I have never reviewed anyone with bad review. This was my Worst experience, never imagined such a poor hospitality and others needs to know this - to be saved from being victim of this restaurant. We went there with a happy face, kindly talked n...order the food, even though the staff speaks bear minimum english. 1stly, The staffs didn’t welcome us, she was very rude with the way she approached us. 2nd, she added extra order in our food which we hadn’t ordered, mentioned or talk about. They came twice with the same food and smashed on our table with the angry face! We felt humiliated, unrespected, shocked cause she made us feel like criminals. However we very politely informed her that we didn’t order that food but she was forcing us to accept the food which we didn’t ordered. I think it’s their trick n scam to people adding food and selling forcefully. Lastly, we found man’s hair in our food, we kindly talked to the manager about it after the payment, her response was ‘what’ ‘sorry’ ‘what’ she also didn’t understand english and wasn’t trying to understand. Waste to talk with them! Waste of time, waste of money! Just by this incident our day was ruined! Dan dan noodle dry was bad was well!More

Authentic place for sichuan food in Chinatown, nice environment. If you like spicy flavorful food, this is a place worth trying!

The food was authentic Sichuan style, which is good, but two dishes we ordered were way too salty. The bigger problem is the service. The waitress looked impatient, and talked to us only when she pushed us to order more dishes - we ended up...finishing only about 2/3 of what we ordered. When we paid the bill, they showed me a printed list of orders, but a hand-written sum, and asked us to add tips. When I asked if their sum already included service charge like many other restaurants in London do, they didn't answer my question directly, but instead said it did not include xiaofei (tips in Chinese), so I added tips, only realizing later I had paid both service charge and tips. Not honest.More

We got seated quickly as the restaurant was not busy. We ordered a dish each and food arrived not long after; however they arrived separately, which we didn’t mind. After we’d finished, we quickly asked for the bill. The waiter came and said to pay...at the counter and demanded that we give him tips before leaving, bear in mind we were aware that 12.5% service charge were being added. We thought this was odd. I went and spoke to the manager and said we’ll pay for our food but won’t pay for service charge as the waiters didn’t seem to care about us or even asked if the food was okay. The manager demanded that we needed to pay at least £15 per person and that we were told the minimum spend per head is £15. We were not informed nor saw anywhere on the menu or the table that it was £15 minimum per head. She then walked to my friends, which were sat at the table, and told them that we all need to pay £45 to cover our bills. I said to the manager that there are no laws to say, us as customers, MUST spend a minimum amount at a restaurant, she insisted further that there are laws about this. She argued and cornered us into our table and further said that “we have lots of expenses we need to cover”, which to me this is not my problem. If you can not afford to rent a place in a big city, simply don’t. As we were leaving the manager shouted “do not come back” across the restaurant for other customers to hear. To me, I will not be going back and I hope that this behaviour does not continue, unfortunately being in a touristy area, this business will continue to scam tourist which would eventually give SOHO a bad reputation. It’s a shame that this behaviour is not being addressed and that many tourists will fall for this trap.More

Quiet & unassuming from the outside, excellent on the inside. We have visited quite irregularly over the past 10 years but our review remains the same, a solid 5 stars. Try the double-cooked pork belly, arguably one of London’s most under-rated dishes.

Restaurant Er Mei is a good choice if you want to enjoy authentic Chinese cuisine. In fact the food was so delicious, we ate here twice during our four day stay in London. It’s also possible to choose the spiciness of a dish yourself. Friendly...service and what surprised us especially was that young people have as well discovered this restaurant, they were fully present here.More

Wow wow wow. How bad can things get. This was once my favourite restaurant in Soho, but somebody, somewhere along the line has managed to destroy this place. Non-existent service where you are forgotten about and utensils are not provided. Starters arrive at the same...time as the main course. One person receives a full size plate, the other receives a tiny one. The bill doesn't include the prices of individual items so you have no idea if it's accurate or not. American Express is not accepted. Service is included but they press gang you into paying extra service charge. The food is so greasy that is inedible. Avoid Avoid AvoidMore

Rude, horrible female manager .... their interest is more in the numerous takeaways that are coming through the restaurant the whole time you're sitting waiting for your food to be delivered to the table. We waited 40 minutes for starter; ordered 3 meat dishes and...1 rice and 1 noodle for mains. The rice arrived cold before anything else (this is about 30 minutes after the starter), then finally 2 of the meat dishes arrived another 10 mins later. The noodles arrived 20 minutes after that and no sign of the other meat dish. We complained and nothing happened and then... when we finished... the last meat dish arrived. We said we wouldn't pay for that and the manager came over and said 'that's your fault for ordering too many dishes'!!! Find somewhere else to go... the food wasn't that good and the manager is rude. Can only imagine they've put their own reviews on!! AWFUL!More

I have been to Er Mei a number of times now and am always delighted by the food on offer. I especially love the Sichuan hot pot. Highly recommend the cumin lamb as well

Visited recently with a small party. Food lovely and spicy. Had a range of dishes:- offal, chicken, pork, fish, veggies. Most dishes over-salty to the point that you could not taste any other ingredient except salt.. Such a shame. Pricey too, but this would not...matter if food was better. Please ditch the salt and let us taste the true flavours! XxMore

I went there on lunar new year day. One lady gave us a ticket for waiting. Was told that only 20 mins wait. Turned out more than an hour. We came there for hotpot and they didn’t serve them as it was busy. Should have...said or had a sign outside in the first place. Waiter could barely speak English! They didn’t know what the difference between the food in the menu. Ordered dessert and had to wait more than an hour for that. Even had to come and asked for 4-5 times. At the end, we came to the bar for a payment. We didn’t want to pay service charge as all the experience was horrible. Told the lady at the bar/ manager about what happened. Didn’t get any apology and all she said it was busy. Unacceptable service!!!More

Went here as something different for my 50th birthday. What a revelation, the sichuan food is amazing. Sure, there are some misses on the menu, but 95% of what we had was superb. Can’t recommend the fragrant beef and the kung pao king prawns enough,...both amazing dishes! It isn’t cheap, but is is good.More