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Ratings and reviews

#8,262 of 15,057 Restaurants in London
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£6 - £40
CUISINES
Bar, British
Meals
After-hours, Drinks
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features, about

Location and contact

Leicester Square / Shaftesbury Avenue
0.2 miles from Trafalgar Square
Reviews (755)
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Reviewed 29 September 2023

2nd Worst bar I’ve ever been to. Expensive, dead and rude staff. Do not recommend - avoid!! Photo taken at 10:30 on Friday night.

Date of visit: September 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 August 2023 via mobile

Entry was £5 on a Friday night. The lady at the admission desk was polite and friendly. Went up the stairs to find the place about two thirds empty at midnight. There wasn't a balance of male, female ratio. More males than females. The drinks...were v expensive compared to other nightclubs. The music played by the DJ wasn't anything special. The security staff were OK. The best thing about the club is that it has a good balcony which overlooks Leicester Square with good views. This venue has enormous potential but as others have said it's fairly "dead". It needs to modernise, it can do better, it's in an excellent location.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 July 2023

Ruby Blue was absolutely awful. The £5 entry per person was so unnecessary. The place was dead and everyone in there was very creepy. Would not recommend to anyone, especially girls in their 20s. Everything is overpriced for the poor experience you get in there....Myself and a friend didn’t even stay in there for one song. Absolutely appalling. I live in London myself and am embarrassed that there are places like Ruby Blue that label themselves as clubs and must rip off unsuspecting tourists daily.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 June 2023

expensive but its a must do at least once when your in London fab location over looking Leicester Square

Date of visit: March 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2023 via mobile

The 3 stars is based on the venue and entertainment. If it was just based on the comedy night, I will give it a five, but the venue was disgusting. It was meant to be at a different venue for the event changed the day...before, the venue is in bad need of been redecorated or as my partner said not down. The floor is really sticky. The walls could do with a paint, the whole place was just disgusting. However, the comedian was so funny and if it wasn’t for them I think I would have left.More

Date of visit: March 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2022 via mobile

I turned up in a suit,haven’t drunk alcohol,i had got a ticket to entry, and the security just didn’t let me in because i was alone…i was so many places in the world but this welcome is disgusting…just avoid this place…

Date of visit: December 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2022 via mobile

So rude and VIOLENT DOOR STAFF!!! My husband wanted to see a match of football, it was written « sport bar » so we started to stand in line. I was so chocked by the rudeness of the door staff! Especially the woman (the black woman with...the bob hairstyle)! She pushed me very agressively because apparently « I was on her way » she said. The only explanation I had! I didn’t understand at first because she caught me by my back! I almost felt. Then no excuses, she just wanted to have the final word, she started to scream… a real drama queen. Polite people just say « excuse me could you move?» for example, but NOBODY HAVE THE RIGHT TO HIT PEOPLE! She should be fired because there is no excuse for violence! find another job, alone with no people around there if she doesn’t stand humans. The man did’nt helped either. When I see the other reviews that’s always the same… pathetic. I’m going to FILE A COMPLAINT!More

Date of visit: November 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 November 2022

We turned up an hour before closing and they happily discounted the entry fee for us to get in which was nice, the staff were friendly, the venue wasn't busy but to be fair we only wanted a place to have a drink and listen...to some music. The place looked a bit worn, the glasses (plastic wine glasses) looked very battered. However for what we went for we enjoyed it, DJ played good music and took requests too, there's a balcony over looking Leicester square, which is a nice touch, but you can't bring your drinks outside, which is understandable but a bit of a shame as well. I think with a little TLC this place would be a lot nicer, but we'd go again if we ever wanted a late night drink in London.More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2022 via mobile

I went to Ruby Blue last night as part of a hen party, 18 ladies in total aged 25 - 60. We were attending the drag show which was good, and it’s such a shame that such good drag acts are working at such an...appalling venue. The drag show had 3 breaks and during the first break one of our party - “Lisa” - stepped outside for a cigarette. Given the circumstances (a quick cigarette in the break) all she took with her was her cigarettes and lighter. Unfortunately for Lisa, a bouncer on a power trip decided she couldn’t come back in because she was “too drunk”. The ridiculous thing is, she wasn’t that bad compared to at least 3 or 4 other girls on the hen do, but because they didn’t smoke, the power mad bouncer didn’t get a chance to pick on them. He decided to pick on Lisa simply for her mistake of stepping outside for a cigarette. When he refused her re-entry, Lisa asked him if she could go inside for her bag, phone, purse, house keys, coat and to tell us she was being kicked out and promised to come straight back out. He said no. Lisa asked if he or another member of staff could come and tell someone in the massive hen party in the VIP area of the drag show, that she was being refused entry so that one of us could bring her stuff out. His answer? “NO. YOU ARE A GROWN WOMAN, SORT YOUR OWN PROBLEMS OUT.” How exactly is she meant to do that? With no purse, money, phone etc? How is she meant to get home or alert us to her situation when you are physically preventing her from coming to tell us? She is too drunk to come in, but you are leaving her stranded outside on her own, with no way of getting out of that situation unless she starts talking to strangers and asking to borrow their phones? Or she has to just wait there for hours in the hopes someone comes and finds her? This as well coming from a venue that has posters everywhere saying “On a date that’s making you uncomfortable or feel unsafe? Ask for Angela”, and “spiking someone’s drink could get you placed on the sex offenders register” and “a smack on the bum is sexual assault”. The sheer hypocrisy of the way they try and promote themselves as being pro women’s safety, leaving a lone young woman in a vulnerable and dangerous position? It honestly makes my blood boil and I’m going to be taking steps to find out if they did anything illegal. Thankfully we noticed Lisa didn’t come back from the break and we went and found her before anything sinister happened because she was actually sober enough to realise that walking off was a bad idea. The next girl - you know, one who might have been spiked as per their fake concerned posters - might not be so lucky. When we got outside to Lisa she was tipsy but not incoherent. We asked the bouncer why she couldn’t come in, he said “she can’t even tell me where she is”. But she was able to tell us exactly where she was and what she was there for and explain that she had asked them to come and find us in the VIP area so we could give her her stuff. Does that sound like someone who “can’t even tell me where she is?” No. It was absolute rubbish. Then we asked to speak to a manager. He never came down. Just absolutely refused to engage with us whatsoever even though the person that asked to speak to him was my 57 year old aunt who hadn’t been drinking. So it wasn’t like she was handling it an obnoxious or drunk way. They completely fobbed us off and even lied about the managers name. At one point he was called Andrew and at another he was called Michael. Either way we never saw him. I wouldn’t want to show my face as the manager of such a disgraceful venue and such disgusting bouncers either though to be fair. I will be making enquiries to see if I can report this incident to any authorities, perhaps licensing at the council or something like that because they are actually placing vulnerable drunk women in dangerous situations with this behaviour. It is just completely unacceptable. Anyway, girls. This is a venue where the bouncers like picking on vulnerable drunk girls and get a kick out of waiting to see if she gets carted off by a rapist apparently, and the managers do nothing to curb their behaviour. THIS IS AN UNSAFE VENUE. DO NOT GO.More

Date of visit: October 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2022 via mobile

🚫AVOID RUBY BLUE IN LEICESTER SQUARE. PLEASE SHARE! 🚫 I'm gutted to have to post this but I've given RUBY BLUE Ruby Blue Bar - Leicester Square THREE WHOLE WEEKS to respond to our complaint. On Tues 21st June, myself and 5 friends decided to...go to Ruby Blue for some cocktails after the GINA YASHERE show. This was a huge mistake! My good friend, who has diabetes, ordered a pizza at 9pm. We assumed, as you would, would be cooked on the premises, take around 20mins and would be served to us on a plate. 45mins later, we asked where the pizza was. We were told by the staff 'it would be ready in 5mins'. 15 mins later (an hour since we had ordered at this point (we asked to cancel the pizza. We explained that it wasn't acceptable and that it was really important that our friend eat as soon as possible. We were told by security staff that the manager was on his way with the pizza and it would take '5mins'. We were told that we WERE NOT ALLOWED to cancel or get a refund despite the fact it was now late at night with a TFL strike and we were women who needed to get home late at night on long bus rides home. We were told again to wait!! When the manager arrived, 10mins later at 10.10pm, he arrived with a brown box with what he calls a 'pizza' inside. At this point, we didn't want the pizza. We had to leave. We wanted to complain. There was no apology forthcoming. In fact, the manager was extremely rude acting as if WE were the hassle, told us that it wasn't his fault that it took so long and that he had been waiting as if WE had caused him the inconvenience. When we asked for a refund again and expressed our disappointment in the lack of apology, we were asked to leave with the pizza in an unmarked brown box and told we were NOT ALLOWED a refund. I cannot express the rude and belligerent way he spoke with us as if we didn't have a right to make any form of complaint and just accept this treatment of us. As paying customers we'd paid for an experience of having a cocktail and pizza AT A TABLE, ON A PLATE in the space of 1.5hrs NOT wait 1hr 10mins for it to arrive. When we DID open the box our disgust hit new heights when staring back at us, was something I wouldn't even feed a dog yet alone serve to someone who'd been waiting 1hr 10mins! I'll let the images speak for themselves but I'm outraged that this was deemed acceptable in any shape or form. Please note the image is EXACTLY how it was given to us. On opening the box, we returned to Ruby Blue to show the manager. We were told by security at the door that 'the manager's at KFC getting himself some food. We've radioed him and he's coming'. I insisted we wait. We showed the security what was served to us. One of the security men seemed to find this funny and thought it appropriate to mock us and snigger when I was raising our concerns. He refused us entry back into the bar because it was 'past 10pm and we needed ID!' and made us wait outside like animals for the manager who, after 25mins, never came. That evening I instagrammed Ruby Blue with my complaint. No response. The next day I eventually spoke with someone called Basia who listened to my complaint and asked me to email. A further 3 emails and 2 phone calls later, two weeks later, she responded saying she'd pass it on to a manager and they'd call us tomorrow. Tomorrow came and went. Three weeks later, we're still waiting for this to be resolved. Not only have Ruby Blue shown absolutely no care, concern or respect for its customers, serves us food cooked outside the premises without telling us, made us wait 1hr 10mins for it then refused us a refund but their customer service complaint handling service is beyond despicable. Having gone onto Trip Advisor, I'd only wished I read the reviews earlier. They are shockingly TERRIBLE. RUBY BLUE, do better! Hold your staff accountable and value you customers. They treated us like absolute scum and then we were mocked in the process. Treat people with RESPECT and dignity! AWFUL PLACE!More

Date of visit: June 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2022 via mobile

A friend and I attempted to go for a drink after a trip to the theatre - the doorman searched our bag and insisted we weren’t allowed to take in any water bottles which were in our bag….asked for the reason, got aggressive and told...us to leave them on the stairs to get in… no chance! Not worth the effort to visit - advertise how safe it is for females - I wouldn’t trust the staff at the door with a dog let alone my safety…… found a much nicer bar/restaurant less than 10 mins away.More

Date of visit: May 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2022 via mobile

Been to this venue a number of times over the years. Unfortunately this visit we was not that impressed apart from the music. A group of 4 and Wanted to charge £10 entry fee a person around 8pm that was reduced to £5 a person....Only 1 bar availability that was not very busy. Not a great choice on drinks. Staff/security ratio to customers over the top. Outside balcony are not open. Security staff hovering over you as your trying to relax at a table. Toilet attendants pretty much demanding money for some hand soap and paper towel and pull out card machines when you have no cash. In my opinion venue has gone downhill compared to previous visits. Would not visit again when having a weekend away in London as previous visits were a lot better. Positives were security staff at front door were friendly and chatty.More

Date of visit: March 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2022 via mobile

Really bad experience here. Extremely violent customers and staff whichndontbappear able to control them. Avoid if you want a pleant evening.

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 February 2022

I would never go here again. Absolutely disgusting. Only 1 small little pokey room available. Walked up the stairs and back down again for a refund of £10. Only 15 people inside…There were 3 of us…. They wouldn’t refund anything. Manager was so rude and...offered us a jug of cocktail which was not worth £30 and very weak in alcohol.More

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2022

My partner ordered 2 single vodkas and got charged £26 for 2 doubles. Absolutely outrageous 😡. I went to the bar to ask the manager himself to sort this problem out and he said ' we only serve doubles'. ABSUTE JOKE!!!! If you don't want...to be robbed stay away. Small cups too, jokeMore

Date of visit: January 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Jada C
21 June 2019|
AnswerShow all 3 answers
Response from cristinelac2018 | Reviewed this property |
Would be better dressed up.....happy birthday....enjoying
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Jada C
10 June 2019|
AnswerShow all 2 answers
Response from cristinelac2018 | Reviewed this property |
Hello Jada...for answer to your question I'm not sure 100%,but when i was there after fews drinks with my friends we were hungry and we went downstairs in the restaurant and sometimes we eat definitely...but mostly they do... More
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Bal U
5 May 2018|
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Response from EmmaLee2019 | Reviewed this property |
I wasn’t in the music area, however from what I gathered the music is upbeat in the other room.
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RUBY BLUE, London - Leicester Square / Shaftesbury Avenue - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Ruby Blue

Ruby Blue is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5