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The Heron

££ - £££
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Norfolk Crescent W2 | Norfolk Crescent, London W2 2DN, England
020 7724 8463
12:01 - 23:00
Open now
See all hours
Sun 13:00 - 23:00
Mon - Sat 12:01 - 23:00
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121 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Level Contributor
29 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

As many previous reviews: this used to be the most authentic Thai food place to be found in London. Now it's just an average London Thai cafe with standard London Thai flavours and menu options. Such a shame. The lady serving was trying hard and feeling apologetic to returning customers who did not know that this place is now under... More 

Thank MrsBalaton
Mobile, Alabama
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 2 weeks ago

We were in the bar upstairs last night and the food and drinks were fantastic. They have a great selection of craft beers and spirits. The service and atmosphere of the bar was second to none. I highly recommend this place for a great night out.

Thank crimisontide
London, United Kingdom
2 reviews
1 of 5 bubbles Reviewed 2 weeks ago

Horrendous on all fronts order taking service warm beer and very very poor food steer well clear the ownership change last month

Thank tigertim28
Scottsdale, Arizona
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago

This restaurant used to be the best Thai restaurant in London. Changed ownership about a month ago. The food is now inedible! Friends don't let friends eat here.

Thank Robert W
Dundalk, Ireland
Level Contributor
16 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

On a recent visit to London with friends, we were fortunate to visit this Bar and Thai Restaurant. The bar had a good range of reasonably priced craft beers, a great selection of Gins and their pint of Guinness was top quality. The service offered by Bowe, Colin and Melissa was second to none. We had decided to eat in... More 

Thank KevConn58
London, United Kingdom
Level Contributor
5 reviews
3 restaurant reviews
4 of 5 bubbles Reviewed 3 weeks ago

The restaurant is small but cosy. Service is okay and so it's waiting time for the food. The food is actually great, especially the prawn and chicken rice - it was delicious! We also liked the fact that, after dinner we could just go upstairs for a drink without actually walking somewhere else. Would recommend it.

Thank Susanna M
San Jose, Costa Rica
Level Contributor
45 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

The restaurant is under new ownership. It is not the same as the as the one I reviewed before which had the best Thai food in London. Under the new management the food is average and the service is an embarrassment. The most upsetting thing about all this is that when it closed for refurbishment in December we were told... More 

2 Thank Nick S
Reading, United Kingdom
Level Contributor
259 reviews
235 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

Enjoying our drinks on the Wednesday afternoon. Have been here before - few years ago - however this time I noticed that a carries a lot of history ( decorations , photos even on the ceilings ). Staff are good

Thank samiremile
London, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago

After The Windsor castle pub closed in Crawford street back in august was at a bit of a loss to where to have a beer and thai meal. Pleased to say The Heron pub has taken over the baton and all the clutter from the Windsor castle. The outside a the pub is a bit bland but inside feels very... More 

Thank tim L
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 weeks ago

Confused with the previous reviews that say the food here is no good after the recent refurb. We dined downstairs in the restaurant on Thursday night and must say the food was amazing. While the restaurant is a bit small it is very warm and welcoming. We had a few drinks in the bar upstairs afterwards and got talking to... More 

Thank CCVT2017

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    3.5 of 5 bubbles
Asian, Thai, Vegetarian Friendly
Drinks, Lunch, Dinner, After-hours
Restaurant features
Takeout, Television, Reservations, Seating, Waitstaff, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Accepts Discover, Delivery, Full Bar
Good for
Cheap Eats
Open Hours
13:00 - 23:00
12:01 - 23:00
12:01 - 23:00
12:01 - 23:00
12:01 - 23:00
12:01 - 23:00
12:01 - 23:00
Location and Contact Information
  • Address: Norfolk Crescent W2 | Norfolk Crescent, London W2 2DN, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: 020 7724 8463

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Heron and other visitors
1 question
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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?