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Ratings and reviews

RATINGS
Food
Service
Value

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PRICE RANGE
£3 - £7
CUISINES
Italian, Deli, Healthy
Meals
After-hours, Drinks, Lunch, Dinner
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Reviews (300)
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All reviews gelato ice cream mango salted caramel vegan options consistency yum
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Reviewed 11 May 2023

This man and gelato place is tight, resting on its reputation. Small portion sizes, high prices. I bought my girlfriend a £8 ice cream and then wouldn’t let me try any flavours. Goodbye. Way to lose a long term customer. I used to send people...here. No more.More

Date of visit: April 2023
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Reviewed 19 September 2022 via mobile

Was hoping to treet my family to some really nice ice cream. It was good but not exceptional. Very expensive and the portions were tiny. They scrap the ice cream onto the inside of the pot to make it appear you are getting more. Nice...try! The service could be more friendlier. The lady serving me looked like she rather be elsewhere. A place I will not be returning to.More

Date of visit: September 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2022

"Simply the Best; Better than All the Rest" sings Tina Turner. Well, she would be singing that loudly out the front of Prime Gelato because that is the truth. The Gelato here is the best we tasted anywhere and we came a long way to...get it. All the way from Australia. Pity there isn't a shop around the corner here, because it is divine. There are Vegan options too, which was really pleasing. I had Pistachio and Coffee. YUM Couldn't recommend this place higher. Come, Eat and be Happy.More

Date of visit: August 2022
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Reviewed 17 July 2022 via mobile

Every visit to Prime Gelato is a treat. We've been going for 5 years now and it is still our favourite for desserts, gelato and for made-to-order cakes. I'm a fan of the more dessert type flavours and my other orders more fruity flavours. They...deliver both excellently. They have a great understanding of flavour, and the flavours are always fresh, not overly sweet. It's a small business, and they put in long hours to deliver the best gelato you'll ever taste. Some days the staff are understandably tired, but if they're always willing to serve. On this occasion I had the vegan chocolate and the vegan salted caramel ... Both flavours were rich and creamy, and the consistency excellent. For us, Prime Gelato is a year round treat, but you'd definitely do well to visit them in the hot weather.More

Date of visit: July 2022
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2022 via mobile

As an Italian person I can say it's good gelato on average. Strawberry and Mango were ok and quite refreshing. We didn't like salted caramel though, that was way too bitter to our taste, to the point we asked if maybe it was gone bad....We were told that it is because they don't use additives and the natural flavour of caramel has a bitter aftertaste. I personally disagree with that, but maybe that's how people like it in London.More

Date of visit: May 2022
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Reviewed 21 March 2022 via mobile

Best icecream ever, and great cakes 😁 A bit difficult to find, but most definitely worth it! Tiramisu and chocolate/strawberry ice-cream was amazing!

Date of visit: March 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 November 2021

Saw the good reviews on google and was near by so thought I’d give it a go. When we walking we wasn’t greeted at all, the woman walked out from the back and just looked at us. I said hello and then she said hello...back. I asked her what flavours she had and she just pointed at the counter in front of me. She looked miserable. I chose my three flavours paid, she barely said two words to me. The ice cream however was very nice but I will never step foot in that shop again because of the bad service.More

Date of visit: November 2021
Helpful?5  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirko M., Owner at Prime Gelato, responded to this reviewResponded 25 March 2022

Dear Wura, Thanks for wasting your precious time to write such review. Since you give feedbacks regarding how people look aesthetically, remember that who serves you is a person who could afford a bad day or something bad during her/his working day. Considering what you...More

Reviewed 17 August 2021 via mobile

Unquestionably the best ice cream in London. Beautiful gelato transports you to Italy. Also an excellent vegan selection as well. Highly recommend the coconut (for non-vegans) or pistachio (vegan and non-vegan versions available - I prefer the vegan). There are roadworks nearby which are currently...reducing footfall to this place. Do show your support so that London’s best ice cream joint can continue!More

Date of visit: August 2021
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Reviewed 10 August 2021 via mobile

The smoothest, creamiest, tastiest ice cream I have ever had! Such a rich flavour - the chocolate has such a good flavour showing the signs of a proper, carefully homemade ice cream. Definitely coming back!

Date of visit: August 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2021 via mobile

Very good gelato. Excellent selection of at least 10 vegan (dairy free) flavours, more than anywhere else I know in the area. Smooth and creamy chocolate not intense enough for my taste. An unusual lychee flavour more interesting. I don’t think it is the best...in the area but it is certainly very good. The location to the north of Covent Garden (Bloomsbury really) may be more peaceful when they finish the area improvement but a lot of traffic at the moment. Take your ice cream to the Phoenix Garden round the corner and eat it quietly there!More

Date of visit: June 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2021 via mobile

We visit so often, I forget to review. Prime Gelato is consistently brilliant, and their staff are always friendly and helpful. They've operated throughout the pandemic, always had safe measures in place, and have provided us with delicious gelato, fridge cakes and warm desserts over...the last year. Prime Gelato is, in my opinion, not only the best desert shop for vegans, but the best dessert shop in London.More

Date of visit: June 2021
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2021 via mobile

Title says it all. Lovely to see they've come through the pandemic. Get down and enjoy the best ice cream in London.

Date of visit: May 2021
Helpful?
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Reviewed 10 October 2020

I mean, there is nowhere else you want to go to. Great gelato, great flavours!!! I know a few restaurants "use" prime gelato products in their menus!

Date of visit: October 2020
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Reviewed 27 September 2020 via mobile

The best gelato in London, the staff was really nice, and the flavour is amazing will be back soon!!

Date of visit: September 2020
Helpful?
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Reviewed 19 September 2020

Great gelato and excellent service. Interesting special flavours. The attendant is knowledgeable about the flavours, process, etc.

Date of visit: September 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRIME GELATO, London - Holborn - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Prime Gelato

Prime Gelato is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 4.5