Hana is in my neighbourdhood and I go there a lot. The food has always been good but the service is hit and miss. The last time I was there with a friend, on 18/08/23, I told the waitress that the rice was stale and...asked her to inform the manager. I saw her talking to manager. But the manager didn't come to our table. I didn't want to make a fuss and ruin my time with a friend who came all the way from South Kensington to West Hampstead. When I was paying the bill, I asked the waitress if she passed on my message. She said yes. However, when I confronted the manager, he denied being informed and he didn't offer any appologies or compensation. . Now this is an unacceptable level of service combined with previous day rice.More