I visited on a Friday night, booking in at 6.30pm. We must have been asked 5 times to order food in first 10 minutes. Even before drinks. After we had ordered and got drinks, enjoying the great food and cocktails. A waitress came over and...told us we had to leave in half an hour as they needed our table back. We still had half our food and three quarters of a bottle of wine! I asked if we could sit at the bar and she said she would find us a table near the bar so we could finish our drinks. She did, and approved it with the manager. 10 minutes later when we moved, the manager came over, told us that we needed to move and sit somewhere else. Despite agreeing we could sit there, she changed her mind 10 mins later and said "you'll need to move as we have people coming in". As if we weren't also people... Clearly, these people had just turned up and she saw a chance to get more paying customers in by kicking us onto a bar stool out of the way.
By this point I'd already ordered another drink for myself. We were just gathering our things to move after agreeing between us that we would choose to ignore her rudeness and stay and enjoy our drinks, when she came over 30 seconds later, and told us to hurry up! I couldn't believe it, so we cancelled my drink order and took the half bottle of wine we had ordered home!
The management was trying to cram as many people in as possible. It's entirely the fault of greedy management who are ruining the experience for customers. The whole thing felt very rushed and it was like a conveyor belt of diners! This is not what you should expect in a restaurant where you've paid over £100 for small plates and a few drinks. It was the worlds most over priced fast food restaurant.
I won't be returning despite it being lovely food and the waiting staff were very friendly. It was the management that has let everyone down... Her attitude was dreadful, so rude, and not at all one for customer service. We explained why we were leaving and all she said was "I'm sorry you feel that way". It's such as shame as I live less than 5 minutes away and I have been trying to find time to come to this restaurant but due to Covid etc it's been tricky. If the experience was more pleasant, and we weren't made to feel an inconvenience, I would have been visiting this restaurant all of the time.More