Everything about our experience ordering from Jungle Braai was terrible. Firstly the food turned up luke-warm, then we realise they’d left out two of the three mains we ordered. We then called them to report this. After refusing to believe we hadn’t received the items,...and saying “well, we sent it, so you must have it” multiple times, they said they needed to investigate and then never called us back. We called them back again 15mins later because the other food was starting to get cold and they had “no record” of our complaint, but they said the order was being remade and was on its way. A further 30 mins later we call to check on our food, the initial items that arrived were now cold, and you guess it, they have “no record” of the call before promising the delivery of the missing items, said it was our problem and then proceeded to hang up the phone every time I called back trying to get a resolution until I finally got put into a different employee who couldn’t do anything about the situation anyway, but at least tried to explain that the restaurant was a shambles which is why he had been employed... no apology though. Across 3 hours and 21 calls (largely due to being hung up on continuously) we tried to resolve the issue with our order. And as I sit here hours later I am still without food, apology or compensation. I have never encountered such rudeness, unprofessionalism or lack of customer courtesy. Terrible restaurant. The worst experience.More