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The Balcon

8 Pall Mall, London SW1Y 5NG, England
+44 20 7389 7820
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Overview
  • Excellent63%
  • Very good27%
  • Average6%
  • Poor3%
  • Terrible1%
Travellers talk about
“lemon curd” (10 reviews)
“snails” (14 reviews)
“scones” (36 reviews)
Closed Now
All hours
CUISINES
French, European, British, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
££££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
8 Pall Mall, London SW1Y 5NG, England
All Details
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Reviews (1,119)
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1 - 10 of 1,000 reviews

Reviewed today

Hosted a team of people here for unlimited champagne afternoon tea as a business team reward, Location wise this is a very central hotel that is tucked away presented in beautiful refined surroundings with a great service team who took the time to look after...More

Thank Totallycd
Reviewed yesterday via mobile

I cannot remember when I enjoyed a meal more. Wonderful setting, exquisite food and wine, perfect service. I had the pork belly followed by crispy skin salmon with lobster sauce, possibly the best salmon I have ever tasted. Baked Alaska to finish...amazing lunch!

Thank Kings2302
Reviewed 5 days ago via mobile

This restaurant is my favourite in London. Everything is excellent, from the elegant location to the kindness and professionalism of the staff. But the food is best part. I ate in this restaurant many times and each time I was leaving the table with a...More

1  Thank Linglab
N_Pesty, General Manager at The Balcon, responded to this reviewResponded yesterday

Dear guest, I am really pleased to hear that we have been consistent in delivering high standards of services and delicious food throughout your visits. We look forward to welcoming you back again and again. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 1 week ago

We had dinner here on a Bookatable deal and the experience was up there with the very best of London's prestigious hotels. Served by a charming waitress we had unlimited bread and two types of butter, followed by the lamb belly for starters, the steak...More

1  Thank Geoffrey R
N_Pesty, General Manager at The Balcon, responded to this reviewResponded yesterday

Dear geusts, Thank you so much for this splendid feedback. And thank you also for recommending The Balcon to your entourage! This is our utmost reward. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 1 week ago via mobile

We had a Groupon voucher for afternoon tea and were greeted by friendly, professional staff who relaid a table for us. Tables looked great, food was beautifully presented and sandwiches accommodated our dietary requirements, but pastries/cakes were a little bland. They serve different pastries to...More

Thank 743natstar
N_Pesty, General Manager at The Balcon, responded to this reviewResponded 1 week ago

Dear guests, I thank you for your positive feedback. I am a bit surprised with your comment about our pastries as our guests love them. Moreover each and every guest gets to choose which ever pastries he/she wants to have. Thank you for recommending The...More

Reviewed 1 week ago

As it was my birthday we went for dinner last night and opted for the Bellini and set menu. Firstly, the setting was very nice and it was most pleasant to be able to hear yourself speak and have a conversation with the rest of...More

1  Thank Richard W
N_Pesty, General Manager at The Balcon, responded to this reviewResponded 1 week ago

Dear guests, I thank you for your feedback. I am very sorry to hear about the main courses which were not to your liking. We have indeed advised the Executive Chef who will make sure this doesn't happen again. On the other hand I am...More

Reviewed 1 week ago

Clearly a nice high end spec for its location and a pleasant addition to the hotel. The attention from the staff was wonderful and we felt well looked after. Wines were great and food was decent but perhaps a bit over priced for the quality...More

Thank worldtravela69
N_Pesty, General Manager at The Balcon, responded to this reviewResponded 1 week ago

Dear guest, I thank you for your positive feedback and look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 2 weeks ago

We have been in the restaurant many times even before this present incarnation. Good food, nice ambience, relaxing (everyone, staff included had happy faces), good value for money. The restaurant was very busy, deservedly so. (the Friday night before the London bike weekend) and service...More

Thank PatrickBKK14
N_Pesty, General Manager at The Balcon, responded to this reviewResponded 2 weeks ago

Dear guests, I am pleased to hear that you keep coming back. This is our utmost reward. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 2 weeks ago via mobile

The Balcon at the Sofitel St. James is one of my favourites in London. I had lunch there today, choosing a three-course set menu with a glass of wine. The meal started with lobster thermidor croquettes, and hake as the main dish. It was rounded...More

Thank Chris Chuk Ho M
N_Pesty, General Manager at The Balcon, responded to this reviewResponded 2 weeks ago

Dear sir, I thank you for this positive feedback. I am so pleased to read that The Balcon is one of your favourite restaurants in London. I take good note of your comment. We look forward to welcoming you back. A bientot. Nicolas Pesty General...More

Reviewed 2 weeks ago

Me and my friend had an afternoon tea here. The food was o.k - the sandwitches had very litle of filling. It would be nice to be told before ordering what sandwitches were included because, for example, I do not eat tuna therefore I had...More

Thank Paulina R
N_Pesty, General Manager at The Balcon, responded to this reviewResponded 2 weeks ago

Dear guest, I thank you for your feedback. I am truly sorry to hear about your disappointing experience. I am very sorry to hear that we failed to meet your taste. This is so personal indeed. I am very sorry for the mistake on your...More

Nearby
St. James's
Perennially fashionable since the days of Henry VIII,
the aristocratic “Clubland” of St James's is a premier
destination for high end craft and bespoke design.
Here you’ll lose count of the Royal Warrants (which
indicate that the Royal Family patronizes the
establishment) seen in shop front windows, even during
a short stroll to bordering Green Park or St James’s
Park. With the brightly lit and constantly buzzing
...More
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Ask a question
Questions & Answers
Andrew F
4 August 2017|
AnswerShow all 2 answers
Response from N_Pesty | Property representative |
Dear sir, We definitely have gluten free options however we are not a gluten free restaurant. Please mention your dietary restrictions to your waiter and we will cater a meal according to your requests. We look forward to... More
0
Votes
Andrew F
4 August 2017|
AnswerShow all 8 answers
Response from Lilo G | Reviewed this property |
Hi, the dress code is as you wish
1
Vote
Rojeena2017
29 March 2017|
AnswerShow all 10 answers
Response from N_Pesty | Property representative |
Dear guest, We do not have live musicians however we do have background music playing. We are looking forward to welcoming you. Best regards. Nicolas Pesty General Manager Sofitel London St James
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Free Wifi, Reservations, Private Dining, Waitstaff, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only
Good for
Groups, Romantic, Business meetings, Special Occasion Dining, Local cuisine, Child-friendly
Open Hours
Sunday
07:00 - 22:00
Monday
06:30 - 23:00
Tuesday
06:30 - 23:00
Wednesday
06:30 - 23:00
Thursday
06:30 - 23:00
Friday
06:30 - 23:00
Saturday
07:00 - 23:00
Location and Contact Information
  • Address: 8 Pall Mall, London SW1Y 5NG, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > St. James's
  • Neighbourhood: St. James's
  • Phone Number: +44 20 7389 7820
  • E-mail
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