, Free Wifi, Reservations, Seating, Waitstaff, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments
Dining Style
Casual Elegant
Good for
Local cuisine, Business meetings, Romantic, Special Occasion Dining
Open Hours
12:00 - 23:00
12:00 - 15:00
18:00 - 00:00
12:00 - 15:00
18:00 - 00:00
12:00 - 15:00
18:00 - 00:00
12:00 - 15:00
18:00 - 00:00
12:00 - 15:00
18:00 - 00:00
12:00 - 15:00
18:00 - 00:00
Location and Contact Information
  • Address: 16 St. Matthews Road, London W5 3JT, England
  • Public Transportation: Ealing Broadway Mainline and Underground (District & Central) Ealing Common Underground (Piccadilly & District)
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8567 7541
  • E-mail
Charlotte's Place is the home and heritage of Charlotte's Group, where we make every occasion special. The restaurant is set on the corner of peaceful and beautiful Ealing Common in a traditional Victorian shop premises, where for over 30 years we have been proud to offer fine British cooking and a warm welcome. Head Chef, Lee Cadden, has been behind the pass since early 2014. He has built up a reputation for creating high quality, seasonal dishes that delight loyal customers and new comers alike. We offer an A La Carte or Five Course Tasting Menu, 7 days a week, lunch and dinner. An Early Diner Offer can be enjoyed 5.30pm to 6.30pm daily. Our wine list, curated by Master Sommelier Matt Wilkin, provides over 150 carefully selected wines from around the world from some of the finest producers. PLEASE NOTE: Charlotte's Group is now an entirely cashless business. We accept payment by debit card, credit card, AMEX and Apple Pay.
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