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Benugo - Waterloo Station

The Balcony Waterloo Station | Waterloo Station, London SE1 7LY, England
+44 20 7928 0786
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  • Excellent18%
  • Very good35%
  • Average25%
  • Poor11%
  • Terrible11%
Travellers talk about
“cakes” (10 reviews)
“wraps” (3 reviews)
“salad” (5 reviews)
Closes in 9 min
06:30 - 23:00All hours
Cafe, Fast food, Vegetarian Friendly
The Balcony Waterloo Station | Waterloo Station, London SE1 7LY, England
All Details
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Reviews (124)
Traveller rating
Traveller type
Time of year

1 - 10 of 115 reviews

Reviewed 1 week ago via mobile

I was on the A1(M) yesterday and stopped at services to find a posh chain of patisserie had opened a concession there. The burly truckers didn’t seem impressed. So finding I’ve got 40mins to kill before a train at Waterloo I try Benugo, as i...More

Thank TheDocker33
Reviewed 1 week ago

The food was excellent and was served by friendly and efficient staff. The seating overlooks the station concourse (although these particular seats are in high demand). The staff were exceptionally friendly and highly efficient and the food was served quickly and was delicious.

Thank Orangefarm
Reviewed 29 September 2017 via mobile

Gone are the days when the area around an escalator to the ground floor and access to a pub was all there was of a balcony to Waterloo station at the end of the walkway from Waterloo East. Now there is a veritable gastronomic village...More

Thank futtock21
Reviewed 23 September 2017

I've been in the place a dozen of times, the last time in June with year. If you have to wait somebody or just rewind a bit before going back home, its the best place to sit and eat. Despite its a coffee shop, you...More

Thank olgacorelli88
Reviewed 23 September 2017 via mobile

Really fresh and light cakes. Quick service. Great position above the station announcements. Certainly a comfortable place to pass fifteen minutes waiting time.

Thank Alan F
Reviewed 16 September 2017 via mobile

Service and tea fine. I had an earl grey tea which had leaves in and was good. However the pain au chocolat I had was not fresh at all and was not worth eating.

Thank Stephanie B
Reviewed 11 September 2017 via mobile

Well to be fair I thought the food and coffee was excellent. The service was ok. It's in a train station so pigeons can be a pain but I would recommend

Thank NumberZen
Reviewed 2 August 2017 via mobile

Under milk wood, swimming. Indicative, sativacon. The tetra-hydra-gamete on Theo's gène. I look in all directions and see an equidistant universe. Take me.

Thank Lichthauser
Reviewed 1 August 2017 via mobile

Ordered a wet latte (no foam) and was given one with about half the cup just foam. Took it back and the attitude was terrible. Clearly they just rely on the fact that you are in a rush and won't come back and complain. Went...More

Thank EmmaN16
Reviewed 30 July 2017 via mobile

Tea & cake whilst waiting for the train home at Waterloo. Lively loose leaf Tea, elderflower & summer berries cake very tasty. Took home a banana & honey granola, tasty. All staff friendly, quick service, recommend. Will be back.

Thank Melissa A
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Brunch
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
08:30 - 21:30
06:30 - 23:00
06:30 - 23:00
06:30 - 23:00
06:30 - 23:00
06:30 - 23:00
07:30 - 22:30
Location and Contact Information
  • Address: The Balcony Waterloo Station | Waterloo Station, London SE1 7LY, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 7928 0786
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