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Ratings and reviews

#2,123 of 15,128 Restaurants in London
RATINGS
Food
Service
Value
Atmosphere
About
Aqua shard is a lively, cosmopolitan restaurant serving innovative contemporary British cuisine. At breakfast, lunch, weekend brunch, afternoon tea or dinner, guests can enjoy spectacular views from Level 31 of The Shard. Only the best British and Irish produce is used including many ingredients sourced from nearby Borough Market, and elegant presentation makes every meal at aqua shard feel like a special occasion. The bar at aqua shard is London's ultimate destination bar, boasting unrivalled views of the capital from its spectacular three-storey atrium. Beautifully crafted cocktails made with premium spirits, as well as a thoughtfully chosen wine list by the glass or bottle, are available
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours, Drinks
CUISINES
Bar, British
FEATURES
Reservations, Private Dining, Seating, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service, Live Music, Jazz Bar
Reviews (17,610)
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7,829
3,637
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Reviewed today via mobile

Attentive service from Momo, and the food was delicious as was the wine pairing. We had an amazing experience and would recommend for anyone considering a trip here.

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed today

Visited for a birthday celebration and received exceptional service from Momo. He was very welcoming and happy to help! The food was very high quality and delicious!

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed yesterday

Our first visit to The Shard. Thoroughly enjoyed it! We booked brunch and was looked after by Justo who was very friendly and helpful. We all had the fluffy pancakes to start, two had the breakfast and I had the spatchcock. All wonderful flavours and...good portions. Desserts were beautifully presented. Justo surprised me with a special birthday dessert too which made the occasion even more special. We were lucky with a clear sunny day so the views were amazing. Would love to return, maybe for the sunset booking next time.More

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded yesterday

Hi Claire thank you for taking the time to leave a review. We're glad to hear you enjoyed the food and the view in our restaurant in Aqua Shard .We appreciate your feedback!

Reviewed 2 days ago

Amazing restaurant! Great views, great restaurant and our excellent waiter MoMo came with a fantastic service and remembered my mum’s birthday. Would definitely go here again :)

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded yesterday

Hi, thank you for sharing your feedback with us. We're thrilled to hear that you had a great experience with delicious food and attentive service. We hope to welcome you back soon!

Reviewed 2 days ago

Afternoon high tea on a sunny day is a memorable experience. The staff were very nice and we had a warm reception. There were some outstanding items, including the pirate ship that smoked as if in battle, which was used as the server for the...sweets. I actually enjoyed the savoury items even more, and the scones were the best. This is a special event spot for a visit, book way in advance and pray for no clouds.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded yesterday

Sola, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. It's wonderful to know that our staff took good care of you and that you enjoyed the food and views. We look forward to...More

Reviewed 2 days ago

We booked the window table with the set menu for the experience. I had read critical reviews beforehand but I have to say we couldn't fault it. The service was friendly, attentive and efficient. We were made to feel welcome and well looked after and...the staff seemed to work as a team. The views are self explanatory and well worth it. Yes the food is expensive as you are paying for the venue but it was surprisingly good. Our only minor criticism would be steak tartare as one of the mixed starters is probably not the most widely liked. However overall we thoroughly enjoyed the evening.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded yesterday

Hello Alfred! Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your evening and found the service, atmosphere, and food to be top-notch. Your feedback on the menu is duly noted and we appreciate...More

Reviewed 2 days ago via mobile

The location was glorious. We booked for brunch so were the first customers. Food was beautiful. Two of us had vegetarian option. Burrata and butternut squash and sage ravioli. My friends very much enjoyed the English breakfast. It was the service, however, that impressed me...most. Justo was attentive helpful and charming. He made sure my friend was well looked after on her birthday and nothing was too much trouble. It was a wonderful experience.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded yesterday

We are thrilled to hear about your wonderful experience at our restaurant, Culture67712122348! It sounds like Justo went above and beyond to make your friend's birthday special. We appreciate your kind words about the food and service. Thank you for choosing us for brunch!

Reviewed 3 days ago

This place is soo overrated. Food is really average, especially for the price. The only thing that is worth the price are the views. Anyway, I don't think anyone is going in there for food. Staff was friendly and professional though.More

Date of visit: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded 2 days ago

Dear Milena, Thank you for sharing your experience with us. While we are glad to hear that you enjoyed the view we regret to hear that you were disappointed with the food. We have passed along your notes to our management team and we hope...More

Reviewed 3 days ago via mobile

Amazing dinner in breathtaking location… good Service, nice wine selection and food with an incredible view on London

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded 3 days ago

Thank you for your feedback. We are so glad you enjoyed your experience at Aqua Shard. We have passed your note on to our team members and look forward to your next visit.

Reviewed 6 days ago via mobile

We had absolutely fantastic and unforgettable anniversary celebration . Huge thank you goes to MoMo who took excellent care of us. Will defo return .

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded 4 days ago

Thank you so much for sharing your wonderful experience celebrating your anniversary with us! We are thrilled to hear that Momo provided excellent care during your visit. We look forward to welcoming you back and creating more unforgettable memories with you in the future!

Reviewed 1 week ago

5*+. Highly recommend. Amazing views, Fabulous food and most of all wonderful 5* service from all the team that served us especially Maria, Patty, Fares and Alessio, thank you Aqua Shard for a memorable evening. This was the best consistent service I’ve seen in a...long time.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded 1 week ago

Thank you so much for taking the time to share your wonderful experience, N C! We are thrilled to hear that you enjoyed the amazing views, fabulous food, and exceptional service provided by our team members. We will be sure to pass along your kind...More

Reviewed 1 week ago

The view is obviously excellent and that’s the main reason being here :) Jorge that served us was very friendly and attended us really well! The timings of service was also good with no delays.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded 1 week ago

Hi, we are thrilled to hear that you had such a wonderful dining experience with us! We are delighted to hear that Jorge provided excellent service and that you enjoyed the beautiful views. Thank you for choosing us for your evening out, we hope to...More

Reviewed 1 week ago

My wife and I dined here last week and the view is obviously what many come for however, if that’s the best they can do for food it’s not worth the time in the elevator. We did the set course sunset dinner which by most...standards was ok but nothing memorable. Entrees of a terrine and a green veloute were passable but my main course of fish was overcooked and tough and my wife’s ravioli with pumpkin was cloyingly thick and unpalatable. Deserts were the “shard” and the “magnum” which were both ok. The wines are extraordinarily overpriced and as a final insult an added “discretionary service” fee of 15% racked up another $60Aud to our final bill. The service was excellent and the staff also very good but I’d prefer the term “discretionary” to be applied literally as we are normally very good tippers but here there was a feeling of being held to ransom. How much of that goes to the staff and how much is really pocketed by the owners? Poor form Aqua Shard.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded 1 week ago

Hi, thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the staff and the fantastic view. We appreciate your comments about the food and will certainly take them into consideration to improve our offerings.

Reviewed 1 week ago

Absolutely amazing Peter Pan Afternoon Tea. Everyone needs to go, all the food was SCRUMPTIOUS, in particular the Peter Pan hats. So tasty and unlimited tea and coffee. I had the oat milk latte, it was very nice. We had a great view at a...window seat. All the little touches made it extra special for my 50th birthday and they also brought me out an extra birthday treat. 🌟 🌟 🌟 🌟 🌟More

Date of visit: May 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded 1 week ago

Hi Helen , thank you so much for your fantastic review of Aqua Shard! We're delighted that you had an absolutely perfect experience in every way. We especially love that you mentioned the Peter Pan Afternoon Tea and the oat milk latte. We're thrilled you...More

Reviewed 1 week ago

We had such a wonderful time and Momo looked after us amazingly. Will defo come again. Incredible views of the city and a buzzing atmosphere. Thank you Momo!

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Reception, Marketing at Aqua Shard, responded to this reviewResponded 1 week ago

Hi 955ameliaj, thank you for rating us. We;re thrilled to hear that you enjoyed the view and your service during your visit.We'll be sure to pass along your special thanks to Momo for his amazing service. We hope to welcome you back soon!

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Questions & Answers
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jacobkW7140VZ
16 April 2024|
AnswerShow all 2 answers
Response from deganwy31 | Reviewed this property |
Smart casual is recommended. Trainers are Ok but jogging bottoms would probably be a no-no!
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AQUA SHARD, London - Southwark - Updated 2024 Restaurant Reviews, Menu, Prices, & Reservations - Tripadvisor

Frequently Asked Questions about Aqua Shard

Yes, Aqua Shard is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Aqua Shard is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4.5