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Basrah Lounge

163 Dukes Road, London W3 0SL, England
+44 20 8752 1341
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  • Excellent24%
  • Very good2%
  • Average6%
  • Poor9%
  • Terrible59%
24 Apr 2017
“Improved vastly ”
14 Feb 2017
“Not so imoressed with food or service”
Closed Now
All hours
Middle Eastern, Vegetarian Friendly, Halal
££ - £££
163 Dukes Road, London W3 0SL, England
All Details
Write a ReviewReviews (120)
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1 - 10 of 120 reviews

Reviewed 1 week ago via mobile

I took my cousins and their friends (12 people) for their birthdays because I had seen their shisha roulette try before to buy. It didn't exist until we were leaving... The place was near on empty on a Monday and yet they put us in...More

Thank Soheil M
Reviewed 7 December 2017 via mobile

Basrah has had its day. The refurb makes it look like an 80’s disco. The new chairs are very odd. They look like car seats. The atmosphere was pretty dead for a Thursday night. I have visited this lounge over the years and the watched...More

Thank EliteLondon1
Reviewed 7 December 2017

Staff are ignorant and rude and don't greet you. Payment is taken first before the order arrives. Shisha was terrible and they do not use coconut coals so the taste is awful. Dont waste your time and money

Thank mabzkhan
Reviewed 7 December 2017

I went here with my friend last week and had the best shisha ever. It was smooth, and the staff were on the ball continually changing the heating and making sure we had a good puff. We ordered some food and the Shawarma, and Chicken...More

1  Thank Simba_SVG
Reviewed 23 November 2017 via mobile

Best shisha love the vibes and excellent service and I really enjoy the environment as it is always nice and chilled

Thank nawafalakeel1
Reviewed 29 October 2017 via mobile

Horrible staff , our first time we said let’s try it as iv seen nice pictures( but it’s only the picture witch nice Notting else ) .... so rude staff no customer service ... never go there again ...

Thank bouchrita
Reviewed 4 October 2017

Love coming to Basrah Lounge to chill out and relax, very great atmosphere and customer service in my own experience. Not mention, they probably do the best shisha in London... Don't know what it is about this place but they pack the shisha perfectly for...More

Thank Haseeb R
Reviewed 24 June 2017

OMG - words cannot describe how poor our experience was. Service - non-existent. The staff basically ignore you, and when they finally choose to come over, they ignore your request. Over an hour spent chasing a sheesha and food. They take payment BEFORE delivery of...More

1  Thank lestamunda
Reviewed 11 May 2017

Good place to chill out. Staff are brilliant and the food is amazing! recommend everyone to go there.!

Thank Tayyab M
Reviewed 24 April 2017 via mobile

Previously I left a review that offered this place only one star, and at the time, rightly so. However, I have given them a few more chances since. I have noticed considerably improved customer service and the removal of the VIP area. Food and dessert...More

1  Thank Uzzy87
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Questions & Answers
Eiyza S
19 August 2015|
Response from danieleshete |
You shouldn't even go in first place. They have very rude and disrespectful manager's.
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$7 - US$14
Lunch, Dinner, After-hours
Restaurant features
Seating, Waitstaff, Television, Wheelchair Accessible
Open Hours
14:00 - 00:45
14:00 - 00:45
14:00 - 00:45
14:00 - 00:45
14:00 - 00:45
14:00 - 01:45
14:00 - 01:45
Location and Contact Information
  • Address: 163 Dukes Road, London W3 0SL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8752 1341
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