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Benugo - Waterloo Station

The Balcony Waterloo Station | Waterloo Station, London SE1 7LY, England
+44 20 7928 0786
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  • Excellent17%
  • Very good35%
  • Average25%
  • Poor12%
  • Terrible11%
Travellers talk about
“cakes” (10 reviews)
“great coffee” (5 reviews)
Closed Now
Cafe, Fast food, Vegetarian Friendly
The Balcony Waterloo Station | Waterloo Station, London SE1 7LY, England
All Details
Write a ReviewReviews (128)
Traveller rating
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1 - 10 of 119 reviews

Reviewed 31 January 2018 via mobile

There are lots of poor reviews of Benito Waterloo which I can agree with. Pigeons are not their problem but it's been bad for years. The menu is confusing as no time or " lunch" is shown on the lunch only menu which is visible...More

Thank Davedatsurf2
Reviewed 15 January 2018 via mobile

Really disgusting place, asked for a halloumi wrap (I’m vegetarian) they gave me a turkey wrap which I hadn’t realised until I had eaten some, very unhappy with the service and lack of anybody who could understand English, number called out wrong on order and...More

Thank chugger1
Reviewed 4 January 2018

Two of the people behind the counter didn't know the difference between a VAT receipt and a card receipt, the baguette was like a piece of tree trunk so I have to use the bite-and-pull method, the contents fall out onto the table, and so...More

Thank Garry K
Reviewed 2 December 2017

Called in her whilst waiting for our train. The staff are very snappy, younorder at the front of the counter and then have to go around to the side and wait for a very snappy lady to make your drinks! She has no fear in...More

Thank upchuckSurrey
Reviewed 8 November 2017 via mobile

I was on the A1(M) yesterday and stopped at services to find a posh chain of patisserie had opened a concession there. The burly truckers didn’t seem impressed. So finding I’ve got 40mins to kill before a train at Waterloo I try Benugo, as i...More

Thank TheDocker33
Reviewed 5 November 2017

The food was excellent and was served by friendly and efficient staff. The seating overlooks the station concourse (although these particular seats are in high demand). The staff were exceptionally friendly and highly efficient and the food was served quickly and was delicious.

Thank Orangefarm
Reviewed 29 September 2017 via mobile

Gone are the days when the area around an escalator to the ground floor and access to a pub was all there was of a balcony to Waterloo station at the end of the walkway from Waterloo East. Now there is a veritable gastronomic village...More

Thank futtock21
Reviewed 23 September 2017

I've been in the place a dozen of times, the last time in June with year. If you have to wait somebody or just rewind a bit before going back home, its the best place to sit and eat. Despite its a coffee shop, you...More

Thank olgacorelli88
Reviewed 23 September 2017 via mobile

Really fresh and light cakes. Quick service. Great position above the station announcements. Certainly a comfortable place to pass fifteen minutes waiting time.

Thank Alan F
Reviewed 16 September 2017 via mobile

Service and tea fine. I had an earl grey tea which had leaves in and was good. However the pain au chocolat I had was not fresh at all and was not worth eating.

Thank Stephanie B
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Brunch
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
08:30 - 21:30
06:30 - 23:00
06:30 - 23:00
06:30 - 23:00
06:30 - 23:00
06:30 - 23:00
07:30 - 22:30
Location and Contact Information
  • Address: The Balcony Waterloo Station | Waterloo Station, London SE1 7LY, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 7928 0786
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