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Caffe Concerto - Westfield

££ - £££
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Westfield London Shopping Centre Ariel Way | K2004 , The Balcony Westfield Shopping Centre, London W12 7GE, England
+44 20 7494 6840
09:00 - 22:00
Closed now
See all hours
Sun 10:00 - 18:00
Mon - Sat 09:00 - 22:00
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112 Reviews from our TripAdvisor Community

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Showing 101: English reviews
London, United Kingdom
Level Contributor
213 reviews
144 restaurant reviews
common_n_restaurant_reviews_1bd8 152 helpful votes
Reviewed 1 week ago

My hubby and I have visited here on a couple of occasions. Lovely coffee and full English. Prices are pretty expensive though - maybe I'm helping to pay for the cost of all those chandeliers' light bulbs?

Thank T4Nina4
Cleckheaton, United Kingdom
Level Contributor
54 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

Visited with family after a specific shopping trip, the place is beautiful with lovely fittings and chandeliers, the staff were quick and attentive, lots of choice, we just had light bites to share, club sandwich, bread and olives, mozzarella dippers, the only downside was the price it was over £50 with drinks

Thank zoebarker1
saraV7734CE, Manager at Caffe Concerto - Westfield, responded to this review

Thank you for your review. kind regards, Sara More 

London, England, United Kingdom
Level Contributor
55 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

Reasonably good Italian food always very busy, service average, comfortable surroundings, nice settings, pleasant staff always very friendly.

Thank Kathryn H
Level Contributor
17 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

So, the place is tucked away and a nice meeting place. The chandelier is also impressive. That's the good bits. The menu is quite varied, the food is average, but it is way overpriced. The staff are slack, they ignore you or just don't bother to get what you have asked for. The drinks are very expensive... All in all,... More 

Thank Sparkletoots
Manchester, United Kingdom
Level Contributor
168 reviews
126 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
Reviewed 18 March 2017

I will not lie, the food here looks gorgeous, however it comes at a steep price. I had a decaf flat white, and it was expensive for what i got. This is a chain after all so this is to be expected.

Thank Jonny B
Level Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 12 March 2017 via mobile

The service was horrible, staff did not understand my order and brought the wrong tea after I've clearly said what we wanted. Cakes were at least one day old, cream was rock hard and pastry was stale and clearly old. Never again. Ps:the bill for two cakes and one minuscule pot of tea was 20pounds. Stay away

Thank R M
Oslo, Norway
Level Contributor
88 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 23 February 2017 via mobile

After a long walk in the mall it's fantastic to sit down at Caffe Concerto at the 2nd floor. Drink a coffee, or take a drink. I highly recommend the Mojito. Sweet and distinct mint taste.

Thank Nikolai S
1 review
Reviewed 16 February 2017 via mobile

The food is amazing, i had the best fish and chips ever...but the service is horrible and just to ask for a glass of water you will have to wait like half an hour. What a disgrace!

Thank Kristofferson A
2 reviews
Reviewed 12 February 2017 via mobile

Service was awful in this place. We were shown to our table and had to ask twice for a menu. Another couple was seated after us and having their desserts before our menus arrived. The prices were astronomical. My lemon cheesecake tasted synthetic and my latte was luke warm although I asked for it to be extra hot. The waitresses... More 

Thank Kamla T
Level Contributor
3 reviews
3 restaurant reviews
Reviewed 12 February 2017 via mobile

Probably the worst coffee and cake experience I have ever had! Staff rude, a scone that had been warmed in the microwave, tasteless gateau and incredibly over priced! I will never go again!

Thank Theresa S

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    4 of 5 bubbles
Average prices
US$10 - US$20
Cafe, European, Italian, French
Drinks, Breakfast, Lunch, Dinner, Brunch
Restaurant features
Outdoor Seating, Seating, Waitstaff, Valet Parking, Accepts Mastercard, Accepts Visa, Digital Payments, Takeout, Wheelchair Accessible, Serves Alcohol
Good for
Kids, Child-friendly
Open Hours
10:00 - 18:00
09:00 - 22:00
09:00 - 22:00
09:00 - 22:00
09:00 - 22:00
09:00 - 22:00
09:00 - 22:00
Location and Contact Information
  • Address: Westfield London Shopping Centre Ariel Way | K2004 , The Balcony Westfield Shopping Centre, London W12 7GE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 7494 6840
Situated at Westfield London, it is an ideal place to stop over during your shopping for a cup coffee or tea and a slice of cake.

Questions & Answers

Questions? Get answers from Caffe Concerto - Westfield staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?