Alittle bit of a hit or mis affair. Some times (very) good, some toimes just oke. If they still have it, the Gammon is the best!
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Upon arrival we were greeted by an extremely friendly lady and shown to our table. Our waiter (Andrea I think), went through the menu with us and explained everything that was available. We both had a starter of a salad buffet, everything was fresh and...More
Not at all impressed by this carvery. The meat was delicious, tender and succulent but the accompanying vegetables were dreadful. Roast potatoes hardly looked roasted. Skinny strips of parnsips and overdone broccoli accompanied by a tasteless watery gravy. This s British cooking at its worst....More
We were very tired after our first day in London, and decided to eat dinner at the hotel we are staying at. We were not dissapointed. Good service, wonderful food and refreshing beverages made our evening relaxing and fulfilling. Will come back if and when...More
Dear Guest, Thank you for taking time to review us. Its good to read that you enjoyed the food and service. We aim to deliver quality food and service. Hope we see you on your next visit. regards,
This was another of our pre theater dinners and the most disappointing. We were put in an empty room, while all around the wait staff were cleaning up and setting tables. It took awhile to get any service. We never got bread. The buffet was...More
Hello Sir, I'm sorry to read the experience you had with us. It is not our standard for food and service what you experience. Please accept our sincere apology for the errors you experienced during your dining experience.
I understand that this is a high standard hotel and the prices are high because of the place where the restaurant is located but in my opinion it's a little overpriced. However we had the carvery set menu which was with roast meat and I...More
Dear Guest, Thank you for taking time to review us. It's good to read that you enjoyed the food and service. our aim is to deliver quality food and service. Hope we see you on your next visit. Regards,
As a large group Of 40+ we booking the Carvery along with our show at The Aldwych Theatre. Every single person within our group found the food disappointing in the fact that the roast potatoes didn't appear to have seen an oven - they were...More
Dear guest, I'm sorry to read the experience you had with us. It is not our standard for food and service what you experience. Please accept our sincere apology for the errors you experienced during your dining experience. We have since put training and systems...More
Souless space, lacking in character and atmosphere. Staff are disorganised. Appear officious and pleasant hiwever dont turn up with the goods. For a table of 5 - 1 starter didnt turn up, 3 main courses were wrong, and they forgot the dessert altogether. Whilst food...More
I'm sorry to read the experience you had with us. It is not our standard for food and service what you experience and I sincerely hope you give us another chance. We have since put training and systems in place for the miscommunication error so...More
Why you would add 12.5% service onto the bill of a very ordinary help yourself buffet, I don't know. At best it's cheeky, at worst it's daylight robbery ! I didn't realize and also gave a tip so they got over 20% onto an already...More
Thank you for your feedback and taking the time to share your experience with us. I will be looking at these issues, thank you! Hopefully see you again soon.
we stayed at the strand palace on the sunday evening we decided to try the carvery it was very good we got a good serving of meat and there was plenty of choice of veg
Dear guest, On behalf of the management, I want to thank you for giving us feedback on your recent visit. Your kind words of praise and encouragement means a lot to us. We will strive hard to exceed your expectation on every visit.